This case study examines issues at Brookfield Airport and assigns responsibilities. Baggage problems and check-in/passport control are most important to address. Parking problems and the VIP lounge can be delayed. Baggage security and public announcements are likely airline responsibilities, while signs, facilities, and parking are airport authority responsibilities. Recommendations include partnering with cab companies for parking, hiring baggage handlers, improving sign visibility, extending check-in hours, and renovating VIP lounges.
2. Which are de most important?
Baggage problems
Check in and passport control
Signs very visibles
3. Which require immediate
action and which can be
delayed?
Parking problems, it is not a main
problem because it doesn’t affect the
flights
VIP lounge is not important and it is a
matter if the airport authority can not
modify the facilities
4. Which are more likely to be
responsibility of the airlines
Baggage security
Public announcement
5. Which are more likely to be
responsibility of the Airport
Authority
TV Screens
Signs
Facilities
Car parking
6. To improve:
The car park the airport should make an
alliance with a high quality cab company
with moderated prices
The service of deliver and pick up the
baggage, the airport should hire personal
for this work, to help the users at the
moment of deliver and pickup the
baggage
The signs the airport authority must to
put visible signs as big as possible
7. To improve
Check in and passport control services,
the airport authority needs to extend the
schedules, and night flights
VIP lounges, the airport should re
condition those places no matter the
space size but is very important the
service in those places