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Managing & Measuring Work

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Managing and Measuring work was presented at the 2016 Tennessee SHRM State Conference in Memphis, TN by Gwendolyn Tucker.

Coach Gwen highlights that a leader's role includes setting clear objectives, monitoring progress and giving feedback. But, unfortunately, too many managers are unskilled at doing so.

Managing & Measuring Work addresses elements of a robust performance management program necessary for building a culture of accountability, and strategies for implementing in the workplace.

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Managing & Measuring Work

  1. 1. Memphis, Tennessee W E L C O M E RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  2. 2. G W E N D O L Y N J . T U C K E R , M A N A G I N G P A R T N E R R I X I N T E R N A T I O N A L , L L C Managing & Measuring Work RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  3. 3. Agenda  Welcome & Introductions  Setting The Stage  Managing & Measuring Work  Next Steps  Q & A  Closing RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  4. 4. Introductions RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  5. 5. RIX International, LLC Gwendolyn Tucker RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111  Founded 2002  Core Values  Respect  Integrity  eXellence  Coaching, Consulting & Training  Managing Partner  Accountant & CPA  Fortune 500  Roles About Us
  6. 6. Setting The Stage RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  7. 7. Current State On average, 6 out of 10employees report not having clear goals/objectives, nor have they received meaningful feedback from their manager in the last six months. RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  8. 8. Impact This directly affects engagement, productivity and profitability, resulting in a negative effect on the organization and an undue burden on HR Professionals. RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  9. 9. The Problem/Root Cause Organizations lack a Cultureof Accountability RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Answerability
  10. 10. The Remedy A RobustPerformance Management Program RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  11. 11. Managing & Measuring Work RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  12. 12. Managing & Measuring Work  What is it?  Why is it important?  What barriers stand in the way? RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  13. 13. Managing & Measuring Work (Performance)  Critical part of a leader's role.  Requires  Setting clear objectives  Monitoring progress and  Giving periodic feedback. RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  14. 14. Building A Culture of Accountability RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Key Elements
  15. 15. Purpose: The BIG WHY! RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Alignment
  16. 16. Process: The How RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Well-Designed
  17. 17. People: The Who RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Stakeholders
  18. 18. Plan: The What RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Individualized
  19. 19. Practice: The Application RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Institutionalize
  20. 20. Managing & Measuring Work  What barriers stand in the way? RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  21. 21. Barriers  Not enough Time  Lack of Training  Other things take Priority RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  22. 22. Now What? “Insanity: doing the same thing over and over again and expecting different results.” – Albert Einstein RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  23. 23. Next Steps RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  24. 24. Survey Current State On average, 6 out of 10employees report not having clear goals/objectives, nor have they received meaningful feedback from their manager in the last six months. RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  25. 25. Managing & Measuring Work (Performance) RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Self-Assess Why How Who What Application
  26. 26. Growth & Change RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  27. 27. What Must I Do?  Stop  Start  Continue RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  28. 28. Q & A RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  29. 29. Closing RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  30. 30. Wrap Up  Summary  FREE Resource  www.leaderwholeads.com  Closing RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 !
  31. 31. RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Gwendolyn J. Tucker, Managing Partner RIX International, LLC 111 S Highland, Suite 196 Memphis, TN 38111 www.rixinternational.com www.leaderwholeads.com

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