This document provides a summary of Christine Donahue's work experience and qualifications. She has over 30 years of experience in information technology, business, and computer science fields, including positions in customer service, training, programming, and management. Her technical skills include proficiency with Microsoft Office, programming languages like Java and C++, and databases.
Experienced IT Professional with Extensive Customer Service Skills
1. CHRISTINE DONAHUE
(864) 508 9093 • christinedonahue77@gmail.com
SUMMARY
Dedicated Professional with proven interpersonal, analytical and leadership skills
Highly skilled in customer service, training and programing
EDUCATION
Associates of Arts in Computer Technology & Programing (May 2014)
Tri-County Technical College – Pendleton, SC
Bachelor of Science in Business & Computer Science (December 1985)
Winthrop University – Rock Hill, SC
EXPERIENCE
Internet Unit Pick (01/2013-03/2015)
GNC Nutra – Anderson, SC
Pick, pack and ship internet orders
Residential Data Collector (07/2010-07/2011)
Tyler Technologies – Walhalla, SC
Locate property via maps
Measure and draft all structures
Data Entry in ProVal
Enumerator (04/2010-07/2010)
US CENSUS-Salem, SC
Locate household via maps
Interview household members
Record data on government forms
Customer Service Professional (01/2010-04/2010)
H&R Block – Asheville, NC
Provided customer service at front desk
Answered phone and appointment setting
Cashier
Customer Service (10/2008-02/2009)
Sluder’s Incoporated – Leicester, NC
Provided customer service in hardware/feed store
Answered phone
Cashier
Stocked shelves, unloaded trucks
Receiving and ICS Associate (07/2007-04/2008)
Walmart – Asheville, NC
Provided customer service in groceries
Vendor receiving
Cashier
Stocked shelves, unloaded trucks
2. CHRISTINE DONAHUE
Salem, SC 29676 • (864) 508 9093 • christinedonahue77@gmail.com
EXPERIENCE (CONTINUED)
Technical Support Specialist (06/2006-04/2007)
Softbase Systems- Asheville, NC
Provided customer support and troubleshooting
Maintaining customer databases
Tested software upgrades
Application Analyst (01/2000-06/2006)
Clemson University – Clemson, SC
Hired, trained, managed and evaluated the performance of ten programmers
Analyzed, coded, tested, implemented and provided support for code changes
Reviewed design specifications, code and unit testing
Facilitated design, coordination, problem solving and company training sessions
Led weekly team meetings, prepared team status reports and provided project plan updates
Completed numerous professional development opportunities; including management classes
Production Support Lead (11/1997-12/1999)
Ahold Information Services: Systems Development – Greenville, SC
Hired, trained, managed and evaluated the performance of ten programmers
Analyzed, coded, tested, implemented and provided support for code changes
Designed, led and performed Y2K test of the purchase system
Remained on-call to monitor and fix abends and update tracking system
Created QA schedules for testing code enhancements
Led design sessions, status meetings and prepared progress reports
Established and maintained business relationships with vendors and modified vendor code
System Analyst (06/1996-10/1997)
Blue Cross Blue Shield of SC – Columbia, SC
Analyzed, designed, coded, implemented and provided support code changes
Led design, code and implementation planning sessions
Monitored and provided support for QA batch schedule
Instructor (03/1996-06/1996)
Mitchell & Anderson – Charlotte, NC
Trained business professional in Windows and Microsoft Office Suite
Software Support Specialist (11/1994-10/1995)
Fun Tees, Inc. – Concord, NC
Managed IT help desk; including hiring, training and evaluating the performance of 4 employees
Provided hardware, software and Novell network support
Led, planned and implemented conversion to Microsoft Office Suite and a new inventory system
Trained employees in MS Word, Excel and PowerPoint
Served as liaison between programmers and warehouse personnel
Performed nightly system backups
3. CHRISTINE DONAHUE
Salem, SC 29676 • (864) 508 9093 • christinedonahue77@gmail.com
EXPERIENCE (CONTINUED)
IT Professional (04/1991-07/1994)
Duke Power Company – Charlotte, NC
Designed, coded and implemented database conversion, interfaces to GIS application and development environment
Provided customer support and facilitated quality workshops and re-engineering projects
Served as liaison for vendors and other departments
Represented company at International GFIS User's Group
IT Professional (02/1987-04/1991)
Duke Power Company – Salem, SC
Hired, trained, managed and evaluated the performance of 2 employees
Led staff meetings, quality control meetings and designed and maintained weekly construction work schedules
Trained employees in various software packages and developed and maintained procedure manuals
Managed purchases and payroll and completed bill of material data entry
Assisted with the configuration of a Novell Network and conversion of material control system
Provided hardware and software support and completed data entry for tracking
Served as quality task force member and United Way accountant
Assisted in Document Control and Drafting departments
Computer Operator/Teaching Assistant (08/1983-12/1985)
Winthrop University – Rock Hill, SC
Assisted patrons in PC and mainframe labs
Taught Basic language to public school students
TECHNICAL SKILLS
Microsoft Office 2010: Outlook, PowerPoint, Excel, Word, Access, Visual Studio and Project; HMTL, CSS, Java Script,
PHP, Filezilla, Raptor, ExtraPutty, MySQL, Java, C++, Linux OS, Forensics Tools, Adobe: Indesign, Illustrator,
Photoshop, Flash, ADSO, ADSA, MAPC, IDMS, Tedit, IDD, IDDM, SQL, DB2, COBOL, Expeditor, Windows 7, JCL, TSO,
ISPF, IDCAMS, IEBGENER, VSA, ADSALIVE, OCF, OLQ, BCF, ChangeMan, Xsub, Meeting Maker, Eudora, Track
Record, SIEMANS EasyCode, Visio, Endevor, Control M, Control D, SDSF, CEDF, CICS, Lotus Notes, OMI PNMS50,
Faxgate, MQ Series, NDM, OMI, Easytrieve Plus, ProComm, APS, MS-DOS, Novell, DBase, LAN Assist, Crystal Report
Writer, FLEX QL, HP printers, Rconsole, Pconsole, Faxability, AutoCad, Map Info, FoxPro, PC-Age, HP plotters, Geosin,
DamSmart, Primavera, Easytrieve, ICU, Harvard Graphics, Norton Utilities, Quartro Pro, PL/I, Pascal, Assembler, Basic.
REFERENCES AVAILABLE UPON REQUEST