1. Carl Harvey
5515 West Market Street, Greensboro, NC 27409
(336) 558-1169
carl.harvey85@hotmail.com
Objective: Helpdesk analyst with previous experience looking to reinvigorate and get back onto a
meaningful career path.
SUMMARY OF QUALIFICATIONS
 Held a Top Secret Government security clearance with CI polygraph.
 Awarded the Naval Good Conduct Award for superior performance during the last 4 years of
naval service.
 Demonstrated the ability to adapt in a fast paced work environment that constantly evolved on a
sometimes daily or weekly basis.
 Worked with windows 2000, NT, and above operating systems and office tools.
 Possess beginner to intermediate knowledge of commands in UNIX/LINUX.
PROFESSIONAL EXPERIENCE
Uber Driver (June 2015 – Present) Greensboro, NC
 Providing ridesharing service for the UberXplatform. This encompasses providing top notch
customer service, developing good knowledge of the prospective city being driven in and
providing excellent recommendations.
 Interact with and safely transport rider from pickup to destination. Primary skillset developed
helps the driver develop good query skills to comb through different information systems and
streams to consistently be in the prime areas for driving.
 Adapted to and provided proficient and timely routes when GPS routed incorrectly or rider was
unsure of route.
Time Warner Cable Broadband Technician (February 2014 – May 2015) Greensboro, NC
 Worked on a daily basis with RG6, RG11, mainline, feeder,and trunk co-axial cable. Performed
over 14,000+ fitting compressions. Knowledgeable on UTP,and CAT 5, 6 transmission and
termination configurations.
 Information systems that I interacted with on a daily basis included work order creation
programs. These programs allowed remote query into the customer premise equipment.

2.  Developed highly effective troubleshooting skills that helped diagnose and cancelover the phone
on average 3 service calls a day. This freed me up to take on more service calls which helped
increase customer satisfaction with the company and increase overall productivity.
 Installed wired and wireless gateways. Setup static and dynamic IP’s for customers. Measured
and instructed the customer on the best possible ways to mitigate wireless network interference.
These efforts lead to better rapport with customers in most instances. This helped make the
difference in customers continuing to do business with the company.
Southeastern Cable Technician (December 2012 – December 2013) Chadbourn, NC
 Filed timely and accurate field reports and recommended maintenance to security lock boxes and
degraded lines.
 Performed installations, upgrades, and disconnects before Time Warner gave disconnects strictly
to disconnect crews.
 Knowledgeable on the operating frequencies for Broadcast,Essentials, Broadcast+ Basic in the
Raleigh, Wilmington, and Greensboro markets.
Smithfield Foods Production Worker (February 2012 – August 2012) Tar Heel, NC
 Processed different cuts of pork from sanitization, wrapping, and boxing all the way down to
shipping. Handled around 1000-2000 pounds of product daily without fail or need for re-
inspection or further processing.
 Consistently shown the adaptability to quickly learn and conform to operating standards in
regards to selection, processing, and shipping of the product.
Infocision Sales Representative (August 2011- December 2011) Huntington, WV
 Evaluated multiple telemarketing programs for Verizon Wireless contributing to the reported $9
million dollar annual earnings reported.
 Roles included different campaigns of phone sales, and customer upsells. Made on average 70 to
80 contacts in 8 to 10 hour shift. This was above average and helped generate higher than
expected revenue.
 Worked with and made numerous suggestions to co-workers,supervisors, and managers that
helped develop profitable telecommunication programs.

3. Eagle Environmental, Inc., Security Escort, (October 2010 – June 2011) Fort Meade, MD
 Main duties encompass providing physical presence in observance of un-cleared personnel
through secure spaces to perform needed maintenance. Stood watch for a total of 1,920 hours
during my 8 months of employment.
 Function as a liaison between said contractors and there assigned workspaces.
 Ensured that un-cleared personnel did not in any way tamper with or gain access to pertinent
clearance related material or areas.
Tech Message Operator U.S. Navy (August 2007 – August 2009) Fort Meade, MD
 Coordinated with and provided daily interaction and relations on our only link to an international
foreign partner. Forwarded sensitive files to the respective and appropriate handlers.
 Collected needed files by adding and deleting files on the network server and backing up files to
guarantee their safety in the event of problems with the network.
 Handled and updated calendar appointments with various subject matter experts via phone, and
email. Contacted both sides to ensure that meetings were or weren’t taking place and updated
accordingly.
 Worked daily with a UNIXbased system in the storage, moving, and deletion of various files on
a multi-million dollar information system. Processed over 2,000+ files daily.
 Strong interpersonal skills allowing for smooth transitions and good work center production.
Sound technical writer that can clearly and concisely write instructions for end users.
 Reported and tracked trouble ticket creation, escalation, and resolution. Wrote detailed
instructions and catalogued trouble tickets to prevent the issues from reoccurring.
 Worked a 4 days on 3 days off, 3 days on 4 days off 12 to 14 hour shift.
U.S. Navy Plane Captain/Corrosion Tech (August 2004 – August 2007) Virginia Beach, VA
 Primary role included performing inspections of and guiding F/A18 Superhornets jets to the
runway and launching them out for flight.
 Inspected planes daily for chipped and damaged paint.
 Knowledgeable in all types of materials, such as epoxy, acrylic, lacquer, and enamel.
 Sanded, cleaned, and painted areas that could have become problematic to prevent corrosion and
ultimately flight failure.
EDUCATION
 AXIA University of Phoenix: 35 Semester credits in Information Technology/ Networking,
Phoenix, AZ GPA (2.8/4.0)
 U.S. Navy Signals Analysis School: Proficient in the radio wave propagation
 Currently pursuing CCNA