Before the simulation scene the students will be able to go through the preparation materials, resources and didactic tips that will help them in managing the simulated scene. The training materials will also comprise information about good practices in service, cultural specific features of customers, ethics and fundamentals for customer satisfaction. The Simulator will correspond to the LEVELS A1, A2 and to some extent B1 of the "CEFRL" (Common European Framework for Languages)

1. The e-Client product E-Learning design For e-learning professionals Technical notes Costas Minos Eurotechniki 1

2. E-Learning design 2 18 Real situations Video Audio 6 (5) Target languages eClient product Interaction 3 Professional areas eClient Simulator

3. What type of trainingwill help fill this gap? 3 Where are the tourist professional language needs today? Where do we want to be with e-Client project? Performance gap Remember, we discuss for e-learning The next slides concern e-learning theory no formal pedagogical (language learning) theories

4. The crossroad 4 This side guides to the linear learning path The goal is to share new information Information based course This side guides to the flexible learning path ? Step by step information Give free information The learner is able to make better decisions on the job  Performance based course

5. Why Performance – based course? 5 E-Client product Real world Bring the e-Client product into the real world Because Performance-based courses engage the learner to make real-world decisions that extend the course beyond the computer. This marks the difference between courses that are only e-information and those are true e-learning.

6. Learning pathway 6 Performance based course Step by step information Flexible pathway  Linear pathway with interactivity

7. e-Client learning pathway 7 Self-Assessment (professional area based) Professional area Situation “Word/Phrase”, “How to says” Cultural notes interaction Sub-situation(s) Test interaction Simulation interaction Back to the professional area to select other situation Interaction + decision making (advanced learners)

8. Content 8 Text Media Content Video Audio Text Media Resources (URLs) Video & Audio PDF Cultural Notes Multiple choice True – false Matching - Drag ‘n Drop Fill in the blank or Close Map / Hot Spot / Hot object Hangman / Games Exercises/Questions

9. Technologies 9 Video + Audio Streaming Media Server? Decisions after the demo test Media in Flash (Air technology?) Flash Actionscript 3 PDF & printed txt Text Flash Presentation Html SCORM Data base (Access & SQL server) Stand alone + Web based product

10. The layouts (screens) of the e-Client product 10

11. Introduction layout 11 Introduction to the e-Client product Professional areas Targeted languages Use of the application Targets and benefits Situations “Blue screen” narrator Skip

12. Registration page Name: Surname: Address: Town: Country: Telephone: Email: Mother tongue: Username: Password: Username: Password: Submit The registered users are able to login in this area Submit 12

13. THE E-CLIENT PRODUCT Selectthe target language (L2) The Help button opens the Introduction  Note: With the login the user goes to his/her own mother tongue (L1) interface! 13

14. Select a professional area The Help button opens the Introduction  14 Select the professional area HOTEL RESTAURANT BAR

15. Introductionin the professional area 15 Description of the learning path How to use the functions Situations and sub-situations Targets and benefits “Blue screen” narrator Skip

16. 1st Layout/Watch video Toolbar (25 px) II 16 480 px 475 px Video frame 480 x 360 Content area 575 px 600 px 955 pixels

17. General Layout of the eClient Product Introduction The toolbar Simulations A drop down menu appears with the title of the simulations. The video appears in video area Glossary Appears in a new window (as external function). Includes search (alphabetical and word) function . In glossary the user find all word/phrases of the professional area or whole product Communication A Forum appears in a popup window Words/Phrases”. Includes the word and phrases of the viewed situation Home – Go to the introduction page with the situations (jump situation or professional area) Help appears in a popup window              Practice Series of exercises How to say Is similar to Word/Phrases with audio and explanations in L1 Close Previous – Next buttons Cultural Notes The cultural notes appear in the content area and concern the main situation Test Appears in a popup window. The window opens and closes separately Click on each button to see the function 17

18. 18 Situations Drop-down menu to select / jump situations Prompt situation 1 Prompt situation 2 Prompt situation 3 Prompt situation 4 View/Hide Script (L1) View/Hide Script (L2) Content area In this open/hide text box, the script in L1 appears. By default the box is hide. The learner must press the button in left [View/Hide Script (L1)]. When the learner press again this button, the box hides. Video frame 480 x 360              In this open/hide text box, the script in L2 (target language) appears. By default the box is hide. The learner must press the button in left [View/Hide Script (L2)]. When the learner press again this button, the box hides. It is possible both boxes appears at the same time. (The learner press once the left and then once the right button) II 1st Layout/Watch video

19. 19 Situations Prompt situation 1 Prompt situation 2 Prompt situation 3 Prompt situation 4 Drop-down menu to select / jump situations View/Hide Script (L1) View/Hide Script (L2) Content area In this open/hide text box, the script in L1 appears. By default the box is hide. The learner must press the button in left [View/Hide Script (L1)]. When the learner press again this button, the box hides. Video frame 480 x 360        In this open/hide text box, the script in L2 (target language) appears. By default the box is hide. The learner must press the button in left [View/Hide Script (L2)]. When the learner press again this button, the box hides. It is possible both boxes appears at the same time. (The learner press once the left and then once the right button) II 1st Layout/Watch video

20. Layout 1: Video Watch (1st path) 20 25(px) Script (L1) Script (L2) Press to see, Press to hide 720 (px) In this place appears the script in L1. This box is hide. The learner must press the button in left [Script (L1)]. When the learner press again this button, the box hides.             235(px) In this place appears the script in target language. This box is hide. The learner must press the right button [Script (L2)]. When the learner press again this button, the box hides. It is possible both boxes appears at the same time. (The learner press once the left and then once the right button) 576(px) II 600 pixels (px)  Print function 955 (px)

21. Layout 1: Video Watch (1st path) 21 25(px) Script (L1) Script (L2) Press to see, Press to hide 720 (px) In this place appears the script in L1. This box is hide. The learner must press the button in left [Script (L1)]. When the learner press again this button, the box hides.             235(px) In this place appears the script in target language. This box is hide. The learner must press the right button [Script (L2)]. When the learner press again this button, the box hides. It is possible both boxes appears at the same time. (The learner press once the left and then once the right button) 576(px) II 600 pixels (px)  Print function 955 (px)

22. 2nd Layout: Word / How to say 22 Toolbar (25 px) Script (L2) 478(px) 477(px) How to Say Area Word – Phrase Area 600 px Print function   955 px

23. 2nd Layout: Words & Phrases/How to Say /Glossary 23 Toolbar (25 px) Search area(50 px) Main Area 600 px 955 px

24. 24 English (L1): ABCDEFGHIJKLMNOPQRSTUVWXYZ Francais (L2): ABCDEFGHIJKLMNOPQRSTUVWXYZŒǼ Search: Word/Phrase A1. Greeting and welcoming customers 1. when : all day long From 7 p.m. to the morning Bonjour  Bonsoir  Who ? One person More than one man Monsieur Messieurs  lady Madame  Mesdames  Young lady Mademoiselle  Mesdemoiselles Bonjour Madame/Bonsoir Mesdames  Bonjour Monsieur/Bonsoir Messieurs Bonjour Mademoiselle/Bonsoir Mesdemoiselles  2. Bienvenue à l’hôtel Beaurivage Bienvenue à …+ name of the hotel or+ city (bienvenue à Strasbourg) Higher level of language : Je vous souhaite la bienvenue Soyez les bienvenus  Bienvenue à Londres / Bienvenue à l’hôtel du Rhin / Bienvenue à Madrid / Bienvenue à l’hôtel Pax A2. Offering help Basic Intermediate Higher level S’il vous plaît ?Je peux vous aider? Que puis-je faire pour vous? Qu’y a-t-il pour votre service? Audio Search function Video              Video frame 240x180 

25. 25 English (L1): ABCDEFGHIJKLMNOPQRSTUVWXYZ Francais (L2): ABCDEFGHIJKLMNOPQRSTUVWXYZŒǼ Search: Word/Phrase A1. Greeting and welcoming customers 1. when : all day long From 7 p.m. to the morning Bonjour  Bonsoir  Who ? One person More than one man Monsieur Messieurs  lady Madame  Mesdames  Young lady Mademoiselle  Mesdemoiselles Bonjour Madame/Bonsoir Mesdames  Bonjour Monsieur/Bonsoir Messieurs Bonjour Mademoiselle/Bonsoir Mesdemoiselles  2. Bienvenue à l’hôtel Beaurivage Bienvenue à …+ name of the hotel or+ city (bienvenue à Strasbourg) Higher level of language : Je vous souhaite la bienvenue Soyez les bienvenus  Bienvenue à Londres / Bienvenue à l’hôtel du Rhin / Bienvenue à Madrid / Bienvenue à l’hôtel Pax A2. Offering help Basic Intermediate Higher level S’il vous plaît ?Je peux vous aider? Que puis-je faire pour vous? Qu’y a-t-il pour votre service? As this is not designed as far as we know (interactive?) and “it should be no exercises, no formal notes, no conjugations” etc. and because it would be a lot of text, we had the idea to provide this information in a PDF for each country, with its expressions and so on, in order to provide the learners, if they want, with “the nuts and the bolts…”. That is of course very non-interactive…. The interactive idea is to create the how to say in html with audio and video (similar with the Word/Phrases) with the record and play function. In any case… to decide we need the content of the How to Say. Search function              Video frame 240x180  Record Play Record Record & Play function 

26. 26 Word/Phrase   How to say ABCDEFGHIJKLMNOPQRSTUVWXYZ ABCDEFGHIJKLMNOPQRSTUVWXYZŒǼ As this is not designed as far as we know (interactive?) and “it should be no exercises, no formal notes, no conjugations” etc. and because it would be a lot of text, we had the idea to provide this information in a PDF for each country, with its expressions and so on, in order to provide the learners, if they want, with “the nuts and the bolts…”. That is of course very non-interactive…. A1. Greeting and welcoming customers 1. when : all day long From 7 p.m. to the morning Bonjour  Bonsoir  Who ? One person More than one man Monsieur Messieurs  lady Madame  Mesdames  Young lady Mademoiselle  Mesdemoiselles Bonjour Madame/Bonsoir Mesdames  Bonjour Monsieur/Bonsoir Messieurs Bonjour Mademoiselle/Bonsoir Mesdemoiselles  2. Bienvenue à l’hôtel Beaurivage Bienvenue à …+ name of the hotel or+ city (bienvenue à Strasbourg) Higher level of language : Je vous souhaite la bienvenue Soyez les bienvenus  Bienvenue à Londres / Bienvenue à l’hôtel du Rhin / Bienvenue à Madrid / Bienvenue à l’hôtel Pax A2. Offering help Basic Intermediate Higher level S’il vous plaît ?Je peux vous aider? Que puis-je faire pour vous? Qu’y a-t-il pour votre service? Audio Search function Video             Video frame 240x180

27. 3rd Layout: Practice 27 Toolbar (25 px) Exercises area 600 px 955 px

28. 28 Question type 1: The title of the multiple choice / true-false question  Multiple choice. 1st choice  Multiple choice. 1st choice  Multiple choice. 1st choice  Question type 2: The title of the matching / drag ‘n drop question    Answer 1 Answer 2 Answer 3              Question type 3: The title of the recording question  Record Play Send Play the audio or video Each question appears in a page, the learner answers the question – sees the result (correct or incorrect) and goes to the next exercise. The types are 4: MP/TF Matching / Drag-Drop Hot Spot / Map (it’s difficult to draw in text) Recording

29. 4th Layout: Simulator 29 Toolbar (25 px) Progress bar Simulator 600 px Video frame 640x480  Record Play Record Play Correct Next 955 px

30. 30 Progress bar               Record Play Record Play Correct Next II

31. Introduction Simulation            31 SIMULATION The video starts and stops for reaction by the learner. If the learner delays (ie. no action for 10 sec), the video goes to back and plays again – until the learner reacts recording the phrase (in the recording function). The simulations are “stories” that are created with the answers of the learner. He should answer in questions after each reaction. The answers lead the learner in different “paths / sub-situations” each time. The speaking recognition is impossible, so it’s impossible to create automatically the simulation path. We must provide questions asking the learner to choose his own answer. It’s an idea to ask the learner to record and type the phrase in a “fill to the blank” question Record function The record function is a Java or Flash application. After the answer it will be possible to listen the correct answer and pronunciation. We need to decide between 2 types of record function: An external java plug-in (with save the recording in a LMS) An internal record via “microphone class” in flash. This function allows only the use of the microphone. A Flash Media Server is needed to save the recording audio. II