We at Cartina visited CES 2017 and this presentation was used at one of our breakfast seminars to summarize CES and what future implications the technology will have.
Traditional strategy often uses the three dimensions; Operational efficiency, Product leadership and Customer intimacy. Today and tomorrow companies will need to become great on at least one of these digital dimensions; Automation, Interactions, Innovation or Data-driven.
The presentation gathers the technology related to each of these four dimensions. Below are the summarized finding for each dimension:
From swipe to talk
From customer satisfaction to customer flow
Image scanning + augmented reality
The battle of the car
From connected to smart home
AI will start to understand people's feeling
Personal, persistent and predictive
Going from presenting measurements to telling the customer what they should do
Retailers still go strong
Products solve one problem – to start with
Collaboration in the DNA – how can I help you?