1. MA. CLARISSA E. MALLARE
(63) 905 221 4743 * clarissamallare@yahoo.com
•Reservations Officer•
A well experienced Hotel and Ticketing Reservations
Officer; highly knowledgeable on front office programs
such as (Micros Opera System, Galaxy, HMS system, well
rounded on MS Office (Word, Excel, PowerPoint).
Adaptable and can work with minimal supervision.
Seeking for a reservation officer position that will utilize
my customer relations and interpersonal skills for the
benefit of the company.
Expertise:
* Hotel Reservations * Guest inquiries
* Ticketing Reservations * Team Management
* Travel Agency Booking Management
PROFESSIONAL EXPERIENCE
CRIMSON HOTEL ALABANG (ENTRATA HOTEL SERVICES INC.)
Crimson Hotel is one of the pioneering 5 star hotel in the south, offers 365
rooms with world class service.
Reservations Officer April 2015 – October 2015
 Handled and manages corporate bulk bookings.
 Oversee travel agency bookings via all channels.
 Prepares daily BOB (business on books) reports, which monitors the
whole hotels profit.
 Assists reservations inquiries and concerns via all channels.
 Proficient on HMS system especially on report analysis and integration.
 Manages the scheduling among colleagues for teams efficiency.

2. MA. CLARISSA E. MALLARE
(63) 905 221 4743 * clarissamallare@yahoo.com
GENTING PHILIPPINES HOLDINGS LIMITED
Genting group is a leading multinational corporation and one of Asia’s
best - managed companies. Was awarded to build and operate an integrated
resort in Singapore’s Sentosa Island, called “Resorts World Sentosa”.
Reservations Officer November 2012 – April 2015
 Receives booking vouchers from over a hundred travel agencies for the
5 major hotels in Resorts World Sentosa which includes bulk bookings,
theme park tickets such as Universal Studios, Sea Aquarium and
Adventure Cove Water Park.
 Handles inquiries on hotel room accommodations and overhead counts
of theme park tickets.
 Double checks the total transactions posted of the whole team to assure
quality production on the team’s efficiency, being assigned as the officer
in charge of the team.
 Supervises team briefing on every new operation protocols and booking
promotions.
SEMINARS AND TRAININGS ATTENDED
OVERSEAS OPERATIONS TRAINING FEBRUARY 2014
Genting Singapore Holdings Limited
PRACTICUM - TRAINEE APRIL – JUNE 2011
Vivere Hotel – Alabang
RESEARCH PAPER PREPARED
A Study on Relationships between work Alienation and Job Satisfaction among
servers in a selected restaurant: Conducted a survey to restaurants that defines
workers are satisfied even they feel alienated at workplace.

3. MA. CLARISSA E. MALLARE
(63) 905 221 4743 * clarissamallare@yahoo.com
AWARDS AND MERITS
TOP PERFORMER 2014
Genting Philippines Holdings Limited
TOP QA (Quality Assurance) 2014
Genting Philippines Holdings Limited
PERFECT ATTENDANCE 2014
Genting Philippines Holdings Limited
TOP PERFORMER 2013
Genting Philippines Holdings Limited
EDUCATION
Bachelor of Science Degree in Hotel and Restaurant Management 2012
St. Scholastica’s College, Manila
REFERENCES
Available upon request.