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Usability for iCONN

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Stephanie Brown
Stephanie Brown

The document discusses usability testing of library databases and websites. It defines usability and user experience (UX), and explains why they are important for customer loyalty. It also outlines the key elements of UX design including learnability, efficiency and satisfaction. The document then describes how the University of Connecticut conducted usability testing of its database locator and redesigned it based on the test results to improve the user experience.

EducationTechnology
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Usability, User Experience, & Library Databases Stephanie Willen Brown Electronic Resources Librarian University of Connecticut [email_address] 860.486.4855
 
Act Like a User: Find Information about Diabetes ,[object Object],[object Object],[object Object],[object Object],[object Object]
http://denverlibrary.org
http://osulibrary.oregonstate.edu/
Today ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Should We Care About UX? ,[object Object],[object Object],[object Object]
The Elements of User Experience ,[object Object],[object Object]
What is Usability? ,[object Object],Jakob Nielsen, Usability 101
Components of Good Design ,[object Object],[object Object],[object Object],[object Object],[object Object]
How to Achieve Good Design ,[object Object],[object Object],[object Object]
Consistency ,[object Object],[object Object],[object Object]
Jargon to Library Users ,[object Object],[object Object]
Jargon for Travelers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How Identify Site Problems? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Focus Groups vs. Usability Testing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Usability Testing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Suggested Usability Setup Facilitator Participant @ computer Note-taker 2 Note-taker 1
Scenarios: Volunteer Requested ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Usability Test Questions: Student Research Center ,[object Object],[object Object],[object Object]
Audience Reaction to Test ,[object Object],[object Object],[object Object],[object Object],[object Object]
UConn’s Database Locator
UConn’s Redesign Goals ,[object Object],[object Object],[object Object],[object Object],[object Object]
Usage Log Analysis ,[object Object],[object Object],[object Object],[object Object]
Query Log Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Terms Used in DC PL OPAC DC PL data; http://www.walkingpaper.org/1123
Usability Testing: 3 Rounds ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Usability Tasks ,[object Object],[object Object],[object Object],[object Object]
Diabetes Article, I diabetes
Diabetes Article, II
 
What We Did ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
http://rdl.lib.uconn.edu/bySubject.php
Best Bets in Library Science
UConn’s Database Descriptions, I ,[object Object]
Database Description, Essential Info ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
UConn’s Database Description, II ,[object Object],[object Object]
Final Round of Testing
Tech Notes ,[object Object],[object Object],[object Object],[object Object],[object Object]
UConn Redesign Team ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
For More Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Usability for iCONN

Editor's Notes

  1. Start with some questions about creating / using web sites Ever had a problem using a web site? Your fault? Theirs? Important strategy to improve web sites is usability – and the focus of today’s talk… But first Who has a sense of what usability is? Anyone done any usability testing? http://www.sxc.hu/photo/453218 Go to https://spirit.lib.uconn.edu/ERM//index.php?liaisonEditSubjectPage= & bookmark tab