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Couchbase Live 2015
“We should try to eliminate things that
unnecessarily p**s people off,”
Michael O’Leary
Paul Sheridan
Senior Software Architect.
Europe’s Lowest Fares
Average % > Ryanair
46 EUR
83 EUR +80%
84 EUR +83%
93 EUR +102%
121 EUR +163%
235 EUR +411%
242 EUR ...
LCCs continue to evolve into hybrids
of the original core model.
In 2014 Ryanair underwent a announced a
series of radical...
Always Getting Better
Ryanair has a new customer-centric focus.
In 2014 Ryanair announced a series of radical
customer ser...
“Ryanair's strategy of being nicer to
customers has had a bigger impact on its
performance than lower oil prices which
hav...
Relentless Ascent
• Europe’s Lowest Fares and Lowest Costs.
• Europe’s No 1, Traffic & Coverage.
• Forward bookings increa...
Mobile User Experience
• Help Passengers help themselves.
• Transactional self service.
• Access to relevant information a...
Some Apps Don’t Travel Well
•The customer is not always
connected.
•WIFI is not always readily available,
especially when ...
Syncing can help…
•Always on, occasionally
connected.
•Access to reference data and
other business logic.
•Offering releva...
Write my own Sync?
• I am not very clever, I wont get it right the first time or
second…
• It is a tough nut to crack. Cha...
Ryanair working with
Couchbase
2014
Ryanair started working to build a highly flexible travel
platform the primary focus o...
Ryanair working with
Couchbase
2015
Ryanair will continue to work with Couchbase and deliver an “Mobile First”
Enterprise ...
Couchbase Mobile
• Access control.
• Document Authorisation.
• Multi-master replication.
• Partitioned Data.
• Continuous ...
Typical Setup
rezAPI)
XDC
R
XDC
R
XDCR
XDCR
Back at the Lab….
XDCRXDCR
XDCRR
Prod DC #1
XDCR
XDCR
Conclusion
Working with Couchbase, Ryanair’s
Mobile team will continue to improve
and simplify almost every aspect of
our ...
The Future
• Optimised local storage engine.
• Local database encryption.
Questions
Q+A
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Couchbase Live Europe 2015: Why Ryanair Chose Couchbase Server and Mobile to Become More Customer Centric

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Learn why travel industry giant, Ryanair uses Couchbase Server and Couchbase Mobile to become more customer centric.

Presented by: Paul Sheridan, Ryanair

Publicada em: Software
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Couchbase Live Europe 2015: Why Ryanair Chose Couchbase Server and Mobile to Become More Customer Centric

  1. 1. Couchbase Live 2015 “We should try to eliminate things that unnecessarily p**s people off,” Michael O’Leary
  2. 2. Paul Sheridan Senior Software Architect.
  3. 3. Europe’s Lowest Fares Average % > Ryanair 46 EUR 83 EUR +80% 84 EUR +83% 93 EUR +102% 121 EUR +163% 235 EUR +411% 242 EUR +426% 300 EUR +552%
  4. 4. LCCs continue to evolve into hybrids of the original core model. In 2014 Ryanair underwent a announced a series of radical customer service improvements.
  5. 5. Always Getting Better Ryanair has a new customer-centric focus. In 2014 Ryanair announced a series of radical customer service improvements.
  6. 6. “Ryanair's strategy of being nicer to customers has had a bigger impact on its performance than lower oil prices which have benefited some airlines in the short term.” Reuters.com
  7. 7. Relentless Ascent • Europe’s Lowest Fares and Lowest Costs. • Europe’s No 1, Traffic & Coverage. • Forward bookings increasing. • Load factors & Traffic rising. • Unblemished 30 year Safety Record. • New aircraft order to deliver over 160 mpa by FY24.
  8. 8. Mobile User Experience • Help Passengers help themselves. • Transactional self service. • Access to relevant information and up to date knowledge base articles specific to your current issue. • More features to help Passengers change your travel plans where ever they are.
  9. 9. Some Apps Don’t Travel Well •The customer is not always connected. •WIFI is not always readily available, especially when you are travelling. •With typical client-server apps you may incur additional charges when travelling. •When your connection is slower than my grandfather with ankle weights, some apps can behave erratically .
  10. 10. Syncing can help… •Always on, occasionally connected. •Access to reference data and other business logic. •Offering relevant products and services even when you are travelling. •Allow the customer to make make certain changes even when offline.
  11. 11. Write my own Sync? • I am not very clever, I wont get it right the first time or second… • It is a tough nut to crack. Change notifications and conflict resolution can become highly complex. • It is a huge distraction for our already busy developers. • It will delay our projects and increase development cost. ....I'd sooner chew broken glass!
  12. 12. Ryanair working with Couchbase 2014 Ryanair started working to build a highly flexible travel platform the primary focus of which was the Traveller. With much our focus on Mobile First and after much research we decided that Couchbase was the best fit for our needs.
  13. 13. Ryanair working with Couchbase 2015 Ryanair will continue to work with Couchbase and deliver an “Mobile First” Enterprise Travel Retail Platform, which happens to specialise in flights. •Improve our native app for both IOS and Android. •A hold-my-fare-for-24-hours feature. •A fare-comparison feature integrated into the search results. •Further enhance our relationships with GDS systems like Amadeus and Google Flight Search. •Activities and restaurant content available at destination via the app.
  14. 14. Couchbase Mobile • Access control. • Document Authorisation. • Multi-master replication. • Partitioned Data. • Continuous or Ad-hoc bidirectional sync. • Create and share your own data sets. In essence, we can run intermediate multi- functional gateway in several lines of code.
  15. 15. Typical Setup rezAPI) XDC R XDC R XDCR XDCR Back at the Lab…. XDCRXDCR XDCRR Prod DC #1 XDCR XDCR
  16. 16. Conclusion Working with Couchbase, Ryanair’s Mobile team will continue to improve and simplify almost every aspect of our mobile travel solution.
  17. 17. The Future • Optimised local storage engine. • Local database encryption.
  18. 18. Questions Q+A

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