1. The Five Dysfunctions of a Team
A leadership fable
- Patrick Lincioni

2. Patrick Lencioni
Born in California, USA
Best-selling author & speaker - New York Times
Founder and President of The Table Group

3. Dysfunction
Something
that does not
function as
designed

5. An Overview
– Building a unified team is difficult, but not
complicated.
– Genuine teamwork is rare.
– Organizations fail because of five natural
pitfalls.
– The five pitfalls are interrelated.
– Vulnerability to any pitfalls can be lethal to
the team.
The Five Dysfunctions of a Team

6. 1. Absence of Trust

7. ACTIVITY

8. Absence of TRUST
× Hide weaknesses and
mistakes
× Hesitate to offer help or
ask for help
× Keep grudges
× Avoid spending time
together
 Admit weaknesses and
mistakes
 Offer Help to get the
job done
 No team politics
 Enjoy team time

9. Overcoming - Absence of TRUST

10. 2. Fear of Conflict
1. Absence of Trust

11. Fear of CONFLICT
× Meetings are boring
× Back biting & Personal
attacks
× Ignore difficult topics
× Not all voice their
thoughts
 Lively and interesting
meetings
 Generate ideas
 Get to a solution faster
 All participate positively

12. Overcoming - Fear of CONFLICT

13. 3. Lack of Commitment
2. Fear of Conflict
1. Absence of Trust

14. Lack of Commitment
× Ambiguity
× Miss opportunity
× Fear of failure
× Same discussions again
and again
 Clear common
objectives
 Learns from mistakes
 Takes calculated risks
 Gets positive results

15. 4. Avoidance of Accountability
3. Lack of Commitment
2. Fear of Conflict
1. Absence of Trust

16. Avoidance of Accountability
× Creates resentment
among the team
× Miss deadlines
× Frustration amount
team heads
 Poor performers feel
the pressure
 Meet deadlines
 Establish respect

17. 5. Inattention to Results
4. Avoidance of Accountability
3. Lack of Commitment
2. Fear of Conflict
1. Absence of Trust

18. Inattention to Results
× Looses purpose
× Mediocrity
× Easily distracted
× Focus on individual
career only
 Focuses on objectives
 Feels for the failure or
success of the team
 Avoids distractions
 Good of the team is
greater

19. 5. Inattention to Results
4. Avoidance of Accountability
3. Lack of Commitment
2. Fear of Conflict
1. Absence of Trust
Selfish Ego & Status
Low Standards
Ambiguity
Artificial Harmony
Invulnerability

20. Go
First
Mine for
Conflicts
Focus Clarity
& Closure
Confront Difficult
Issues
Force on Collective
Outcome
Absence of Trust
Fear of Conflict
Lack of Commitment
Avoidance of
Accountability
Inattention
to result
Turn It Around

21. Closing Thought