Presented at CodeMash 2015. By Joseph Ours
Joseph's presentation is based on the book "Thinking Fast and Slow" where Nobel Prize winner Daniel Kahneman introduces two mental systems, one that is fast and the other slow. Together they shape our impressions of the world around us and help us make choices. System 1 is largely unconscious and makes snap judgments based upon memories of similar events and our emotions. System 2 is painfully slow, and is the process by which we consciously check the facts and think carefully and rationally. System 2 is easily distracted. System 1 is wrong quite often. Real-world examples that demonstrate how the two systems work are that pro golfers will more accurately putt for par than they do for birdie regardless of distance and people will buy more cans of soup when there is a sign on the display that says “limit 12 per customer."
12. Challenges in the workspace
You cannot serve 2 masters
The business hates IT
Bring out the nerf guns
Why does it seem like people don’t get things the first time
Why is Beizer’s paradox true
I swore I saw that!
We just had that meeting and I can’t remember something
16. Exercise #3
I need 4 volunteers
This exercise, I asked 4 volunteers to:
• clap your hands
• count out loud to 10
• put your hands on your head
• cluck like a chicken
When done, I asked them what was the 2nd thing I asked them to do.
17. Exercise #3 redux
Pretend ALL of you are doing this at your seat
This exercise, I asked everyone to do a similar exercise
25. Think about it?
Much like finding your keys, when people jump to conclusions,
they believe their conclusion is the agreed upon one and often
fail to confirm – leading to misunderstandings.
36. Improve your investigative skills
Change your search pattern
Search for alternate answers and/or paths
Defend your answer against antagonist
Ensure gaps are not unduly filled in
37. Improve your observation skills
Time-box your activities
Focus/De-focus
Don’t over rely on expected results
Listen to intuition
38. Improve your recall skillls
Acknowledge your recall CAN be faulty
Record as you go, keep a journal
Or use a recording tool
Chunk Tests into groups 5-7
Reduce cognitive load
39. Minimizing Bias
Investigation
• Change your search
patterns
• Look for alternate answers
• Defend your answer
against antagonist
• What your fill-ins
Observation
• Focus/De-focus
• Time box your activities
• Listen to intuition
• Don’t over rely on
documentation, think
Recall
• Limit what you have to
recall
• Use tools to assist
• Record/Journal as you go
• Reduce cognitive load
Acknowledge Biases Exist