Revised BBBS EM Manual

Runninghead:BIG BROTHERS,BIG SISTERS OF EASTERN MISSOURI: CONTUNITY MANUAL
Big Brothers, Big Sisters of Eastern Missouri: Continuity Manual
Cassandra J. Bradley
Southern Illinois University-Edwardsville
PAPA 555-701

Table of Contents
Introduction.......................................................................................................................................3
Organization.......................................................................................................................................4
Our Mission....................................................................................................................................4
Our Vision......................................................................................................................................4
Our History ........................................................................................................................................5
Description of Key Services..................................................................................................................6
Our RelationshipModel..................................................................................................................6
ABCToday! .....................................................................................................................................6
EnsuringChildSafety ......................................................................................................................7
Enroll a Child..................................................................................................................................7
Organizational Chart.......................................................................................................................7
Consultants........................................................................................................................................8
Definition.......................................................................................................................................8
Job Duties/Work Environment.............................................................................................................9
Education/Job Outlook .....................................................................................................................10
Rules of Engagement........................................................................................................................11
Lobbyists..........................................................................................................................................13
Definition
......................................................................................................................................................1
3
Contractors......................................................................................................................................17
Definition
......................................................................................................................................................1
7
References.......................................................................................................................................21

Introduction
Big Brothers, Big Sisters of Eastern Missouri is the largest, oldest, and most effective
youth mentoring 501 (c) (3) nonprofit organization located in Saint Louis, Missouri which
currently serves underprivileged children in the ages of 5 and 17. The organization’s goal is to
ensure every child has an opportunity to develop a friendship with an older brother or sister in
order to combat certain challenges or adversities (i.e. poverty) to live within a world full of new
experiences and discoveries. However, an estimated of 100,000 children residing in the Eastern
Missouri area, in need of a role model and this can be a challenge. Thus, the organization has
formulated a support system for children and their parents entitled, We Will Be There. Big
Brothers, Big Sisters of Eastern Missouri created the promise to ensure parents and families that
their children will be matched to a big brother or sister with a strong hope of achieving their
child’s dreams. Our organization wants the best for your child because certain issues can occur
without a positive role model:
o Children in poverty are twice as likely to repeat a grade and twice as likely to drop out
of school.
o Children who experience frequent residential moves and stressful life transitions have
been shown to have higher risk for school failure.
Big Brothers, Big Sisters of Eastern Missouri continuity manual is designed to provide
an overview of the organization (including for nonprofit professionals or employees of BBBS-
Eastern Missouri organization). The continuity manual serves as a guide for the BBBS-Eastern
Missouri organization to explain the organization’s improvements as a 501 (c) (3) nonprofit
organization in Eastern Missouri. You may contact BBBS-Eastern Missouri (501 N. Grand
Blvd., Suite 100) via phone at (314-361-5900) or fax (314-361-4484).

Organization
Our Mission
Big Brothers, Big Sisters of Eastern Missouri has to build trusting and enduring
relationships that encourage and support young people. Relationships have the power to
transform lives. Our mission is shared by our Bigs, Donors, Partners, Teachers, Principals,
Bowlers, Friends, Employees, Board members, and Parents. Each of these groups play such a
powerful role and are there with us engaging and connecting around the Little (nickname for
children participating in the organization) to change their life.
Our Vision
Our little Brothers and Sisters will live and learn in a positive, opportunity rich
environments 24/7.
We will…
o Surround children will caring and supportive role models.
o Celebrate successes in home and school.
o Introduce young people to new experiences.
o Give them hope of a promising future.
o Encourage open communication among the 4+1+1 partners.
o Create new community partnerships.

Our History
The Big Brothers Big Sisters tradition of changing children’s lives through trusting and
enduring relationships dates back more than a century. Here in Eastern Missouri, we think of
1904 as the year that St. Louis hosted the World's Fair and the Olympics. However, 1904 was
notable for at least one other reason. In New York City, a young court clerk named Ernest
Coulter decided to do something about the fact that he was seeing more and more boys come
through his courtroom. He recognized that caring adults could help many of these kids stay out
of trouble, and he set out to find volunteers. The event marked the formal beginning of the Big
Brothers movement. However, the use of the term "Big Brother" for an adult mentor goes back
two years earlier, to 1902, when a young businessman in Cincinnati noticed a young boy
rummaging for food in a garbage bin. Even though the man was on his way to the office, he
paused to strike up a conversation with the boy. The two struck up a long-term friendship.
Several of the man's friends followed his lead in helping other disadvantaged boys, one of whom
referred to his mentor as his "big brother." In 1914, Juvenile Court Judge Thomas C. Hennings
brought the Big Brothers program to St. Louis. By 1916, Big Brothers had spread to 96 cities
across the country. At around the same time, the members of a group called Ladies of Charity
were befriending girls who had come through the New York Children's Court. Ladies of Charity
would later become Catholic Big Sisters. Both groups continued to work independently until
1977, when Big Brothers of America and Big Sisters International joined forces and became Big
Brothers Big Sisters of America. The national merger came a year after Big Brothers and Big
Sisters had joined forces in St. Louis. Big Brothers Big Sisters remains true to our founders'
vision of bringing caring adults into the lives of children. Big Brothers Big Sisters currently
operates in all 50 states — and in 35 countries around the world.

Description of Key Services
Our Relationship Model
` Traditional mentoring models focus on the mentor and mentee or ‘Big’ and ‘Little.’ We
know that it takes a whole team of caring adults to truly transform a young person’s life. The
power of these relationships is in the sharing of information and perspectives, aligning the adults
for the benefit of Little and bridging the gap between home and school. We also make a point to
include the Sixth Membersm on the team, the donor, who makes it all possible!
ABCToday!
In 2005, Big Brothers Big Sisters of Eastern Missouri staked out a bold path partner with
public schools and jointly share the challenges of ensuring that children, specifically Little
Brothers and Little Sisters Attend school, Behave when they get there and experience Classroom
Success in reading and math.

Ensuring Child Safety
Big Brothers, Big Sisters of Eastern Missouri has a commitment to
ensure child safety so our organization requires a big brother or big sister
has to complete a mandatory screening process which includes:
o Completion of a formal written application
o A criminal-history record check
o At least three references
o An in-person interview
o An assessment of the volunteer’s home environment
o A professional assessment of the volunteer’s suitability to work with a
child
o An orientation and training process that outlines the individualized
needs of the Little and provided information and resources on how to
encourage the child’s healthy development
Enrolla Child
In order to enroll a child within the Big Brothers, Big Sisters of Eastern Missouri, a child
must be between the ages of 5 and 17. Our organization currently serves children in St. Louis City,
St. Louis County, Jefferson County, St. Charles County, Cape Girardeau County, and Scott County.
OrganizationalChart
Board of
Directors
Southern
Region
Developmental
Board
CEO
Staff Leadership
Team
Central Region
Developmental
Board

Consultants
Definition
In relation to Big Brothers, Big Sisters of Eastern Missouri for all intents and purposes a
consultant is a professional that provides expert advice in a specific area of expertise (i.e.
information technology) for a company, organization (non-profit or for-profit), public and/or
private sector, government sector (state, local, and foreign). The job of a consultant ranges from
providing advice to open a small business, create a business plan, utilize ways to find
grants/crowdfunding opportunities for potential growth, and etc.

Job Duties/Work Environment

Education/Job Outlook
In order to become a consultant (depends on an area of expertise) but normally a
consultant must achieve an educational attainment such as a Bachelor’s and/or Master’s degree
(in any specific career focus such as information technology). For example, if an individual
desires to become a financial consultant, you must attain a Bachelor’s degree in Business
Administration or Marketing; then additional educational attainment is needed (if possible) so
you must attain either a Master’s degree (in any related degree) for their goals.
The job outlook for consultants can vary (depending on the area of expertise) but remain
high for self-employed consultants since a self-employed consultant can control their own hours,
work with a certain number of clients, build their own income, and etc. The salary range and job
growth can vary (depending on the area of expertise) within the 2012-2022 year. However, a
human resources consultant’s salary is $66,701 (with a 7% job growth), information technology
consultant’s salary is $71,427, and management consultant’s salary is $85,971 (with a 19% job
growth).
Required Education Depends on field
Other Requirements Experience and previous accomplishments
Projected Job Growth (2012-2022) 7-19%* (depending on field)
Average Annual Salary (2015) $66,701-$85,971* (depending on field)

Rules of Engagement
1.) Does Big Brothers, Big Sisters of Eastern Missouri benefit from using a consultant?
Big Brothers, Big Sisters of Eastern Missouri can benefit from using a consultant since
consultants are professionals whom provide expert advice (depending on a specific area of
expertise) such as suggesting to change management within the organization or hiring practices.
2.) Since Big Brothers, Big Sisters of Eastern Missouri is a 501 (c) (3) nonprofit organization, do
nonprofit organizations have to take precautions when hiring a consultant?
Yes! Big Brothers, Big Sisters of Eastern Missouri does take precautions and we take
precautions very well! Our organization uses a step-by-step method to ensure BBBS- Eastern
Missouri hires the best consultant. The step-by-step method is centered on how to look for an
effective consultant which consists of the following steps:
o Appropriate credentials and qualifications
o Practical experience and ability
o Good references by recent clients
o Ability to communicate and listen
o Clear pricing structure and projected costs
o Quality and value for money
o Appropriate timescales for project completion
o Have they worked for your competitors?
o Can you trust them to work in your best interests?
o Who, specifically, will you be working with?
3.) How will employees of Big Brothers, Big Sisters of Eastern Missouri be able to interact with
consultant(s)?
Since employees will be working either part-time or full-time, interacting with consultants may
be limited since consultants will be busy as well as employees. However, employees will be able
to address any major concerns or issues to consultants (either via email or suggestion box).

4.) How will Big Brothers, Big Sisters of Eastern Missouri pay consultants?
Since BBBS-Eastern Missouri receives a large amount of funding each year, consultants will be
paid on an hourly wage (with a yearly salary) but depending on education and experience for
employment position.
5.) Can consultants receive gifts?
BBBS-Eastern Missouri appreciates its workers so gifts will be given based upon worker’s
performance so think of gifts as a special token of appreciation!
6.) What type of work will a consultant do for Big Brothers, Big Sisters of Eastern Missouri?
Since consultants are professionals whom provide expert advice (depending on a specific
area of expertise), a consultant’s type of work will be to:
o Develop a stronger support system within the nonprofit organizational
management field
o Increasing celebrity awareness
o How to expand programs/services to the entire Eastern Missouri region?
o The direction of the organization
o Possible relocation or expansion opportunities
o Suggestion of a new computer or software program for database management or
website development purposes
7.) What will occur if a consultant is not working in a satisfactory manner?
Big Brothers, Big Sisters of Eastern Missouri will take immediate action (such as disciplinary
action or suspension) until the situation is resolved. However, depending on the situation being a
burden for the organization, termination of the consultant will occur.
8.) How does Big Brothers, Big Sisters of Eastern Missouri hire a consultant?
Depending on the availability of employment positions, BBBS-Eastern Missouri can hire a
consultant (if needed) but the consultant must have a certain education and job experience in
order to be hired.

Runninghead:BIG BROTHERS,BIG SISTERSOF AMERICA OFEASTERN MISSOURI: CONTINUITYMANUAL
Lobbyists
Definition
In relation to Big Brothers, Big Sisters of Eastern Missouri for all intents and purposes a
lobbyist is type of political activity that Nownes (2006) defines as an effort designed to affect
what the government does which included activities aimed at influencing government activity
beyond legislative efforts. Lobbyists provide legislative advice for a company, organization
(non-profit or for-profit), government sector (state, local, and foreign), and etc.
Areas of Lobbyists
o Law firms
o Governmental sector (public or
private)
o Colleges/Universities
o Church/Religious Organizations
o Environmental Organizations
o State, Local, and Foreign governments
Types of Lobbyists
o Consultant lobbyist (provide
consulting services to a company or
organization)
o In-House lobbyist (persons &
partnerships) (uses lobbying for an
employer(s)
o In-House lobbyist (organizations)
(uses lobbying for an employer(s)
within a non-profit/for-profit
organization)

In order to be a lobbyist (depending on area of expertise) an individual must have a
Bachelor’s degree in the following degree field(s): political science, journalism, law,
communications, public relations, and economics. In addition, an individual can get a giant step
into the workplace since the Association of Government Professionals offers a lobbying
certificate program to become a certified lobbyist. Also, experience is a major requirement since
a majority of employers require related experience.
The job outlook is average-to-high for lobbyists due to being needed to provide
legislative efforts for the workforce. However, an individual interested in becoming a lobbyist
can expect a lucrative career since a lobbyist’s (public relations specialists) median salary (as for
2014) was $55,680.
Degree Level
Bachelor's degree is most common; optional certificate is available through the Association
of Government Relations Professionals
Degree
Field(s)
Political science, journalism, law, communications, public relations, economics
Experience Varies; employers typically require related experience
Key Skills
Interpersonal, organizational, problem-solving, research, verbaland written communication
skills
Salary (2014) $55,680 (Median salary for all public relations specialists)

Rules of Engagement
1.) Can Big Brothers, Big Sisters of Eastern Missouri benefit from using a lobbyist? If no, how
can the organization benefit from using a lobbyist?
Depends! Big Brothers, Big Sisters of Eastern Missouri can benefit from using a lobbyist
however a majority of nonprofit organizations do not partake in lobbying. Most nonprofit
organizations do not lobby due to a number of barriers (such as time constraints, limited
resources, fear, and lack of knowledge). BBBS-Eastern Missouri can benefit from using a
lobbyist to increasing public awareness, increasing funding for particular programs, and
protecting government programs that serve their constituents.
nonprofit organizations have to take precautions when hiring a lobbyist?
precautions very well! Our organization ensures if a lobbyist is hired, the candidate’s education
and experience are desirable for the BBBS-Eastern Missouri organization.
lobbyist?
Since employees will be working either part-time or full-time, interacting with lobbyists may be
limited since lobbyists will be busy as well as employees. Employees will be able to address any
major concerns or issues to lobbyists (either via email or suggestion box).
4.) How will Big Brothers, Big Sisters of Eastern Missouri pay lobbyists?
Big Brothers, Big Sisters of Eastern Missouri receives a large amount of funding each year,
lobbyists will be paid on an hourly wage (with a yearly salary) but depending on education and
experience for employment position.

5.) Can lobbyists receive gifts?
6.) What type of work will a lobbyist do for Big Brothers, Big Sisters of Eastern Missouri?
Since lobbyists provide legislative advice, a lobbyist for Big Brothers, Big Sisters of Eastern
Missouri will ensure:
o Laws and policies are in order
o Any recent legislative activity has occurred to notify BBBS-Eastern Missouri
organization
o Rally and support BBBS-Eastern Missouri organization
o Schedule and create protest for effective legislative efforts for the BBBS-Eastern
Missouri organization
7.) What will occur if a lobbyists is NOTworking in a satisfactory manner?
burden for the organization, termination of the lobbyist will occur.
8.) How does Big Brothers, Big Sisters of Eastern Missouri hire a lobbyist?
lobbyist (if needed) but the lobbyist must have a certain education and job experience in order to
be hired.

Contractors
Definition
In relation to Big Brothers, Big Sisters of Eastern Missouri all intents and purposes, a
contractor is either self-employed or employed within a company whom has to be paid for their
goods or services for a company, organization (non-profit or for-profit), government sector
(state, local, and foreign), and etc. Contractors have to sign a contact or an agreement clause to
ensure their work is completed as well being a licensed professional (specifically trained or
gained an apprenticeship) for required experience.
Types of Contractors
o General (performing general
contracting jobs)
o Specialty (work in certain job fields;
are business owners; also can be
referred as freelancers)
o Freelance (or can be referred to as
self-employed; works for
themselves)
Areas of Contractors
o Internal (works within the
organization)
o External (works outside the
organization)

In order to become a contractor (depending on the area of expertise) an individual must
have either an Associate’s degree and/or Bachelor’s degree in the following degree field(s):
construction management, construction engineering, and architecture. Also, an individual has to
gain management experience in order to become a desirable candidate as a contractor; actually 2-
7+ years in the field (depending on the job position and type of construction). In addition,
contractor must obtain certification; the Certified Construction Manager Credential (CCM) is
offered through the Construction Management Association of America (CMAA) in order to work
in the field.
The job outlook for contractors are average-to-high (but emphasis on high) since there is
a strong demand for contractors (especially for the construction management field) but
individuals interested in becoming a contractor can expect a (very) lucrative career since a
contractor (emphasis in the construction management field) has a $94,590 mean annual wage in
2014.
Degree
Level
Associate's or bachelor's degree desirable
Degree Field Construction management
Certification Voluntary certification is desirable
Experience 2-7+ years of experience in the field, depending on the position and type of construction
Key Skills
Communication, time management (with ability to meet tight deadlines), decision making,
personal initiative; proficiency with spreadsheet software, such as Excel, and construction
software, such as Timberline; knowledge of latest construction technology, read blueprints
and technical drawings, interpret contracts
Salary $94,590 mean annual wage for a construction manager (2014)

Rules of Engagement
1.) Does Big Brothers, Big Sisters of Eastern Missouri benefit from using a contractor?
Yes! Big Brothers, Big Sisters of Eastern Missouri can benefit from using a contractor since a
contractor can be used for building and geo-expansion services (such as building a new library).
nonprofit organizations take precautions when hiring a contractor?
precautions very well! Our organization ensures if a contractor is hired, the candidate’s education
and experience are desirable for the BBBS-Eastern Missouri organization.
contractors?
Since employees will be working either a part-time or full-time, interacting with contractors may
be limited since contractors will be busy as well as employees. But employees will be able to
any address major concerns or issues to lobbyists (either via email or suggestion box).
4.) How will Big Brothers, Big Sisters of Eastern Missouri pay contractors?
Big Brothers, Big Sisters of Eastern Missouri receives a large amount of funding each year,
contractors will be paid on an hourly wage (with a yearly salary) but depending on education and
experience for employment position.
5.) Can contractors receive gifts?

6.) What type of work will a contractor do for Big Brothers, Big Sisters of Eastern Missouri?
Since contractors can work in a range of working types, construction will be needed for Big
Brothers, Big Sisters of Eastern Missouri for building/expansion opportunities. Such as:
o Building new offices
o Building a game/entertainment room for children and staff
o Expanding Big Brothers, Big Sisters of Eastern Missouri to other geo-regions within
Edwardsville, IL and St. Louis, MO area.
o Building a new updated computer room
7.) What will occur if a contractor is not working in a satisfactory manner?
burden for the organization, termination of the contractor will occur.
8.) How does Big Brothers, Big Sisters of Eastern Missouri hire a contractor?
contractor (if needed) but the contractor must have a certain education and job experience in
order to be hired.

References
Big Brothers, Big Sisters of Eastern Missouri. (n.d.). Retrieved December 16, 2015, from Big
Brothers, Big Sisters of Eastern Missouri website: http://www.bbbsemo.org/
Becoming a General Contractor. (n.d.). Retrieved December 16, 2015, from Study.com website:
http://study.com/how_to_become_a_general_contractor.html
Class notes. 2015. Professor Mick Williams. Community and Regional Planning.
9 Types of Consultancy Businesses. (n.d.). Retrieved December 16, 2015, from Startupfreak
website: http://www.startupfreak.com/9_types_of_consultancy_businesses?
Lewis, H. (2005). How to be a Consultant. IEE Engineering Management, 14(6), 18-21.
Becoming a Lobbyist. (n.d.). Retrieved December 16, 2015, from Study.com
website:http://study.com/articles/Become_a_Lobbyist_Education_and_Career_Roadmap.html
Taliaferro, J. D., & Ruggiano, N. (2013). The "L" word: Nonprofits, Language, & Lobbying.
Journal of Sociology & Social Welfare, 15(2), 151-166.
The 3 Types of Contractors. (n.d.). Retrieved December 16, 2015, from 123flip website:
http://www.123flip.com/education/the-3-types-of-contractors/
What does a Consultant do? (n.d.). Retrieved December 16, 2015, from Study.com website:
http://study.com/articles/What_Does_a_Consultant_Do.html
What is a Lobbyist?-FAQ's about lobbying. (n.d.). Retrieved December 16, 2015, from
About.com website: http://dc.about.com/od/jobs/a/Lobbying.htm

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