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Semelhante a CHC Presentation Banner Health
Semelhante a CHC Presentation Banner Health (20)
CHC Presentation Banner Health
- 1. 0
- 2. 1 The Wave
- 3. Krystal Murphy, Banner Clinical Informatics Daniel Jones, Adoption Project Manager Courtney Hitzhusen, Learning Architect Banner Learning and Adoption
- 4. 3 Objectives • Learners will be able to summarize coaching and training timelines • Learners will be able to summarize core communication between Cerner and Banner • Learners will be able to summarize our keys to success
- 5. 4
- 6. 5 Solutions • Front Office • Scheduling • Registration • Insurance Eligibility • Automated Messaging for Appointment Reminders • Photo ID and Insurance Card Scanning • Clinical • CPOE and Provider Documentation • Electronic Prescriptions • Dragon • Clinical Documentation and eForms Directory • Message Center (aka Provider Inbox) • Health Maintenance • Reference Lab Interface w/ Sonora Quest • Referral Management • Patient Portal including Secure patient messaging, results, appointments, and patient care summary
- 7. 6 Implementations 2015 and 2016 0 200 400 600 800 1000 1200 Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Providers (Actual) Providers (Projected) Clinics
- 8. 7 Workflow Analysis Current State Workflow Development Future State Fort Testing
- 9. 8 Fort Testing • Hands on specialty specific Mock Golive used to test: • Workflow • Specialty Build • Takes place 2 weeks prior to Go-live onsite at the clinic • Includes • Clinic Staff • Clinical Informatics • Learning / Adoption • Build team
- 11. 10 Training Prep Localization Class Matrix Train Domain Training Manager Engagement
- 12. 11 Training Prep Localization Class Matrix Train Domain Training Manager Engagement
- 13. 12 Localization
- 14. 13 Training Prep Localization Class Matrix Train Domain Training Manager Engagement
- 15. 14 Class Matrix
- 16. 15 Training Prep Localization Class Matrix Train Domain Training Manager Engagement
- 17. 16 Train Domain
- 18. 17 Training Prep Localization Class Matrix Train Domain Training Manager Engagement
- 19. 18 Surveys 8.1/9
- 20. 19 Training • Waves 1-6 • 2,563 End Users Trained2015 • Waves 7-13 • 2,236 End Users Trained2016 • 4,799 End Users Trained Total
- 21. 20 Training Prep Localization Class Matrix Train Domain Training Manager Engagement
- 23. 22 Clinic Leader Readiness • Pre-Conversion • Post-Conversion Timeline • Clinic Preparations Checklist
- 25. 24 Clinic Leader Readiness • Pre-Conversion • Post-Conversion Timeline • Clinic Preparations Checklist
- 26. 25
- 29. 28 Education Town Hall Night before conversion Review important or wave specific items Orientation Project Specifics Domain Demos Attendance Policy Open Labs Optional session for coaches in office on Fridays Lead by the trainers
- 30. 29
- 32. 31 Pre-Conversion Timeline • First week – Front office preparation • Second week – CPM go-live with transition to back office preparation • Third week – Completing checklist and provider 1:1s Checklist and Tracking • Pre-Conversion Checklist • Pre-Conversion Tracking Provider 1:1s • Two hours dedicated to the provider • Configure preferences and favorites
- 35. 34 Pre-Conversion Timeline • First week – Front office preparation • Second week – CPM go-live with transition to back office preparation • Third week – Completing checklist and provider 1:1s Checklist and Tracking • Pre-Conversion Checklist • Pre-Conversion Tracking Provider 1:1s • Two hours dedicated to the provider • Configure preferences and favorites
- 39. 38 Optimization Coaching Timeline Eleven weeks from go-live Four weeks of optimization Hybrid Approach Kick Off Call Post Conversion Checklist Targeted Coaching Utilizing Advance Reporting Send issues to Clinical Informatics Report on provider metrics Results ROI of targeted providers
- 40. 39 Optimization Coaching Timeline Eleven weeks from go-live Four weeks of optimization Hybrid Approach Kick Off Call Post Conversion Checklist Targeted Coaching Utilizing Advance Reporting Send issues to Clinical Informatics Report on provider metrics Results ROI of targeted providers
- 42. 41 Optimization Coaching Timeline Eleven weeks from go-live Four weeks of optimization Hybrid Approach Kick Off Call Post Conversion Checklist Targeted Coaching Utilizing Advance Reporting Send issues to Clinical Informatics Report on provider metrics Results ROI of targeted providers
- 44. 43 Optimization Coaching Timeline Eleven weeks from go-live Four weeks of optimization Hybrid Approach Kick Off Call Post Conversion Checklist Targeted Coaching Utilizing Advance Reporting Send issues to Clinical Informatics Report on provider metrics Results ROI of targeted providers
- 45. 44 Optimization Coaching Timeline Eleven weeks from go-live Four weeks of optimization Hybrid Approach Kick Off Call Post Conversion Checklist Targeted Coaching Utilizing Advance Reporting Send issues to Clinical Informatics Report on provider metrics Results ROI of targeted providers
- 48. 47 Lessons Learned - Coaching Education Orientation length Structured agendas Pre-conversion Standardize and track the progress Set expectations Conversion Clear Communication Confirm hours, locations, and assignments Optimization Block provider time Set expectations
- 50. 49 Coaching Communication Welcome Email • Project Email • Team Lead Email • Orientation Email Daily Update Clinic Daily Update
- 51. 50 Coaching Communication Welcome Email • Project Email • Team Lead Email • Orientation Email Daily Update Clinic Daily Update
- 52. 51 Daily Update
- 53. 52 Coaching Communication Welcome Email • Project Email • Team Lead Email • Orientation Email Daily Update Clinic Daily Update
- 56. 55 Specialty Workgroups Primary Care Women’s Health Cross Venue Pediatrics Specialty Revenue Cycle
- 58. 57 Mobile App
- 59. 58 Bi-Weekly Training & Adoption Update
- 61. 60 Lessons Learned • Communication • Coaching & Training Education • Train Domain Strategy • Continued Education • Leadership Involvement
- 62. 61
Notas do Editor
- Training will be conducted in a train environment that is a copy of the real system. Not all functionality will be exactly what you will see in the real system. We will cover core workflows in class but specialty workflows will be covered in the clinics through on-the-job training with adoption coaches before go-live. Post-training scenarios and the train environment will be available to all users once training is completed. In addition to having conversations early on with clinic managers over what to expect we also conduct a Clinic Leader Readiness Workshop which Krystal will go into more detail about