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CARMEN  DEARDO  
DEVOPS  TECHNOLOGY  LEADER,
NATIONWIDE  INSURANCE
©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies
THRIVING  IN  A  DYNAMIC,  HIGHLY-­REGUL...
©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies
INFORMATION  TECHNOLOGY  AT  NATIONWIDE
...
©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies
RESULTS  /  IMPACTS:  SO  FAR,  SO  GOOD...
©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies
AGILE  OPTIMIZES  THE  MIDDLE  OF  THE  ...
©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies
INHIBITORS  TO  LEAN  DELIVERY
7
Wait  s...
©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies
CD  SOLUTION:  CONTINUOUS  DELIVERY  PIP...
©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies
CD  GOAL:  EMPOWER  THE  BUSINESS
9
AUTO...
©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies
CD  GOAL:  EMPOWER  THE  BUSINESS
10
VIS...
©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies
CD  GOAL:  EMPOWER  THE  BUSINESS
11
TRU...
©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies
CD  GOAL:  EMPOWER  THE  BUSINESS
12
EMP...
©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies
CD  GOAL:  EMPOWER  THE  BUSINESS
13
EMP...
©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies
UrbanCode  
Integration
Tasktop UrbanCod...
©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies
FOUNDATIONAL  MODEL
15
DEVOPS
Business  ...
©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies
16
DEVELOP  A  DEVOPS  ROADMAP
MAP  TO  ...
“YOU  HAVE  TO  THINK  
HORIZONTALLY.”
“LOCAL  OPTIMIZATION  
IS  THE  ENEMY  OF
LEAN  DELIVERY.”
“AUTOMATION
REQUIRES  PATTERNS,  
PATTERNS REQUIRES  
ELIMINATING  VARIANCE.”
“HARD  TO  MANAGE  
WHAT  YOU  CAN'T  SEE
…OR  MEASURE.”
“TECHNOLOGY  
IS  THE  FUN  PART,  
CULTURE  
IS  THE  CHALLENGE.”
©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies
HERE’S  WHAT  I’M  LOOKING  FOR  HELP  W...
Carmen DeArdo - CarmenDeArdo_HowDevOpsIsEnablingLeanApplicationDevelopment
Carmen DeArdo - CarmenDeArdo_HowDevOpsIsEnablingLeanApplicationDevelopment
Carmen DeArdo - CarmenDeArdo_HowDevOpsIsEnablingLeanApplicationDevelopment
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Carmen DeArdo - CarmenDeArdo_HowDevOpsIsEnablingLeanApplicationDevelopment

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Carmen DeArdo - CarmenDeArdo_HowDevOpsIsEnablingLeanApplicationDevelopment

  1. 1. CARMEN  DEARDO   DEVOPS  TECHNOLOGY  LEADER, NATIONWIDE  INSURANCE
  2. 2. ©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies THRIVING  IN  A  DYNAMIC,  HIGHLY-­REGULATED  WORLD 16+ MILLION POLICIES $345 MILLION CONTRIBUTED TO  NONPROFITS   AND  COMMUNITIES SINCE  2000 1# WRITER  OF FARMOWNERS 7LARGEST HOME  INSURER th $195.2   BILLION IN  ASSETS 8t h LARGEST COMMERCIAL INSURER $25.3  BILLION  IN  REVENUE  FOR  2014 33,000  Nationwide  associates   serve  customers  in  every  state 1# CORPORATE  LIFE   WRITER FOUNDED  IN  1926 BY  MEMBERS   OF THE  OHIO   FARM  BUREAU 8LARGEST AUTO  INSURER th IN  THE  U.S. #1PET  &  SMALL   BUSINESS INSURER #91ON  THE FORTUNE 500   LIST 3
  3. 3. ©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies INFORMATION  TECHNOLOGY  AT  NATIONWIDE 8000+  IT  PROFESSIONALS   20INDIVIDUAL IT  UNITS 4 200+ AGILE  /  LEAN   STANDING   TEAMS 800+ BUILD  PROJECTS EXECUTED   ANNUALLY 35% ANNUAL  INCREASE   IN  NUMBER  OF   AGILE  TEAMS 65% OF  ALL  PROJECT   WORK  DONE  BY   AGILE  TEAMS CI CT CD ESTABLISHED PRACTICES NEXT  PHASE:  APPLICATION  OF  LEAN   ACROSS  THE  DELIVERY  LIFE  CYCLE OF AND BALANCE INNOVATION DISCIPLINE FIRST  PHASE:  AGILE  DEVELOPMENT  
  4. 4. ©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies RESULTS  /  IMPACTS:  SO  FAR,  SO  GOOD 80% 86% REDUCTION  IN   HIGH  DEFECTS REDUCTION  IN   CRITICAL  DEFECTS OF  AGILE  TEAMS  MOVED  INTO  TOP   TWO  INDUSTRY  QUARTILES  (QSM) 82% INCREASE   IN   USER’S  OVERALL   SYSTEM   AVAILABILITY 70% PREVIOUSLY 60% VS 90% ON  TIME DELIVERY DELIVERY PRODUCTIVITY SYSTEM  AVAILABILITY QUALITY
  5. 5. ©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies AGILE  OPTIMIZES  THE  MIDDLE  OF  THE  DELIVERY  VALUE   STREAM 6 Wait  states  due   to  starvation of     prioritized  work  flow  into  backlogs Wait  states  due   to  contention for   downstream   environments  and   manual processes Agile  DDT Deploy   &  Operate   Steer Develop   &  Test Water-­SCRUM-­Fall SPEED TIME Teams  waiting  for  work due  to  “discrete”   planning  processes Delivery  slowed  down by  manual  and  high   ceremony  processes High  Acceleration during  Design,   Develop  and   Acceptance  Testing   0
  6. 6. ©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies INHIBITORS  TO  LEAN  DELIVERY 7 Wait  states  due   to  starvation of     prioritized  work  flow  into  backlogs Wait  states  due   to  contention for   downstream   environments  and   manual processes Agile  DDT Deploy   &  Operate   Steer Develop   &  Test Water-­SCRUM-­Fall SPEED TIME Teams  waiting  for  work due  to  “discrete”   planning  processes Delivery  slowed  down by  manual  and  high   ceremony  processes High  Acceleration during  Design,   Develop  and   Acceptance  Testing   0 WORK  VARIANCE ANNUAL  PLANNING REDUNDANT   SOURCES  AND  SYSTEMS DEPENDENCIES              WAIT  STATES LACK  OF  INTEGRATION MANUAL  ACTIVITIES LACK  OF  VISIBILITY 60%  COST  /  TIME  BEFORE  BACKLOG
  7. 7. ©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies CD  SOLUTION:  CONTINUOUS  DELIVERY  PIPELINE Standardize  “Work”  input   (e.g.  Business  Value,   Defects,  Operations) Provide  impact  analysis,   Dashboard  views  and  multi-­ application   continuous  delivery Provide  direct,  automated   control  &  traceability  over   deployment  activity. RTC (Rational   Team   Concert) UCR (UrbanCode Release) UCD (UrbanCode Deploy) Release     Dashboard   Release   Scheduling Deploy 8
  8. 8. ©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies CD  GOAL:  EMPOWER  THE  BUSINESS 9 AUTOMATE Replace  time-­consuming  manual  processes  based  on  out-­of-­date  information   with  automated  deployment  policies  that  use  real-­time  information  synched   from  systems  of  record.
  9. 9. ©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies CD  GOAL:  EMPOWER  THE  BUSINESS 10 VISUALIZE The  combination  of  dashboard  and  dials  gives  the  business  the  visibility  and   control  to  drive  at  a  much  faster  pace  than  is  currently  possible.
  10. 10. ©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies CD  GOAL:  EMPOWER  THE  BUSINESS 11 TRUST Increase  trust  in  development  outcomes  which  historically  has  been  an   impediment  to  speed.
  11. 11. ©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies CD  GOAL:  EMPOWER  THE  BUSINESS 12 EMPOWER Provide  Business  Areas  the  ability  to  deliver  as  fast  as  they  need  (and  are   able)  based  on  their  own  determination  of  cost,  risk,  and  value.
  12. 12. ©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies CD  GOAL:  EMPOWER  THE  BUSINESS 13 EMPOWER Provide  Business  Areas  the  ability  to  deliver  as  fast  as  they  need  (and  are   able)  based  on  their  own  determination  of  cost,  risk,  and  value.
  13. 13. ©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies UrbanCode   Integration Tasktop UrbanCode   Plug-­in VISIBILITY  VIA  REAL  TIME  INFORMATION 14 Schedule for  Release   Monitor   Release   Gate  Environments Orchestrate   Deployment Automate   Deployment PRODUCT   MANAGER Work  Request QA Tasktop ✔ DELIVERY  OPPORTUNITIES ENTERPRISE  AND  SYSTEM  VIEWS DEPENDENCIES  AND  IMPACTS   QUALITY,  SECURITY  &  TEST  STATUS AUTOMATION DEPLOYMENT  STATUS MORE  AUTOMATION LESS  VARIANCE RTC UCR UCD
  14. 14. ©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies FOUNDATIONAL  MODEL 15 DEVOPS Business  Enabling  Responsiveness Reduced  Lead  Time  for  Changes Monitor  Everything   Continuous  Delivery   Automated  Infrastructure   Continuous  Integration   Automated  Testing   Version   Control  Everything   PRACTICES High  Trust   Innovative   Performance  Oriented Empowered   Associates Reduce  Variation   High  Cooperation   CULTURE Continuous  Flow   &  Visibility   Lean  &  Agile  Principles Product  Centric System  Flow Amplify  Feedback  Loops Continuous   Experimentation
  15. 15. ©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies 16 DEVELOP  A  DEVOPS  ROADMAP MAP  TO  DELIVERY   VALUE  STREAM PRIORITIZE LOOK  FOR  INTEGRATION   OPPORTUNITIES HOLISTIC   FUNDING EXPERIMENT EMPOWERMENT X
  16. 16. “YOU  HAVE  TO  THINK   HORIZONTALLY.”
  17. 17. “LOCAL  OPTIMIZATION   IS  THE  ENEMY  OF LEAN  DELIVERY.”
  18. 18. “AUTOMATION REQUIRES  PATTERNS,   PATTERNS REQUIRES   ELIMINATING  VARIANCE.”
  19. 19. “HARD  TO  MANAGE   WHAT  YOU  CAN'T  SEE …OR  MEASURE.”
  20. 20. “TECHNOLOGY   IS  THE  FUN  PART,   CULTURE   IS  THE  CHALLENGE.”
  21. 21. ©2015.   Nationwide   Mutual   Insurance   Company   and   Affiliated   Companies HERE’S  WHAT  I’M  LOOKING  FOR  HELP  WITH… 23 • Investing  in  the  IT  Delivery  Value  Stream   Enterprise  Architecture in  terms  of  ownership,   resources  and  priorities • More  effectively  managing  DevOps  Associated   WIP to  avoid  local  optimizations • Infusing  a  self-­service  culture  for  providing   Infrastructure  related  services • Creating  an  agile  business  planning culture  which   ensures  continuous  funding  and  flow  of  work • Support  of  resources  who  are  driving  “disruptive   CI  activities”  

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