OpsStack--Integrated Operation Platform

OpsStack · Operations-as-a-Service www.ChinaNetCloud.com Copyright © 2016 ChinaNetCloud
OpsStack
Integrated Operations Platform
By Ops Engineers for Ops Engineers

Founded in
2008
China’s first
Internet MSP
Shanghai,
Beijing,
Shenzhen
100+
Employees
300+
Customers
Thousands of Servers
Managed Globally
We are
Ops People
just like you
OpsStack
launched
in 2016
1st
OUR MISSION:
SHARE WORLD’S BEST OPERATIONS PLATFORM

Operation 1.0
Artificial age
• Carry server
• Plug/unplug wire
• Deploy middleware
• 24*7 on call
• Rush to machine room when
necessary
Operation 2.0
Artificial and instrumental age
Operation 3.0
Automation age
• DevOps
• Dokcer
• Automation
• Operation maintenance service
standardization
• Instrumentalization and
productization（OpsStack)
OPERATIONS EVOLUTION UNDERWAY
• Virtualization
• Clouds
• Puppet
• Bash Scripts
• Simple Tools

THE WONDER WORLD FOR OPERATION

Complex system
 Complicated administration
servers and IT infrastructures
 Collect data, working
conditions and service
resources from the server
Massive tools
 Continual updating
 Hard to choose the
right one
Human error
 Unstandardized
procedures
 Hard to realize auto
scheduling
Staff turnover
 Even more
troubles
 Consume lots of
team energy
OPS CUSTOMERS’ CHALLENGES - I

Incomplete operation
maintenance archives
 Staff turnover
 Training problem of new staff
 Lack of standardized
procedures
Behavior tracking
 Angle of safety
 Troubleshooting
Technical difficulties
 Disordered configuration
 Restrictions in
troubleshooting
 Automation demand
 Lack of CLI tools
Hybrid cloud
environment
 AWS, Alibaba Cloud, Azure,
Ucloud, Tencent Cloud
 Private clouds technology
 Hybrid cloud
OPS CUSTOMERS’ CHALLENGES - II

• Since 2008 managing large, complex systems
• Lived real ops life
• Seen real issues
• We feel the pain
• Built OpsStack for ourselves
• Decide to share
• Our goal is an Ops Engineer’s Dream System
WE HAD ALL THOSE CHALLENGES, TOO
Challenges

KILLER FEATURES
Integrated
CLI/
Real-Time
Cloud
Tools
CMDB
Deep
Monitoring
Logs
&
Analysis
Docker
Audit
Tech
Centers
DevOps
&
CI/CD

Integrated Features
Based on Core System
Single Model of System
Single Screen
All Connected
Pain Points
Too many tools
Not connected
All different UI
Hard to use
Solutions
KILLER FEATURES - INTEGRATED

Auto Discovery
Servers, Services
Configuration
Relationships
Build System Model
Pain Points
No good diagrams
Always changing
Relationships not clear
Dependencies not clear
Solutions
KILLER FEATURES - DIAGRAMS & DISCOVERY

Most CMDB ITIL only
Very simple
Just Hardware and Simple Version #
No Web, DB, Java, other details
Not enough for REAL work
Never know what’s on a server
Never know what’s changing
Never know history
Engineers need this
Pain Points
Can’t find configuration
No history
No comparisons
ITIL too simple
Solutions
KILLER FEATURES - CMDB

Automated
Recommendations
Based on CMDB
Best Practices
Cloud, OS, Services
MySQL, Java, Web
Pain Points
Can’t get good advice
Hard to know best path
Use Baidu/Google a lot
Hard to cointually
Solutions
KILLER FEATURES - AUDIT

Very fast, real-time
Many things only done on
server
Connects to OpsStack
Continually add modules
Easy to use
Pain Points
Web GUI too slow
Too many ssh tools
No good on-server
Hard to use
Usually masked by eyecatching
graphical interfaces
Solutions
KILLER FEATURES - CLI / Real-Time

Deep 200+ Point
Based on Our Experience
Cloud Watch Integration
Service Monitoring
Especially MySQL & Java
Pain Points
Simple Monitoring
Often Missing Services
No details – MySQL
Hard to Configure
Solutions
KILLER FEATURES - DEEP MONITORING

Specialized per-Service
Best-Practice Monitoring
Expert Systems & Analysis
DBA & Slow Log Tools
Real-Time Data
Pain Points
Usually ssh-based
No visible data
Hard to troubleshoot
Solutions
KILLER FEATURES - TECH CENTERS

Centralized Logging
Advanced Searching
Alerting – Security & OS
MySQL Slow Logs
Pain Points
No Central Logs
Hard to find, search
Hard to correlate
No alerting
Solutions
KILLER FEATURES - LOG SYSTEM

AWS & Aliyun Integration
Reports – Security, Systems
Costing Reports
Global Search System
Tag Manager System
Audit & Best Practice Reports
Pain Points
Clouds Hard to Use
No Reporting or Costing
Powerful Tags Hard to Use
Hard to Find Things
Solutions
KILLER FEATURES - CLOUD TOOLS

Docker Monitoring
Host Level
Container Level
In-Container Data
Container Log Collection
In-Container App Logs
Pain Points
No Docker Tools
Hard to Monitor, Manage
No good logging
Difficult to configure
Solutions
KILLER FEATURES - DOCKER SUPPORT

Action System on Server
Deployment System like AWS
Jenkins Integration
Pain Points
Few DevOps Server Tools
Hard to Monitor, Manage
Difficult to Build
Limited Integration
Solutions
KILLER FEATURES - DEVOPS & CI/CD

＋OpsStack OaaS
OpsStack + OaaS (Operations-as-a-Service)
Services
 Tech Experts – DBA, AWS, Security, Performance & More
 DevOps – CI, CD, ELK, Cloud Formation, Docker
 OaaS – Full 7x24 Operations for Full Stack

SOME OF OUR CUSTOMERS

WHAT CUSTOMERS SAY ABOUT US
The ticketing system is a convenient, efficient and intuitive platform to manage all our incoming tickets. With its ability to
directly locate specific target hosts, lengthy mail delays can be avoided. In addition, server status visualisation provides a
single, integrated interface of all the information you will ever need, so that you can easily monitor, manage, and resolve
With our expanding user base and rapid business development, ChinaNetCloud’s launch of OpsStack has helped us
improve our systems efficiency. The platform offers a wide array of practical tools, including Tickets, Infrastructure and
Monitoring, as well as dual language platforms, English and Chinese, which have provided us with the greatest
convenience. More importantly, ChinaNetCloud’s dedication in delivering top-notch service, its customer-oriented attitude
OpsStack is a permanently online platform integrated with design, construction, testing, management and optimisation for
its users. It has several extremely useful features. For example, its systematic recording and analysis of Tickets provides a
central point of reference to track and resolve problems when they arise, the Infrastructure feature gives a holistic view of
the server architecture and its details, while the Monitoring feature improves the visibility of the server and network to
incidences in the most efficient way possible.
and responsiveness, allow us to focus on our products with ease.
facilitate timely administration of problems.

OPSSTACK
SUMMARY

OpsStack · Operations-as-a-Service www.ChinaNetCloud.com Copyright © 2016 ChinaNetCloudOpsStack · Operations-as-a-Service www.ChinaNetCloud.com Copyright © 2016 ChinaNetCloud
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