Charles Wilkinson

Brisbane Area, Australia Australia

Systems Engineer

Technology / Software / Internet

Acting as technical lead in a systems engineering team of seven, diagnosing and implementing solutions to 3rd tier problems affecting the IT services of a top 10, Australian, retail company. Providing 3rd and some 2nd Line support over the telephone, remote connection and face to face with company team members. Key Duties: Installation and maintenance of all server systems within on and offsite data centres. Producing documentation on operational, system and team procedures & guidelines. Building, configuration and troubleshooting of server hardware including Brocade enterprise DCX SAN switches, IBM DS8800 and V7000 SAN Disk supported by IBM 2145 SVCs, IBM Blade Centres, IBM x-series se...