Lack of attention, training and poor post sales service are sure shot ways of losing customers, making it a competitor's gain. Do you agree that by providing online product training, a vendor or company can ensure its customers or employees can proficiently install, operate and/or supervise the product?

1. Can Online Product Training Increase Customer Satisfaction?

2. 2 CommLab India Lack of training by the company will unsettle the buyers and they can begin to regret their big purchases.

3. 3 CommLab India What do you make of a company who sells products without offering training on how to use them?

4. There could be some products which do not require training, but some products, even technology products, which require training to a certain extent. 4 CommLab India

5. 5 CommLab India Lack of attention, training and poor post sales service - sure shot ways of losing customers, making it a competitor’s gain.

6. 6 CommLab India Not all vendors have access to SMEs plus training which require human interaction, thereby increasing their costs.

7. 7 CommLab India Training sessions cannot be held every day or customers would have to wait for the next schedule of the training before making their purchase.

8. 8 CommLab India Add to that travel expenses of both the customer and vendor, if the training is scheduled at new venue.

9. CommLab India 9 FINDING A WAY OUT

10. 10 CommLab India Web-based training or certification through the vendor’s or company’s website can eliminate the pain of product training.

11. 11 CommLab India If the training requires human interaction, an online facilitator can fill the gap.

12. 12 CommLab India Web-based product training offering text and picture is the least-expensive way to train customers on the products.

13. 13 CommLab India If need be, product training courses can have the interactivity and simulations coupled with various delivery formats.

14. 14 CommLab India Further, vendors or companies can cut travel expenses associated with traditional offline training such as labor expenses, traveling expenses, etc.

15. 15 CommLab India The company or the vendor has to merely load the courseware on its learning management system and create a login and password for its customers to gain access to the course.

16. 16 CommLab India Online training means that customers can learn at their own pace, spend more time on difficult aspects and repeat the lesson until they have understood it. This flexibility also extends to repeating or redoing various sections that need more understanding.

17. 17 CommLab India Traditional forms of training involve customers travelling to a venue at a certain time, increasing the expenses of both the customer and vendor.

18. 18 CommLab India Web-based training makes learning easier, efficient and inexpensive.

19. 19 CommLab India Online product training is cost effective as it is aimed at a large group rather than traditional offline training for a small group.

20. 20 CommLab India The product courseware is custom designed for a specific business and can be repeatedly used by many customers, whereas ILT would need to be repeated and paid on a regular basis as when the customer demands it. Reuse!

21. 21 CommLab India Do you agree that by providing online product training, a vendor or company can ensure that its customers or employees can proficiently install, operate and/or supervise the product?

22. 22 CommLab India To read more such articles, please visit www.commlabindia.com Thank you