SOCIAL CARE RESOURCING
Ensuring Services are Cost Effective
Local Authorities are under pressure to reduce
expenditure on, and the cost of, adult social care. At
the same time service users and their carers expect
high quality services.
Councils are in an unenviable position. On the one
hand, demand for adult social care is rising fast, and
on the other, council budgets have never been under
so much pressure.
The Government’s Personalisation Initiative is also
driving forward, introducing self directed support for
customers, with the expectation that all customers
will have been moved onto personal budgets by the
end of March 2013.
Customer Reviews
This is the optimum time to marry the requirements
of the Personalisation agenda with efficiency savings.
Capita, in collaboration with Nottinghamshire
County Council, has developed a unique concept for
executing comprehensive, effective and cost-
efficient customer reviews and at the same time
review peoples eligibility for services and move
people onto a personal budget. Simultaneously
increasing their standards of service.
Capita has provided Nottinghamshire County
Council with individually selected, highly skilled
reviewing officers working in mobile teams to carry
out one-off, holistic, person-centred customer
reviews.
Reviewing Officer Service
Capita SocialCare, part ofCapita plc, has more than twenty years of experience in
helping Local Authorities evolve with innovative, proven staffing solutions. We
provide the core staff you need to reduce costs, improve operational efficiency and,
ultimately, to do more with less.

SOCIAL CARE RESOURCING
Experienced Staff
Staff are trained in completing Community Care
Assessments and Fair Access to Care. As part of this service
users are offered the opportunity to move onto a direct
payment in line with Think Local Act Personal.
25% of eligible people in Nottinghamshire are now in
receipt of a direct payment. Capita’s Reviewing Officers
have focused on a clear remit, helping customers to
understand the transformation in their social care support
and exploring more cost effective and tailored options for
its delivery.
For service users who no longer qualify for funded support,
reviewing staff have provided the necessary reassurance
and signposted them to appropriate community
alternatives.
Every reviewing officer is fully screened, referenced and
trained to meet the specific demands of implementing
personal budgets and maximising efficiencies.
They have worked with minimal supervision, self managing
their reviewing appointments to meet the challenges of
Nottinghamshire’s isolated rural localities and working
flexibly to suit customer and carer availability.
The staff are fully mobilised utilising IT so do not require
additional office accommodation. They have engaged in
regular discussion forums to feedback process issues and
present ideas for more effective ways of working.
They have successfully taken the council’s customers
through self directed support assessments and support
planning, diffusing the fear and managing the anxiety that
change invariably brings, and delivering on target personal
budgets and exceeding target savings with minimum
disruption.
Personal budgetsgive choice
and controlto individualsand
their carers.We have made
personal budgetsthe normand
are increasingthe numbersof
people havingadirect
payment.Capita have helped us
achievethisvision.
Paul McKay, Service Director,
Nottinghamshire County Council
Winners of Capita Social Care and
Housing National
Partnership Award 2011 - 2012
Efficiency Savings
Capita has supported Nottinghamshire County Council in
reviewing over 3,000 customers, moving them onto
personal budgets and delivering £4 million in efficiency
savings in a period of nine months. The team are on course
to meet £4.5 million savings and 100% of eligible people in
Nottinghamshire now have a personal budget. 30%
of these people have their personal budget through
a direct payment.
In collaboration with Nottinghamshire County Council,
Capita can offer you this experience and expertise in
providing specialist staff capability for your reviewing and
efficiency programmes.
Having also facilitated Nottinghamshire’s range of
occupational therapy reviews, we have demonstrated our
ability to diversify and tailor our provision to meet ongoing
reviewing requirements.
We will work closely with you to develop bespoke, start-
to-finish solutions that deliver measurable savings and,
during a time of increasingly constrained resources, leave
your staff free to focus on their core, day-to-day activities
supporting your customers.
The Future
Over the next six months Nottinghamshire County Council
in partnership with Capita will be moving people currently
living in a care home onto a personal budget.
This will realise the Governments target of having all
council funded users of ongoing care and support on a
personal budget by April 2013.
As part of this staff can be trained on your current IT
system or use the assessment process adopted by
Nottinghamshire County Council.
For further information please contact:
Gurdeep Dosanjh
National Business Manager
07876 020450
Gurdeep.Dosanjh@capita.co.uk
6th Floor, Grosvenor House
14 Bennetts Hill
Birmingham
B2 5RS
www.capitasocialcare.co.uk