Presentation by Companies Commission of Malaysia (SSM)

1. BUSINESS REGISTRATION REFORM - THE SSM PERSPECTIVE Rokiah Mohd Noor Deputy Chief Executive Officer, Companies Commission of Malaysia

2. HISTORY ON THE FORMATION OF SSM 30 June 1999 The Cabinet instructed for the formation of SSM ROC (Est. 1898) ROB (Est. 1898) COMPANIES COMMISSION OF MALAYSIA ACT 2001 (Act 614) • Established in April 2002 BUSINESSES REGISTERED 3,779,415 COMPANIES REGISTERED 839,853 As at 28 February 2009

4. MOTIVATORS FOR REFORM Globalisation and liberalisation Information & Communication Technology Change in Business Trends Change in public service delivery system Stakeholder Management

5. DRIVERS FOR REFORM MISSION VISION Key Enabling Strategy SSM Strategic Direction Plan 2004 - 2008 MISSION NATIONAL AGENDA

8. COMPLIANCE RATE

11. IMPROVED BUSINESS METHODS (e-Lodgement) Take up Rate of Business e-Lodgement (Nationwide)

12. IMPROVED BUSINESS METHODS (e-Lodgement) Take up Rate of Companies e-Lodgement (Nationwide)

13. IMPROVED BUSINESS METHODS (e-Info) Achievement of e-Info Service from July 2006 – February 2009 Comparison on Information Supply Over-the-Counter (OTC) and SSM e-Info Before and After Closure of Counters (HQ & 2 State Offices) Month Application OTC % Application via e-Info (online) % Average Jan-Sept applications (before closure of counters) 60,948 (80%) - 35% (-21,303) 15,637 (20%) +115% (+17,980) Average Oct, Nov & Dec applications (After closure of counters at HQ & 2 State Offices) 39,645 (54%) 33,617 (46%)

15. MOBILE BUSINESS REGISTRATION & CIRCUIT COUNTER ACTIVITIES 2006 – 2008 Overall BRMC progress Overall Circuit Counters progress YEAR 2005 2006 2007 2008 No of Locations 10 118 265 1,277 No of Registrations 1,963 2,272 4,876 19,759 YEAR 2005 2006 2007 2008 No of Locations 10 118 265 1,277 No of Registrations 1,963 2,272 4,876 19,759 YEAR 2007 2008 No of Registrations 779 1,210 No. of Renewals 4,151 5,954

17. ORGANISATION TRANSFORMATION PROCESS Continuous knowledge & skill enhancement ORGANIZATIONAL RE-BRANDING ‘Towards a New SSM’ New corporate culture Teamwork Integrity Result driven Customer oriented Services & Corporate resources ICT Training Academy Change of Work Culture Organizational restructuring Work process re-engineering Enablers

18. RESULT OF REFORM WORK PROCESSES Work process re-engineering Note: Time taken begins from the moment payment is received until the certificate is issued. Activity New Client Charter Previous Client Charter BUSINESS REGISTRATION Approval of business name 1 hour 3 days New business registration 1 hour 3 days Renewal of business registration 15 mins 1 hour Registration for termination of business 15 mins 1 day Registration of changes in registered particulars of business 1 hour 1 day COMPANY REGISTRATION Approval of company name 1 day 5 days Incorporation of a new company 1 day 5 days Conversion of status 1 day 5 days Change of company name 1 day 5 days Commencement of business for public companies 1 day 5 days Registration of charge 2 days 5 days Approval of a trust deed 5 days 14 days Registration of prospectus 3 days 14 days Supply company/business information via computer printout 30 mins 1 hour Uncertified copy of company documents 30 mins 1 hour Certified copy of company documents 1 hour 3 hours

22. THANK YOU