1. Christopher Lay
Saint Louis, Missouri - https://www.linkedin.com/in/laychris
SUMMARY
 Project Manager with extensive experience managing multiple concurrent projects, business
analysis, web administration, gathering business requirements, creating project artifacts, IT
vendor selection, software implementation and training.
 Proven track record of successfully managing top-tier revenue projects from initial concept
through delivery.
 Provide technical expertise, consultation, and full project management services for
technology projects including: websites, learning management systems, digital assets,
mobile apps, software applications, online learning, media-enhanced eBooks, and video.
 Lead global development teams through full project lifecycle. Extensive experience in
vendor management and building strong relationships across different technical and cultural
backgrounds.
 Quickly learn and master new technology, business models, and financial concepts; equally
successful in both team and self-directed setting. Self-motivated, confident, and excellent
client-facing skills.
TECHNICAL EXPERIENCE
Development Tools: MS Project, SharePoint, Microsoft Office, PowerPoint, Adobe Photoshop, InDesign,
Illustrator, Adobe Premiere, Captivate, Articulate and Adobe Acrobat Pro
Project Management Tools: Daptiv, MS Project
Business Tools: Digital Asset Management Systems, Quickbase, SABA LMS, Blackboard LMS, Angel LMS,
Desire2Learn LMS
Industries: Marketing, Education, eLearning, Multimedia, Publishing, Federal Reserve System,
Entertainment
Certificates: Project Management, Web development, Systems Analysis, Technical Support
Operating Systems: Windows, Mac OS
Methodologies: User Stories, User Cases, Systems Development Life Cycle
EXPERIENCE
Federal Reserve Bank of St. Louis – Saint Louis, Missouri
Project Manager 2013 – 2015
 Lead long range development of multiple e-learning courses within the CBO-Examiner
Certification Program & Large Financial Institution curriculums.
 Mitigate risk and control scope to ensure projects are completed on schedule and within
budget. Adapt easily to constantly shortened deadlines and shifting priorities.
 Collaborate closely with internal team and stakeholders such as Instructional Designers,
Dedicated Examiners, Project Managers, Editors and Management to ensure customer
satisfaction and successful completion of projects. Communicate effectively through regular
face to face and online status meetings and reports.
 Prepare and maintain effective project plans, charters, work breakdown structures,
schedules, scope statements, change requests, risk registers, issue logs, and workflow
schedules.
 Management and Allocation of resources to ensure balanced workload and quality of final
product.

2. Elsevier - Maryland Heights, Missouri
Project Manager 2007 – 2013
 Lead new development of technology products including e-learning courses, products,
websites, software applications, and video shoots.
 Manage multiple complex projects concurrently from initial concept through delivery and
sign-off, including top-tier revenue projects. Projects range from $2K to $1M and
development lifecycles range from 3 months to 24 months. Successfully manage an average
of 6+ projects at a time.
 Supervise, train, delegate and support production team personnel in the Saint Louis office,
as well as off-shore team members in Chennai, India.
 Collaborate closely with internal partners such as Design, Marketing, Editorial and Sales to
ensure customer satisfaction and profitability of projects. Communicate effectively with
project team and key stakeholders through regular status meetings and reports.
 Mitigate risk and control scope to ensure projects are completed on schedule and within
budget. Adapt easily to constantly shortened deadlines and shifting priorities.
 Prepare and submit RFPs, cost projections, contract documentation and workflow
schedules.
 Diagnose trouble spots in the website and production process and rectify them with
improvements to workflow, usability, design and functionality.
 Create, prepare and incorporate final product into Learning Management systems.
 Analyze current best practices and identify potential future directions from emerging
technology.
 Create guidelines and processes for preservation of content and assets in the Digital Content
Management system.
Elsevier - Maryland Heights, Missouri
Web Editor 2004 – 2007
 Plan and develop of e-learning courses, assets and websites
 Manage schedule and resource planning for multiple concurrent projects
 Train team members and clients in best practices for design of online courses
 Leveraged the use of digital media to support the company’s overall product and service
strategy.
 Ensured the development and utilization of web metrics to measure success.
 Served as the primary contact between clients and production team.
 Database management.
Elsevier – Maryland Heights, Missouri
Project Coordinator 2003 – 2004
 Managed the development of interactive educational assets, websites, and online learning
courses.
 Oversaw quality assurance of output from initial contact through final content delivery.
 Collaborated closely with management, programmers, designers, audio specialists, and
client managers to develop content which was marketable, profitable, and exceeded client
expectations.
EDUCATION
 BA Honors in Business Management Columbia College, Chicago, Illinois