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DIGITAL
CUSTOMER
SERVICE
TENDENCIAS
201X
ManuelSerrano Ortega
Gerente de Transformación Digital
manuel.serrano@accenture.com
@manoloserrano
Digital
Contact Center
revolution
start here
#0
WHERE WE ARE
#1
WHERE WE GO
1#Trends
Customer
Experience
2#Trends
Mobile First
3#Trends
Speak to me
4#Trends
Live Tech Support
5#Trends
Reality Augmented
6#Trends
Digital Assistant
7#Trends
Re-Humanizing
Care
8#Trends
Proactive Care
9#Trends
Authentification &
Biometric
10#Trends
Security
11#Trends
Gamification
Copyright © 2015 AccentureInteractive & FJORD. Todoslos derechosreservados. Confidencial.
16
DIGITAL
CUSTOMER SERVICE
VALUE
Customer
Experience
Cost
Effective
THANK
YOU!
ManuelSerrano Ortega
Gerente de Transformación Digital
manuel.serrano@accenture.com
@manoloserrano

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