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Resume.pdf

  1. 1. Cordell Jenkins Phone: (708) 921 - 6937 Email: CordellJenkins1914@gmail.com Github: www.github.com/CordellJenkins1914/ Linkedin: www.linkedIn.com/in/CordellJenkins1914/ Kansas City, MO EDUCATION University of Missouri December 2015 Columbia, Missouri ● Bachelor of Science in Computer Science EXPERIENCE Technical Support Engineer - Tier 2 May 2020 – Current Zoom Communications ● Provide support to troubleshoot and resolve technical issues reported by customers and other team members through phone, chat, and ticket channels; ● Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions; ● Provide ideas and help create documentation and training material for our Support Center content; ● Maintain clear communication for all cases including follow-ups with customers, team members, and engineers; ● Stay familiar with all of Zoom's products, offerings, and integrations and those of software and hardware competitors and partners in the industry. ● Specialize in API, SDK and Integration issues within Zoom ● Create scripts and apps which provide internal examples for other support agents and external examples for clients wanting to create apps within Zoom ● Assist client developers in debugging code for SDK and OAuth apps and assist client developers with structure of app creation using Zoom API Technical Solutions Analyst July 2018 - May 2020 Cerner ● Investigate and resolve routine problems received via phone, ticket or other electronic means by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally ● Recognize when to escalate issues by using applicable monitoring and troubleshooting tools ● Research and use a knowledge base of information to quickly understand and diagnose issues ● Adhere to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements ● Provide maintenance for Corepoint servers and interfaces ● Enhanced scripts in C# for Engineering team that was required for automation of organizing spill files Intern Web Developer May 2015 – Aug 2015
  2. 2. Heidrick and Struggles ● Update company websites in html and css. ● Develop script in the .NET framework using C# that organized company files. ● Grant access and managed content via web admin console. ● Write and implement scripts to enhance user experience and integrated scripts with the CMS. ● Develop shared central authentication system in C# for intranet applications. TECHNICAL SKILLS/AWARDS Programming Languages ● C#, C++, PHP, SQL, HTML, CSS, JAVASCRIPT, JAVA, PYTHON, VB.NET, REACT, GO, NODEJS Awards and Recognition ● Cerner’s Creative Genius Award ● Cerner’s Ping Award ● Cerner’s Spot Recognition ● Company shoutout from Eric Yuan after assisting a client

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