1. CARRIE ADAMS
7706 OttawaLane, #234 513.505.5454
WestChester,OH45069 carrieadams74@yahoo.com
PROFILE
Dynamicsalesprofessional focusedonthe highestqualitycustomerservice andtechnical support. 20+
yearsof experience serving regulatedindustries,i.e.pharmaceutical andmedical device manufacturing.
Reputationforanalyzingproblemsanddeliveringinnovative,efficient,cost-effective solutions.
Energizedbyinternational andnational travel toreachsalesgoals. Excellent communicatorexperienced
indeliveringcomplexinformationtodiverse audiencesincludinginternalandexternal customers.
AWARDS:
 Settingthe StandardAward(ExceedingQuota): 2016, 2015, 2014, 2013, 2011, 2009, 2004, 2003
 Global SalesTeamof the Year: 2015, 2013, 2011, 2009, 2003
 Hexawave Award(>125% of Quota): 2009
ENDORSEMENT: Carrie wasmy Sterisrepresentative for20 years. She awaysexceededmy
expectationsandensuredwe hadthe productswe neededatall times. If there wasan issue, asingle
call and Carrie was onthe job,solvingthe problem. She alwaysensuredourpricingwascompetitive
and she wasproactive inprovidingnotice of future increasessowe couldbudgetappropriately. She has
wonderful interpersonalskillsandher visitswere enjoyedbyall. Carrie providedmonthlyequipment
evaluationsandshe wasalwaysonschedule keepingthe machinesfunctioningappropriately. She was
the bestrepresentative Ihave everhadsince Ihave beeninthisprofession,trulyoutstanding!
Gary Keller,DVM
Director,Children’sHospital Medical Center,Divisionof VeterinaryMedicine
3333 BurnetAve
Cincinnati,Ohio45229
513-636-4441

2. PROFESSIONAL EXPERIENCE
STERIS CORPORATION –Cincinnati,OH 1996 – 2016
Account Manager, MidwestRegion 1998 - 2016
 Consistentlyexceededeverincreasingsalesgoals,from$65,000 to $3,200,000 of formulated
chemistriesthroughoutterritoryof eightstates.
 Grewand maintainedloyal customerbase of 300 throughclearand trusted communications
and consistentfollowthrough.
 Combinedperseverance andcontinuedengagementtoreachsuccessful sale inanindustry
knownforlongsalescycles.
 Identifiedcustomertriggertoalignneedwithbestproductand solution;creatingmutual wins
by conveyingtotal costof ownershipbenefits.
 Reputationforethical andtrustworthybusinesssolutionsincreasedcustomerbase asprevious
customersrelocatedtoneworganizations.
 Providedcontinuoustrainingandeducationtoendusersonhighlytechnical andcomplex
productsto maximize efficienciesandempowerstaff.
 Negotiatedmulti-yearcustomeragreementswithpharmaceutical,medical device andresearch
facilities;value sellingeliminatedcustomerresistancetoannual price increases.
Carrie Adams Page 2
CustomerService Team Leader 1997 – 1998
 Managed teamof six CustomerService Representatives;coachedandtrainedforimproved
communicationsandcustomerrelations.
 Setmonthlygoalsandempoweredstaff toimprove call volumesand efficiencies.
 Solelymanaged highprofile accountcallsandcustomer,generating20% of total sales.
CustomerService Representative – 1996 – 1997
 Processedcustomerordersasliaisonbetweencustomersandsalesrepsviatelephone.
 DevelopedquotasforLife SciencesAccountManagers.
 Listenedtounderstandcustomerissues,researchedandprovidedbestsolutionsforimproved
customersatisfaction.
EDUCATION
Bachelor of Science, Marketing – Gannon University – Erie, PA
COMMUNITY SERVICE
Founder and President of The Iris Foundation