1. CHARLOTTE YOUNG
24115 Arch Street, Newhall, CA 91321 (661) 468 – 0382 Preferred to be contacted via phone only
Would highly enjoy a full time position within Healthcare Administration, where I can utilize my skills, both learned and obtained,
accompanied by current experiences in Hospitality, Retail, Call Center, Management (retail and property) and Supervisory Skills.
PROFICIENCIES
Supervision and Managerial Order Fulfillment Time-Management Skills
Property Operations Management Front End Supervision Evaluation Skills / Methods
Complaint Handling & Resolution Cost Reduction Strategies Team Building & Training
QUALIFICATIONS
Human Resources
Microsoft Pro Suite 2010
Healthcare Compliance
Medical Office Supervision
Professional Communication
Finance and Economics
Concepts of Accounting
Medical Law & Ethics
Data Entry / Scan and File
WORK HISTORY
Omni Hotels Lancaster, CA 09/2013 – Current
Night Auditor/Cashier/Laundry
 Complete set-up process for breakfast
 Check guests in/out, inspect vacant rooms for housekeeping and maintenance needs
APT Companies Palmdale, CA 05/2013 – 11/2013
Office Administrator/Leasing Consultant / Receptionist (temporary positions)
 Write up work orders for maintenance
 Answer incoming calls from prospects and current tenants
 Show and lease apartment vacancies and collect all funds for the for the apartments including deposits
Adecco Professional Lancaster, CA 12/2012 – 02/2013
Customer Service Representative
 Process loan payments and provide sales of bank products
 Answer incoming calls regarding payments and other needs for personal home loans
All Valley Property Management Antelope Valley, CA 09/2008 – 12/2012
Property Manager / Field Maintenance Supervisor
 Insure vacancy preparation
 Prepare and provide reports
 Communicate via text, email and phone
 Show and rent apartment, house or condo
 Collect all funds from move-in, deposits, rent and fees
 Issue and post default and violation notices
 Recruit, train and supervise maintenance and leasing personnel
 Manage front end operations to ensure friendly and efficient leasing and maintenance operations
 Secure residency by providing application, documents and any payments to management for occupancy
EDUCATION
Brookline College -Online Phoenix, AZ 10/2014 – 02/2016
Anthem College –Online Phoenix, AZ 03/2013 – 09/2014
Associates of Science in Healthcare Administration

2. December 23, 2013
Re: Charlotte Young
Dear Sir or Madam,
I am writing this reference at the request of Charlotte Young who is applying for work at your
facility. This motivated and conscientious student would be an incredible asset for any hospital
clinic, physician's practice or a medical billing facility.
I have had the pleasure of teaching Charlotte while she attended Anthem College Online where
she was a consistently academically strong and was the top student of my class. She has superb
written and verbal skills that are a pleasure for any professor to encounter. Charlotte has also
shown the ability to establish an excellent rapport with many different constituents including
fellow students, administrators, and staff. Charlotte was a leader in the class and was genuinely
interested in helping others in a consistently positive and helpful manner.
As you can tell, I think very highly of Charlotte and recommend her without reservations for
employment or any other endeavors she chooses to pursue. Please let me know if you have any
further questions about this outstanding individual.
Regards,
Elizabeth Hunt M.D.
Ehunt@anthem.edu
602.326.5762