1. CHERYL L. GIPFEL
9200 Crooked Creek ♦ Cedar Hill, MO 63016
636-274-2873 ♦ 314-650-8376 ♦ email@example.com
Driven professionaloffering over 20 years of experience securing efficient projects time to market, operations,
boosting productivity, and increasing revenue. Adept in vendor management, coaching,end to end project
management. Conducts needsanalysis and implements strategic,ensure adherence to quality standards. Holds
multiple awards for a superior work ethic.
CORE PROFESSIONAL STRENGTHS
Operations Support Process Improvements Life-Cycle Procedures
Project Management Performance Measurement Strategic Planning
Data Analysis Training and Development Personnel Supervision
End To End Life Cycle
Oversee successfuldeployment of project impacted applications, coordinate User
Certification Testing (UCT) activities with user community.
Drive large scale projects with high collaboration and leadership
Planning, scheduling, communicate and aligning team with stakeholders need fordelivering
project on time. .
Reviews project deliverables to meet SQA audits
Implemented specific milestones on multiple projects and deploy on time to market
Flexibility to adjust in an environment with changing requirements and schedules.
Provide technical and analytical guidance to project team.
Recommends and takes action to direct the analysis and solutions of problems.
Kelly Mitchell Co. 2011 – present
Responsible for end-to-end project or program management throughout the life cycle of a
software/system development project (may be internal or external client facing). Directs and leads the
efforts of a project/program team to deliver a completed project/program and/or service. Consults directly
with internal or external clients on business goals, tools, strategy and best practices of software
development. Has full accountability for managing concurrent projects/programs of any complexity
including projects that span multiple regions, functions and/or business units. Directs team's activities
utilizing the organization's software development life cycle (SDLC). Conducts end to end project
management of large or multiple large projects. Works as a team member or runs individual projects and
is responsible for completing projects within allotted timeline and budget. Defines project scope and
objectives, coordinates activities of a project team, and identifies resources. Projects are complex in
nature, sometimes follow a repeatable framework. Develops detailed work plans, schedules, project
estimates, resource plans, and status reports. Conducts project meetings and is responsible for project
2. tracking and analysis. Manages the integration of vendor tasks and tracks and reviews vendor
deliverables.. Communicates to client/vendors
Area Sales Manager 2007 - 2011
Responsible for $400,000 annual print and internet Yellow Pages revenue. Generate leads and increase
revenue. Improve market share 10% and achieved 55% penetration for new companion directories.
Coach team of 12 sales representatives to maintain and acquire new customer base. Lowest customer
base revenue loss for 2008. Rated 3 in overall sales out of 12 managers for 2008.
Kelly Mitchell Co. 2005 -2007
Work on a team dedicated resolving production defects. Responsible for defect preordination, deployment
scheduling, client communication and root cause analysis. Includes working with various applications and
client teams, as well as development, design teams. (Employed as a contractor at AT&T)
TVP Operations Support 2004-2005
Lead, review and disseminate accurate callprocessing efficiency, productivity reports, trending, and
analysis for order quality and end process verification procedures for Inbound and Outbound centers
which consisted of six AT&T agencies and 11 external/international vendors throughout 33 markets.
Order Quality Manager 2002-2004
Compiled and analyzed market research data to support decision-making and policy formulations. Assisted
internal,external,and internationalvendors to launch new marketswithin 40 statesin 12 months. Document
compliance to program strategy,operating efficiencies and customer satisfaction ratings of on-line
representatives. Track/trend correlations between order defects and lost sales by agency and reason.
Sales Team Leader 2000-2002
Directed 25 Outbound salesrepresentatives for quality assurance processesfor immediate feedback and
development plans. Conducted weekly meetings with associates to evaluate newobjectives. Led monitoring
leadership programs to boost salesand compliance. Surpassed salesgoals 125% on a consistent basis. Earned
ranking as the number 1 telesalesagency out of 40 agencies.
Voice Network Manager 1997-1999
Provided on-site support for Traveler’s insurance company for voice networks. Developed, established,
and analyzed routing procedures for over 300 toll-free numbers. Tracked call volume traffic to secure
operational efficiency. Introduced new AT&T products to ensure routing traffic flexibility. Improved
availability of Traveler’s emergency numbers by restructuring and eliminating redundancies.
Technical Supervisor 1996-1997
Led ten communications and technicaltwo clerksin RESPROGoperations center. Supervised and evaluated
customer support proceduresand DMQ’scapacity management reports. Coordinated between advanced
network solutions and HQ to resolve system design issues,improvements,and future system developments.
Customer Service/Sales Representative 1994-1996
Processed orders from local exchange carriers for an 800 toll-free service
Acting Quality Analyst 1993-1994
Analyzed and developed budgetary data affiliated with DMQ’s inbound 1-800 service
Sales/Customer Service Specialist 1989-1993
Responded to inbound calls for the national sales and service center.
Proficient in Microsoft Office, PRISM,Change Management Tool, Certified in GOOGLE AD Words,
Completed Major Coursework in Telecommunications and Business, Public Speaking Certificate - Dale
True Achievers, Winning Performance, Winning Spirit, Silver Medal Top Sales, Honor of Your Presence,
Tower Award,Excellence in Performance,Creating Excellence, Council of Leaders,Employee of the
Month, Top Sales Person, Outstanding Support for Administration Associates,Hooked on AT&T