Website live chat and Website Live Support are two useful add-ons in Odoo which provides the functionality to interact with visitors on the website and give support to them. Odoo can manage this service and its sessions through different channels. We can add different operators for handling the chat sessions and also there is option to set welcome message. With GeoIP, we can create some rules to manage the sessions to disable or to open the chats automatically. Visitors can also send the feedbacks about the chat session and it will be recorded in the backend to analyze the rating of the chat histories. The overall rating will be computed and displayed as a smart button in the channel form view. We can create and manage a number of channels according to the need for different URLs.

1. www.cybrosys.com
Odoo Live Chat and Support

2. INTRODUCTION
 Website live chat and Website Live Support are two useful add-ons in Odoo which provides the
functionality to interact with visitors on the website and give support to them. Odoo can manage this
service and its sessions through different channels. We can add different operators for handling the chat
sessions and also there are options to set welcome message. With GeoIP, we can create some rules to
manage the sessions to disable or to open the chats automatically. Visitors can also send the feedbacks
about the chat session and it will be recorded in the backend to analyze the rating of the chat histories.
The overall rating will be computed and displayed as a smart button in the channel form view. We can
create and manage a number of channels according to the need for different urls.

3.  How to configure the Live chat?
 First of all we have to install two add-ons from Odoo apps. Goto Apps -> search
the term _livechat.
You will get a filtered result like below.

4.  Install both add-ons and which will make menu Live Chat in Odoo.
 Here we have menus Channels, Report and Configuration. From the menu Channels, We can
manage different channels. Click on Create to create a new chat channel. Click any session to
view the details of the session.

5.  Here we can see the smart buttons which show the current sessions, Rating, and also the
website publish button. We can also add the operators, who will be responsible to handle the
conversations.
Here under the options, We can configure the Text of the button, which will be displayed on the
website, and also we can configure the Chat input placeholder and welcome message.

6. Chat button.

7.  When chat is opened.
 Here we can see the welcome message and chat input placeholder. Visitors can ask their
queries and the operators will reply ASAP. These chat records are stored under each channel.

8.  Chat from website Page.

9.  Chat recorded in backend.

10.  Visitors can send their feedbacks as ratings after closing the chat window. It would be like,
 Chat FeedBacks

11.  Rating on backend

12.  Rating under channels.

13. Reports
 Sessions History

14.  Session Statistics

15.  Operator Analysis

16.  Live chat Configuration in Odoo
 How we can make Live Chat widget on web page?
1. Open the channel form and copy the script provided by channel:

17. 2. Go to Settings -> User Interface -> Views search term Main Layout

18. 3. Edit and paste the code inside the header tag and save
 Refresh the website page and you can see the chatter button.

19. Refer this link for more:
https://www.cybrosys.com/blog/odoo-live-chat-and-support

20. Thank You !
Cybrosys Technologies Pvt. Ltd.
Neospace, Kinfra Techno Park,
Kakkancherry,
Calicut University P.O.
Calicut
Kerala, India - 673635.
Cybrosys Ltd
15, ST Antonys Road,
Forest Gate, London
England,
E79QA.
Cybrosys Technologies Pvt. Ltd.
1st Floor, Thapasya Building,
Infopark, Kakkanad,
Kochi, Kerala,
India-682030.