SAP Jam Social Software Drives Collaboration

Loud in the Cloud:
SAP® Jam™ Social Software Platform
©2016SAPSEoranSAPaffiliatecompany.Allrightsreserved.
Introduction
Customer References
by Industry Area
Customer References
by Alphabetical Order

2 / 15 © 2016 SAP SE or an SAP affiliate company. All rights reserved.
Enterprise Collaboration: Drive Transformation and Solve Business
Problems with SAP® Jam™
While formal training is essential for many jobs, there is also significant critical
learning to be done beyond the classroom and employee handbook. Informal
peer-to-peer knowledge sharing, group discussions, and mentoring are just a few
ways people learn at work. These invaluable and informal channels of learning
take employee productivity to new levels.
Organizations are continually searching for ways to accelerate time to
contribution for new hires. They are seeking out opportunities to enhance
employee engagement and increase collaboration between and among
colleagues, partners, and customers. And, of course, the cost of training and
retraining personnel is always on the minds of business leaders when budgets
are reviewed.
SAP® SuccessFactors® solutions help organizations address these challenges
with innovative and market-leading solutions, starting with the SAP Jam™ social
software platform. As a collaboration platform, SAP Jam connects employees
with information, applications, processes, and, most important, other people.
It enables employees to communicate more efficiently, collect and express ideas,
strategize, build consensus, and facilitate informed decisions through quick,
simple interactions that can be initiated whenever and wherever necessary.
SAP Jam embodies our mantra that “success is simply human.” It crosses
traditional borders and enables everyone in an organization to benefit from
institutional knowledge and simplified access to the information that matters.
It also reinforces the importance of sharing information so that everyone feels
connected and supported.
With SAP Jam, your people can look forward to:
 Better communication and greater transparency so they can more easily
interact, strategize, and collaborate with people across the room and around
the world
 Lower training costs with blended learning, which complements formal
training with informal channels where experts can create and share content
 Collaborative onboarding to shorten the ramp-up time for new employees
by providing a community of onboarding peers to share experiences, then
connecting them with the people and information they need to succeed
 Collaborative sales-account and sales-opportunity management to reduce
the time it takes to find information and complete the sales cycle
 Crowd-sourcing information to get reliable answers to important questions
fast
 Information sharing in project groups, teams, departments, and across the
entire organization
 Greater efficiency with preconfigured work patterns supporting business
processes for training, information sharing, employee development, sales,
and service
 Higher employee engagement through a culture of sharing that includes
employees in the discussion of important company decisions
 Ability to learn, collaborate, and share information from anywhere, anytime,
and on any device
How are today’s leading organizations using SAP SuccessFactors offerings
for small and midsize enterprises to make effective workforce decisions and
execute their organizational strategies? Read on to find out.
“Numbers are obviously how we’re measured, but without the right
people communicating well, nothing happens. Community is really
communication, and that’s where SAP Jam is so valuable. It helps
us create a tremendous employee experience.”
John McLaren, President and Chief Operating Officer, Sun Communities, Inc.
Introduction Banking High Tech Sports and
Entertainment
Insurance Professional Services

Customer References
by Industry Area
Banking
05 Sun Communities, Inc.
Sports and Entertainment
14 San Francisco 49ers
High Tech
07 Creative Probers Software and
Services India Pvt. Ltd.
Insurance
09 IRB Brasil RE
08 SAP SE
Professional Services
10 Daya Dimensi Global
Entertainment
11 SHORE Solutions Inc.
13 truesign

Customer References
by Alphabetical Order
07 Creative Probers Software and
Services India Pvt. Ltd.
10 Daya Dimensi Global
09 IRB Brasil RE
05 Sun Communities, Inc.
13 truesign
14 San Francisco 49ers
08 SAP SE
11 SHORE Solutions Inc.
Entertainment

Sun Communities: Collaborating to Share Solutions,
Build Teams, and Celebrate Success with SAP® Jam™
Company
Sun Communities, Inc.
Headquarters
Southfield, Michigan
Industry
Banking – real estate
investment trust
Products and Services
Manufactured housing
communities and RV resorts
Employees
2,600
Web Sites
www.suncommunities.com
Objectives
 Deploy a collaboration platform to facilitate business processes
 Perpetuate a distinctive culture across existing and newly acquired properties
 Improve employee satisfaction by offering tools that boost engagement
Why SAP® SuccessFactors® solutions
 Cloud-based human capital management (HCM) solutions that integrate new
lines of business easily and establishes a single platform company-wide
 Continuous solution updates providing a steady stream of new functions
 Feature-rich, responsive mobile solution with an intuitive user interface
Resolution
 Deployed the SAP® Jam™ social software platform to complement the cloud-
based SAP SuccessFactors® HCM Suite
 Collaborated with the learning and development team, which accelerated
assimilation of new hires and fostered mentoring as part of an overall
employee success strategy
Benefits
 Stronger knowledge base through informal employee-produced learning
videos uploaded to SAP Jam
 Positive impact on company culture as a result of greater collaboration and
teamwork
 Faster problem resolution thanks to two-way communication between
management and frontline staff
“Numbers are obviously how we’re measured, but without the right people communicating
well, nothing happens. Community is really communication, and that’s where SAP Jam is
so valuable. It helps us create a tremendous employee experience.”
John McLaren, President and Chief Operating Officer, Sun Communities, Inc.
Better
Team member engagement
Improved
Sharing of best practices and
vendor referrals
More
Effective communication of
success experiences through
photo sharing
Higher
Social collaboration
Stronger
Sense of community
42176 (15/12) This content is approved by the customer and may not be altered under any circumstances.
Entertainment

Sun Communities: Collaborating to Share Solutions,
Build Teams, and Celebrate Success with SAP® Jam™
Entertainment

Creative Probers: Establishing a Culture of Sharing
and Learning with SAP® SuccessFactors® Solutions
Company
Creative Probers Software
and Services India Pvt. Ltd.*
Headquarters
Bangalore, India
Industry
High tech
Systems integration
and consulting
Employees
55
Revenue
Rs 50 million
(US$763,000)
Web Site
www.creativeprobers.com
Objectives
 Improve time and effort management
 Support organizational growth
 Increase process dependence
 Create a terrific onboarding experience
Solutions with all of the functional features the company required
Resolution
 Implemented the SAP® SuccessFactors® Performance & Goals solution,
resulting in a more aligned and efficient workforce
 Deployed the SAP SuccessFactors Employee Central solution, reducing the
time and effort required to effectively capture the employee lifecycle
 Developed monthly reviews to provide feedback and course correction,
maintaining clarity throughout the year
 Deployed the SAP Jam™ social software platform, creating a centralized
document repository and implementing tracking and closing of assigned tasks
to individuals or groups
 Maintained, tracked, and closed public help desks through SAP Jam
Future plans
 Roll out the SAP SuccessFactors Onboarding solution
 Conduct the performance review and feedback cycle with the help of
SAP SuccessFactors solutions
 Use SAP Jam to create Outliers, a private group for the company's
customers to collaborate with each other
"SAP SuccessFactors solutions helped us use cloud-based human capital
management solutions to engage with our employees and customers. They
also provided us with all of the agility needed for our business execution.”
Raj Nandyala, Director Cloud Services, Creative Probers Software and Services India Pvt. Ltd.
70%
Certification coverage
OnTarget
Half-year sales revenue
100%
Adoption of SAP Jam
100%
Adoption of
SAP SuccessFactors
Employee Central
*At the time of approval, Creative Probers
Software and Services India Pvt. Ltd. was
in the process of being acquired by InFact
Group.
Entertainment

SAP Runs SAP: Improving Training and Developing
Talent with SAP® SuccessFactors® Learning
Company
SAP SE
Headquarters
Walldorf, Germany
Industry
High tech
Enterprise software
Employees
74,400
Revenue
€17.56 billion
Web Site
go.sap.com
Objectives
 Foster a strong learning culture and a continuous learning environment
 Develop and retain highly skilled talent
 Drive measurable business outcomes through greater employee
engagement
 Enable SAP to continue to help its customers Run Simple
Resolution
 Deployed the SAP® SuccessFactors® Learning solution as part of an
end-to-end solution that includes the SAP Jam™ social software platform
 Established content lifecycle standards to ensure timely, high-quality
content is available
 Established a governance framework to empower 400 system
administrators to harness the flexibility of a cloud-based solution
Benefits
 Streamlined system administration, making updates easy and fast
 Innovative cloud infrastructure that offers employees mobile access to
learning
 Consistent company-wide user experience on a single learning system
Future Plans
 Enhance learning culture to maximize generational intelligence, gender
intelligence, and all types of employee abilities
“We implemented SAP SuccessFactors Learning to make learning
easier. New courses are instantly available, allowing teams to react
to market changes. It is reshaping our learning culture.”
Katica Roy, Vice President of Learner Experience and Impact, SAP SE
74,400
Employees with access
to personalized content
€40–€50
Impact on operating profit with a
1% change in employee retention
65
Learning teams utilizing a single,
flexible learning management
system
90%
Reduction in employee-facing
content
€35–€45 million
Operating profit change with a
1% increase in engagement
68%
Of administrators find it easy to
create curriculums
Entertainment

IRB Brasil RE: Adopting the Cloud with SAP®
SuccessFactors® Solutions and SAP MaxAttention™
Company
IRB Brasil RE
Headquarters
Rio de Janeiro, Brazil
Industry
Insurance
Reinsurance products
Employees
370
Web Site
www.irbbrasilre.com
Partner
EPI-USE Systems
Limited
www.epiuse.com.br
Objectives
 Strengthen and reinforce Brazilian companies wherever they do business
 Manage international business growth and significant diversification of the
business portfolio
 Maintain an overview of business risk despite an increase in geographic breadth
 SAP® solutions, which make up 99% of applications running IRB Brasil RE’s
business
 The SAP SuccessFactors® HCM Suite for cloud-based support of human capital
management (HCM) processes
 Excellent understanding of IRB Brasil RE’s needs acquired through workshops
held by SAP MaxAttention™ services
Resolution
 Gained a corporate social network with the SAP Jam™ social software platform
 Implemented modules in continual quick-win increments throughout the project
phases
 Consistently employed up-to-date, top-quality tools and processes
 Gained access to ready-to-run mobile apps
 Used existing SAP Process Integration technology to integrate cloud-based and
on-premise software
Benefits
 Increased collaboration among employees through a safe corporate mobile tool
 Reduced maintenance and development efforts with a cloud-based solution
Simpler
Access to employee
information through
desktop and mobile apps
Better
Performance and goals
management with top-
quality tools and
processes
Clearer
View of business structure,
performance metrics, and
employee goals and
achievements
"SAP MaxAttention was a key success factor for our project. Their ability to address the
issues and incidents we faced in the last project weeks by reaching the right people to
solve them certainly helped us to go live with no postponements or critical open items.”
Alexander Inacio, Manager of SAP SuccessFactors Implementation Project, IRB Brasil RE
Entertainment

Company
Daya Dimensi Global (DDG)
Headquarters
Singapore
Industry
Professional services
Solution and Services
Performance and talent
management systems and
consulting
Employees
70
Web Site
www.ddg.biz
Objectives
 Implement a single HR system across Asia-Pacific operations to address
the full range of HR and talent management requirements
 Minimize infrastructure and management costs through a native cloud
solution
Desire to establish expertise as a partner for SAP® SuccessFactors® solutions
by deploying them internally
Resolution
 Deployed the SAP SuccessFactors Talent Management Suite bundle as the
single source of record for HR information
 Deployed the SAP SuccessFactors Employee Central solution
 Enabled social collaboration using the SAP Jam™ social software platform in
Australia, Singapore, Indonesia, Malaysia, and India to keep consultants
ahead of the curve and in the know
 Provided numerous self-service HR capabilities to empower personnel and
drive accountability
 Completed the implementation with an exclusively in-house team and went
live in nine months
Future plans
Deploy the SAP SuccessFactors Onboarding solution
30%
Faster hiring process for
critical positions
Minimal
IT infrastructure investment
using cloud-based solutions
Real-time
Access to information,
resources, and tools 24x7
for a highly mobile team of
consultants working across
many countries
Faster
Employee training, thanks
to consistent processes
across the region
“Speed, mobility, and knowledge sharing are critical to our HR strategy and
for our clients. Unlike previous systems, SAP SuccessFactors solutions are
easy to implement and easy for users to embrace. They have quickly become
a central pillar in our approach to personnel management.”
Peter Goldrick, Managing Director, Daya Dimensi Global
DDG: Filling Critical Positions 30% More
Quickly with SAP® SuccessFactors® Solutions
Entertainment

Company
SHORE Solutions Inc.
Headquarters
Manila, Philippines
Industry
Business process outsourcing
Employees
2,000
Web Site
http://shoreoutsourcing.com
Objectives
 Hire, train, and reassign multiskilled employees quickly and efficiently
 Keep employees engaged and connected for greater productivity and
less turnover
Deployed SAP® SuccessFactors® solutions, including the SAP SuccessFactors
Recruiting, SAP SuccessFactors Employee Central, SAP SuccessFactors
Learning, SAP SuccessFactors Performance & Goals, SAP SuccessFactors
Succession & Development, and SAP SuccessFactors Workforce Analytics
solutions, and the SAP Jam™ social software platform
Benefits
 Marketing and training to quickly attract and onboard employees
 One system of record to standardize processes and minimize redundancy
 Greater engagement and cross-location collaboration with mobile and
social capabilities
 Real-time analytics to show productivity and profitability per employee
 Cost-effective, scalable, cloud-based solution requiring no in-house
IT support
“We’re in the people business. SAP SuccessFactors solutions help us
increase the number of people we have generating revenue, accelerate
our time to productivity for new hires, and measure the incremental
profitability created by each additional employee.”
Darcy Lalonde, CEO, SHORE Solutions Inc.
Up to 100
Employees onboarded
per week
2 weeks
To train new employees and
start generating revenue
30%
Increase in response to
employee-engagement
campaigns
SHORE: Accelerating Onboarding and Driving
Profitability with SAP® SuccessFactors® Solutions
Entertainment

SHORE: Accelerating Onboarding and Driving
Profitability with SAP® SuccessFactors® Solutions
Entertainment

Company
truesign
Headquarters
São Paulo, Brazil
Industry
Solution that enables
documents to be signed
digitally
Employees
15
Web Site
www.truesign.com.br
Partner
Intelligenza
www.intelligenzait.com
Objectives
 Improve employee skills and productivity
 Manage, engage, and nurture talent to develop the workforce and understand
customer feedback
 Deploy an online collaboration tool to solve problems more efficiently when at the
customer site
Why SAP® SuccessFactors® solutions and Intelligenza
 Best HR solutions on the market to meet truesign’s needs
 HR and IT expertise to deploy and optimize the solutions at a small company like
truesign, allowing it to realize full investment value
Resolution
Deployed the employee profile from SAP® SuccessFactors® solutions, the SAP
SuccessFactors Performance & Goals and SAP SuccessFactors Compensation
solutions, and the SAP Jam™ social software platform
Benefits
 Higher productivity through greater employee engagement with individual and
corporate goals
 Autonomy of managers to distribute salary adjustments based on merit
 Better understanding of the workforce and where to invest in training and
development
 Employees now able to create groups, share documents, collaborate on
discussions, and reduce response time for project and service-desk problems
related to their customers
 Employees informed about company events, news, investments, and other initiatives
2 weeks
To deploy, accelerating the
process, removing complexity,
and delivering value
70%
Reduction in effort required
to execute performance
evaluations
3x
Faster goal definition and
alignment execution
50%
Less time for employees to
solve technical problems
through better collaboration
15%
Increase in productivity on
services delivery
8%
Increase in customer
satisfaction“SAP SuccessFactors solutions were the best tool on the market to meet
our needs. And SAP partner Intelligenza had the expertise to serve a small
business like truesign.”
Ricardo Silva, Founder, truesign
truesign: Inspiring Employee Engagement and Increasing
Productivity with SAP® SuccessFactors® Solutions
Entertainment

Company
San Francisco 49ers
Headquarters
Santa Clara, California
Industry
Sports and entertainment
Professional football
Employees
>1,200
Web Site
www.49ers.com
Objectives
 Be the best in the National Football League, both on and off the field
 Grow the organization from 125 employees to more than 1,200 in one off-season
 Make everyone's jobs easier to drive a more efficient work environment
 Help each and every employee grow and succeed
 Cloud-based solutions that can be quickly deployed and integrated with
existing SAP® software
 Mobile functionality for on-the-go data access and process workflows
 World-class HR technology and expertise that help streamline operations
and reduce costs
Resolution
 Partnered with SAP to address challenges using the best in technology
 Deployed the SAP SuccessFactors® Recruiting, SAP SuccessFactors
Employee Central, and SAP SuccessFactors Performance & Goals solutions
 Used the SAP Jam™ social software platform to streamline employee
notifications and game-day communications and operations
 Initiated plans to deploy the SAP SuccessFactors Learning solution to speed
up the creation of and access to training materials for faster onboarding
Benefits
 Self-service access to applicant information for managers, speeding up
the hiring process and freeing up HR staff for more-strategic tasks
 Transparent communication between managers and employees
 Comprehensive evaluation tools that support individual development
 Fast access to complete and accurate employee and budget data
“SAP SuccessFactors solutions, top to bottom, were just what we needed
for recruiting and onboarding new employees, helping them through their
entire employee lifecycle, and providing ways to make their jobs easier.”
Sean Kundu, Vice President of New Ventures, San Francisco 49ers
Nearly 10x
Employee growth over a single
off-season
3 months
To deploy three SAP
SuccessFactors solutions
Simpler
HR operations with self-service,
paperless functionality for
managers and employees
Holistic
View of employee data for every
department for more-informed
business decisions
Engaged
Workforce that can better support
business strategy
and success
San Francisco 49ers: Empowering Employees Across
the Franchise with SAP® SuccessFactors® Solutions
Entertainment

San Francisco 49ers: Empowering Employees Across
the Franchise with SAP® SuccessFactors® Solutions
Entertainment

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SAP Jam Social Software Drives Collaboration

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