1. Christine Rector1 67 B LUEBI RD W AY
FR ONT RO YAL , VIR GI NI A
54 0- 66 0- 95 64
RECTO RCHR IS TI NE@ YAHO O. CO M
Work Experience
NORTH FORK RESORT ASSOCIATION, FRONT ROYAL, VA
Security Gate Guard, Apr 2015 – Present
• Monitor and authorize entrance and departure of employees, visitors, and other persons to
guard against theft and maintain security of premises.
• Write reports of daily activities and irregularities such as equipment or property damage,
theft, presence of unauthorized persons, or unusual occurrences.
• Call police or fire departments in cases of emergency, such as fire or presence of
unauthorized persons.
• Answer alarms and investigate disturbances.
• Answer telephone calls to take messages, answer questions, and provide information during
non-business hours or when switchboard is closed.
HOME CARE SOLUTIONS, FRONT ROYAL, VA
Personal Care Attendant, Apr 2011 – Feb 2015
• Administer bedside or personal care, such as ambulation or personal hygiene assistance.
• Prepare and maintain records of client progress and services performed, reporting changes
in client condition to manager or supervisor.
• Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or
running errands.
• Care for individuals or families during periods of incapacitation, family disruption, or
convalescence, providing companionship, personal care, or help in adjusting to new
lifestyles.
• Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or
preparing nutritious meals.
• Transport clients to locations outside the home, such as to physicians' offices or on outings,
using a motor vehicle.
7-11, MARSHALL, VA
Cashier, Jul 2010 – Apr 2011
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Establish or identify prices of goods, services or admission, and tabulate bills using
calculators, cash registers, or optical price scanners.
• Greet customers entering establishments.
• Sell tickets and other items to customers.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such
as mopping floors and emptying trash cans.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct
and that there is adequate change.
• Supervise others and provide on-the-job training.

2. NETWORK SOLUTIONS LLC, HERNDON, VA
Technical Support Analyst, Aug 2006 – Aug 2009
• Researched issues on various computer systems and databases to resolve complaints and
answer inquiries.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate
and resolve problems or to provide technical assistance and support.
• Develop training materials and procedures, or train users in the proper use of hardware or
software.
• Confer with staff, users, and management to establish requirements for new systems or
modifications.
• Informed customers about issue resolution progress. Provided thorough support and
problem resolution for customers.
• Provided real-time support to everyday users of email, domain name registration, Website
support and SSL certificate installation and management.
• Researched, documented and escalated cases to higher levels of support according to
internal procedures.
Technical Support Analyst II, Aug 2004 – Aug 2006
• Created new accounts, reset passwords and configured access for users.
• Developed documentation for common processes for both support staff and end-users.
• Assisted in process refinement to improve customer service and support.
• Researched, documented and escalated cases to higher levels of support according to
internal procedures.
Quality Assurance , Aug 2003 – Aug 2004
• Design test plans, scenarios, scripts, or procedures.
• Test system modifications to prepare for implementation.
• Document software defects, using a bug tracking system, and report defects to software
developers.
• Identify, analyze, and document problems with program function, output, online screen, or
content.
• Monitor bug resolution efforts and track successes.
• Participate in product design reviews to provide input on functional requirements, product
designs, schedules, or potential problems.
• Investigate customer problems referred by technical support.
• Visit beta testing sites to evaluate software performance.
Customer Support Representative, May 1998 – Aug 2003
• Provided accurate and appropriate information in response to customer inquiries.
• Demonstrated mastery of customer service call script within specified time frames.
• Built customer loyalty by placing follow-up calls for customers who reported product issues.
• Properly directed inbound calls in phone queues to improve call flow.
• Keep records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for
billing.
• Refer unresolved customer grievances to designated departments for further investigation.

3. Education
LORD FAIRFAX COMMUNITY COLLEGE, MIDDLETOWN, VA
Computer Science Candidate, Expected graduation, Jun 2020
Additional Skills
• Service solutions expert
• Proficient with Microsoft Office Suite
• Strong problem solving ability
• Dedicated to process improvement
• High customer service standards.