Unlocking Productivity and Personal Growth through the Importance-Urgency Matrix
MERITS AND DEMERITS OF LEADERSHIP STYLES
1. The search for the characteristics or traits of leaders has been ongoing for centuries.
Philosophical writings from Plato's Republic to Plutarch's Lives have explored the question
"What qualities distinguish an individual as a leader?" Underlying this search was the early
recognition of the importance of leadership and the assumption that leadership is rooted in the
characteristics that certain individuals possess. In prehistoric times, humanity was preoccupied
with personal security, maintenance, protection and survival. Now humanity spends a major
portion of waking hours working for organizations. The need to identify with a community that
provides security, protection, maintenance, and a feeling of belonging has continued unchanged
from prehistoric times. Humans have gone beyond seeking personal and parochial interests and
are now concerned with working with a group to achieve a common goal, a goal which can only
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be achieved through effective leadership.
Who then is a leader? The Longman Dictionary of Contemporary English (1995) defines
a leader as the person who directs or controls a team, organization, country, etc. Whereas one
school of thought simply assume that a leader is somebody whom people follow or one who
guides or directs others, another also holds the view that a leader is one who organizes a group of
people to achieve a common goal. According to Wikipedia, the free encyclopedia, leadership is
"a process of social influence in which one person can enlist the aid and support of others in the
accomplishment of a common task". From the foregoing definition, it can be stated that
leadership entails the use of influence by one (a leader) to cause other(s) (a follower or
followers) to achieve a common goal. At this juncture, it would do this this discussion good if
the meaning of ‘leadership style’ is brought to the limelight. In his attempt to define leadership
style, Fahim (2010) posits that the term leadership style refers to the pattern of behaviour, which
a leader adopts in directing behaviour of the followers towards the attainment of organizational
2. goals. He argues further that leadership style is the position that a leader usually takes with
regard to how much decision making freedom he allows his followers to have. Similarly, Fahim
expatiates that the behaviour exhibited by a leader during supervision of his followers is known
as leadership style and that the nature and form of leadership style is affected by factors such as
existing circumstances, time period, personality of the leader, experience, attitude and
orientation, nature of followers and external environment. Quoting Wikipedia, the free
encyclopedia, “a leadership style is a leader's style of providing direction, implementing plans,
and motivating people. It is the result of the philosophy, personality, and experience of the
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leader”.
This discussion seeks to examine the merits and demerits of three (3) well-known
leadership styles, namely, autocratic, democratic and laissez faire leadership styles. It is
worthwhile to note that several studies have been undertaken on the different leadership styles.
One of the foremost studies took place in 1939 when a group of researchers led by psychologist
Kurt Lewin set out to identify different styles of leadership. While further research has identified
more specific types of leadership, this early study was very influential and established the three
major leadership styles. In the study, schoolchildren were assigned to one of three groups with an
autocratic, democratic or laissez-faire leader. The children were then led in an arts and crafts
project while researchers observed the behavior of children in response to the different styles of
leadership.
The autocratic leadership style is to be considered first. The word ‘autocracy’ comes
from the Greek roots “auto” meaning “self”, and “kratos” which also connotes “power”.
Drawing from the Greek roots, autocracy can therefore be simply explained as “self-imposed
power governance”. Autocratic leadership, also known as authoritarian leadership, is a leadership
3. style characterized by individual control over all decisions and little input from group members.
Such leaders typically make choices based on their own ideas and judgments and rarely accept
advice from followers. Autocratic leadership involves absolute, authoritarian control over a
group. This leadership style bases itself on Douglas McGregor’s Theory X that considers
employees as inherently lazy and disliking work, and assumes they seek to avoid work as much
as possible. Theory X advocates close supervision and comprehensive control systems,
reinforced by a hierarchical structure and a narrow span of control. Leaders who belong to this
category provide clear expectations for what needs to be done, when it should be done, and how
it should be done. There is also a clear division between the leader and the followers.
Authoritarian leaders make decisions independently with little or no input from the rest of the
group. An autocracy is a system of government in which a supreme power is concentrated in the
hands of one person, whose decisions are subject to neither external legal restraints nor
regularized mechanisms of popular control (except perhaps for the implicit threat of coup d'état
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or mass insurrection).
Some of the primary characteristics of autocratic leadership include: the autocratic leader
retains all power, authority, and control, and reserves the right to make all decisions. They
distrust their subordinate’s ability, and closely supervise and control people under them. Such
leaders involve themselves in detailed day-to-day activities, and rarely delegate or empower
subordinates. They also adopt one-way communication. Authoritarians do not consult with
subordinates or give them a chance to provide their opinions, no matter the potential benefit of
such inputs. Autocratic leadership assumes that employee motivation comes not through
empowerment, but by creating a structured set of rewards and punishments. These leaders get
work done by issuing threats and punishments and evoking fear. The primary concern of
4. autocratic leaders remains dealing with the work at hand and not on developmental activities.
Autocratic leaders assume full responsibility and take full credit for the work.
Autocratic leadership can be beneficial in some instances, such as when decisions need
to be made quickly without consulting with a large group of people. Some projects require strong
leadership in order to get things accomplished quickly and efficiently. For instance, a group of
students working on a project that got derailed by poor organization, a lack of leadership, and an
inability to set deadlines may need a strong leader who utilizes an autocratic style, can take
charge of the group, assign tasks to different members, and establish solid deadlines for projects
to be finished. In situations that are particularly stressful, such as during military conflicts, group
members may actually prefer an autocratic style. It allows members of the group to focus on
performing specific tasks without worrying about making complex decisions. This also allows
group members to become highly skilled at performing certain duties, which can be beneficial to
the group. Authoritarian leadership is best applied to situations where there is little time for
group decision-making or where the leader is the most knowledgeable member of the group.
Lewin, Lippitt and White (1939) assert that the autocratic management has been successful as it
provides strong motivation to the manager. It permits quick decision-making, as only one person
decides for the whole group and keeps each decision to him/herself until he/she feels it needs to
be shared with the rest of the group. Autocratic leadership creates a centralized chain of
command with heavy involvement of the leader in a whole gamut of operations. Proponents of
the autocratic leadership style advocate it as an ideal method to extract high performance from
employees without putting them under stress. They insist the close supervision and monitoring
leads to a faster pace of work with less slack, where the leader assumes full responsibility for the
decisions and actions, ultimately creating reduced stress for subordinates.
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5. It is important to note that of all the three leadership styles being discussed here, the
autocratic leadership style is the one that has suffered a lot of criticisms and is in fact labelled by
many as disadvantageous. The advantages of autocratic leadership notwithstanding, this
leadership style has borne the brunt of heavy criticism in the last three decades, where the move
toward systems thinking and empowering people have led to the perception of “autocratic” and
“centralized command” as negative and undesirable traits. Theory Y, the antithesis of Theory X
(as put forward by initially mentioned Douglas McGregor) assumes that ambitious and self-motivated
employees enjoy their mental and physical work duties. Such employees possess the
ability for creative problem solving, but most organizations under-utilize their talents. Theory Y
holds that employees seek and accept responsibility and exercise self-control and self-direction
in accomplishing objectives, provided the conditions remain congenial for such an approach. The
autocratic leadership style remains wholly unsuited for such Theory Y oriented workforces and
does not rank among the modern leadership styles in a changing world. In an analysis of
militarized disputes between two states, if one was an autocracy the chance of violence occurring
doubled; if both states were democratic the chance of violence fell by more than half (Pinker,
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2011).
Among the host of criticisms levelled against autocratic leadership are the following:
Contrary to claims of close supervision with detailed instructions to reduce stress and improve
productivity, research suggests that such actions actually unmotivate employees, and cause them
to become tense, fearful, or resentful. Lack of involvement from the employee in the decision
making process leads to employees not assuming ownership of their work, contributing to low
morale, lack of commitment, and manifesting in high turnover, absenteeism, and work stoppage.
The heavily centralized command of autocratic leadership style ensures that the system depends
6. entirely on the leader. If the leader is strong, capable, competent, and just, the organization
functions smoothly, and if the leader is weak, incompetent, or has low ethical and moral
standards, the entire organization suffers for the sake of a single leader. All power vested with
the leader leads to risk of leaders with low moral fiber exploiting employees, indulging in
favoritism and discrimination, and the like. Weak autocratic leaders tend to take decisions based
on ego rather than sound management principles, and punish employees who dare to disagree
with such decisions. The leader reserving the right to make all decisions leads to subordinates
becoming heavily dependent on the leader. The team thereby becomes useless in running
operations if they lose contact with their leader, and absence of the leader leads to total collapse
and shutdown of operations. The one sided communication flow in an autocratic leadership style
restricts the creative and leadership skills of the employees and prevents their development. This
harms the organization as well, for the employees remain incapable of assuming greater
responsibilities, or to perform anything outside the routine. The autocratic leader, by taking all
responsibility and involved heavily in day to day operations, remains forced to work at full
capacity, leading to stress and other health problems. Autocratic leaders usually remain
unpopular and damage working relationships with colleagues. This leadership style is unsuited to
build trusting relationships. This leadership style survives by default because it comes naturally
to most leaders, especially in times of low morale or insubordination.
Next in this discussion is the democratic leadership style which is also known as
participative leadership style. The word ‘democracy’ has its origins in the Greek language. It
combines two shorter words: ‘demos’ meaning whole citizen living within a particular city-state
and ‘kratos’ meaning power or rule. Democratic leadership in an organization involves the
redistribution of power and authority between employees and managers to provide employee
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7. involvement in decision-making. The democratic leadership style consists of the leader sharing
the decision-making abilities with group members by promoting the interests of the group
members and by practicing social equality. This has also been called shared leadership
(Wikipedia, the free encyclopedia). This leadership style is more apt for theory Y employees (as
explained by Douglas McGregor in his X-Y Theory). It promotes sharing of responsibility,
delegation of authority and continual consultation. Teamwork is the key for democracy to
prevail. For example: In an autocratic leadership, the leader might say, ‘I want both of you to
work on X project’, but, in a democratic leadership, the same leader would say, ‘Let’s work on
the X project together’. Companies of the present generation are moving towards more
participation and less authoritativeness to ensure maximum satisfaction and efficiency of the
employees. Letting the employees be a part of the decision making works wonders and gets
people excited about their work environment and the job at hand. However, the final authority
still rests with the leader. Democratic leadership style is not a sign of weakness rather a process
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of strengthening the position of your employees.
The democratic leadership style is characterized by the following: delegation of tasks to
other employees and subordinates along with full responsibility makes them accountable for their
actions and tasks. The manager or leader in-charge is always open to feedback (initiatives and
otherwise) and it forms the basis of future assignments. Encouragement by the leader to inspire
the employees to become leaders and develop in this area. The manager seeks consultation on all
issues and decisions but remains the final authority on which ones to be put into use.
It is an indisputable fact that the democratic leadership style is the most favoured in
modern times. This could be attributed to the numerous benefits that can be derived from it.
Lewin et al in their 1939 study found that participative leadership, also known as democratic
8. leadership, is generally the most effective leadership style. Democratic leaders offer guidance to
group members, but they also participate in the group and allow input from other group
members. They concluded in their study that, children in this group (i.e. the democratic
leadership group) were less productive than the members of the authoritarian group, but their
contributions were of a much higher quality. They further argued that democratic leaders
encourage group members to participate, but retain the final say over the decision-making
process. Group members feel engaged in the process and are more motivated and creative.
Not deviating from the benefits that have already been cited, the democratic leadership
style also has the following advantages: Office politics that can threaten the growth and
development of a working environment can be reduced with the help of a democratic style of
leadership. All the people involved use their skills together for the completion of a certain task
and hence, almost all ideas are taken into consideration and carefully debated. Communication
gap is reduced. Tension between the leader and team members is decreased as a result of which
fear of rejection and denial also reduces – this makes all sorts of issues addressable. An
autocratic leader, on the other hand, would have certain demands and expectations from his
subordinates which make the employees fear the leader. A positive work environment is created.
This means that a culture of junior workers getting a fair amount of responsibility and challenges
is encouraged. When there are the right vibes among employees, work becomes more
pleasurable. They say two minds are better than one! Same applies here. When creative ideas are
all put into the same box, great benefits are reaped. Companies run with this motive in mind that
every single individual has some characteristics that fulfill the objectives of the organization.
Employee turnover reduction is also ensured. A democratic leadership makes people feel
empowered at work as it is essentially performance based. A majority of the workers appreciate
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9. this style of leadership as it secures them a safe future with the company. Democratic leadership
techniques generally will do a better job creating job satisfaction because it fosters a sense of
participation, control and autonomy. Greater employee participation in decision-making may
also lead to greater innovation and creative solutions to problems that will better serve an
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organization.
Democratic leadership does present some disadvantages. A democratic approach to
management may not be as efficient as a more traditional centralized and authoritarian form of
direction. Consequently, it may be more costly to the organization in time and resources.
Accountability may sometimes present a problem. When responsibility is diffused among several
different individuals or groups, accountability for mistakes or failures may be harder to
determine. Some organizations or tasks may simply not be compatible with the type of employee
participation required for democratic leadership. The democratic leadership requires some
favoruable conditions in that the labour must be literate, informed and organized but this is not
always possible. Some managers adopt democratic leadership to please their subordinates but fail
to follow the technique in its entirety. They might simply take in all the ideas and end up never
implementing them. The decision making process might be a long drawn one since every team
member needs to be consulted. Some group members may feel alienated, if their ideas are not
accepted for action. This may create a feeling of frustration and ill-will. No one has a scarcity of
ideas but to put them all in place requires a great deal of patience and understanding. Missing
opportunities and being stuck in the middle of a hazard can be some of the drawbacks of this
style. Some managers may be uncomfortable with this approach because they may fear erosion
of their power base and their control over labour. This approach relies heavily on incentives and
10. motivation of recognition, appreciation, status and prestige. The labour may be more interested
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in financial incentives instead of prestige.
Democratic style is more appropriate where subordinates are educated, skilled, wise,
creative and enthusiastic, where the company endorses self-direction and self-control and
rewards and involvement as prime means of motivation and control and where leader desires to
hear subordinates before making decisions and to develop a strong and capable force of
followers. "The democratic or egalitarian leadership cluster reflects concern about the followers
in many different ways. Leadership is considerate, democratic, consultative and participative,
employee-centered, concerned with people, concerned with maintenance of good working
relations, supportive and oriented toward facilitating interaction, relationship oriented, and
oriented toward group decision making" (Bass & Bass, 2008). A democratic leadership style has
its advantages and drawbacks. It is quite effective for manufacturing industries, professional
organizations, non-profit companies and creative fields such as advertising where everyone’s
opinion can make a difference while in organizations like the armed forces, where decisions
must be made at the nick of the moment, democracy can do more harm than help.
Attention is now going to be given to the laissez faire leadership style. It is also known as
delegative leadership or free rein leadership. The term “laissez faire” is a French phrase meaning
“leave it to be.” This leadership style is also described as Individual- centered style. A person
may be in a leadership position without providing leadership, leaving the group to fend for itself.
Subordinates are given a free hand in deciding their own policies and methods. The subordinates
are motivated to be creative and innovative. In this style, leader takes little interest in managerial
functions and the subordinates are left on their own. It refers to that leadership style in which the
leader gives his subordinates complete freedom to make decisions. Overall objectives help the
11. subordinates in determining their own objectives. Apart from this, they provide resources for
work performance and, if need be, they also advise the employees. This style is absolutely
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different from the autocratic leadership style.
The laissez faire leadership style has a number of characteristics. A prominent
characteristic of this style is that the managers consider their subordinates capable, active and
responsible individuals and have full faith in them. In this style, the management-related
decisions are taken by the subordinates instead of the managers. They can, however, consult the
managers. It is based on the principle of decentralization. It means that the leaders widely
distribute their authority to enable every individual to determine his objective and make his plans
accordingly. The managers only perform the function of coordination, direction and general
control. After having once explained the objectives, the only job of the leader is to interfere only
in adverse situations. The supervision and control is done by the employees themselves.
The laissez faire leadership style also has a number of advantages. When all the authority
in their work performance is given to the employees, they become habituated in taking decisions
which creates self-confidence in them. They start doing better work in future. Also, when the
leader gives the subordinates all the authority by showing full confidence in them they start
considering themselves an important part of the concern. In this way they start feeling that they
are not a part of the enterprise but are the enterprise itself. With the onset of this feeling there is
nothing left in their motivation. Fahim argues that the major advantages of this style are: It
increases subordinates, freedom, develops their expression, compels them to work as group
members, increases job satisfaction and moral, utilities subordinates’ potential to the maximum
possible extent and promotes creativity or innovation.
12. Like the other leadership styles, the laissez faire leadership style comes with some
demerits. Lewin et al after their study argued that children under delegative leadership were the
least productive of all three groups. The children in this group also made more demands on the
leader, showed little cooperation and were unable to work independently. Delegative leaders
offer little or no guidance to group members and leave decision-making up to group members.
While this style can be effective in situations where group members are highly qualified in an
area of expertise, it often leads to poorly defined roles and a lack of motivation.
To conclude the discussion, it is not an understatement, with regards to the issues raised
above, to state that different situations call for different leadership styles. In an emergency when
there is little time to converge on an agreement and where a designated authority has
significantly more experience or expertise than the rest of the team, an autocratic leadership style
may be most effective; however, in a highly motivated and aligned team with a homogeneous
level of expertise, a more democratic or laissez-faire style may be more effective. The style
adopted should be the one that most effectively achieves the objectives of the group while
balancing the interests of its individual members. The laissez faire leadership style gives rise to
the feelings of cooperation and self-respect among the employees on the one hand, while on the
other hand, it cannot be adopted in all the situations because this style will be successful where
only the educated people are to be provided leadership. As already indicated above, the
democratic style is more appropriate where subordinates are educated, skilled, wise, creative and
enthusiastic, where the company endorses self-direction and self-control and rewards and
involvement as prime means of motivation and control and where leader desires to hear
subordinates before making decisions and to develop a strong and capable force of followers. On
the contrary, the autocratic leadership style may be appropriately used where subordinates are
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13. uneducated, unskilled, unwise, inexperienced, where the company endorses fear and punishment
as accepted disciplinary techniques and where the leader prefers to be active and dominate to
decision making. Finally, this discussion cannot go without stating that there is no single
leadership style that is single-handedly helpful and that leaders would have to blend the three
proportionately if organizational goals are to be achieved.
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REFERENCES
Bass, B. M., & Bass, R. (2008). The Bass Handbook of Leadership: Theory, Research, and
Managerial Applications. New York: Free Press.
BN 978-0-141-03464-5.
Fahim, P. (2010). Different styles of leadership. Retrieved March 7, 2014, from
http://www.guesspapers.net/2651/different-styles- of - leadership/
Lewin, K.; Lippitt, R.; White, R.K. (1939). "Patterns of aggressive behavior in experimentally
created social climates". Journal of Social Psychology 10: 271–301.
Pinker, S. (2011). The Better Angels Of Our Nature. Pg.341: Penguin. IS
The Longman Dictionary of Contemporary English (1995). England: Longman Group Limited
Wikipedia, the free encyclopedia