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The	
  Lean	
  Startup
Innovating	
  Smarter	
  Successfully
Main	
  messages
You	
  have	
  a	
  great	
  idea! But	
  how	
  to	
  convince	
  other	
  people?
You	
  do	
  not	
  get	
  it	
  right	
  9irst	
  time. Sorry	
  about	
  that!
Test.	
  Learn.	
  Test.	
  Learn. That’s	
  it!
Startups	
  need	
  a	
  VISION
What	
  do	
  you	
  want	
  to	
  achieve?
This	
  grand	
  vision	
  depicts	
  customers	
  using	
  your	
  offering	
  to	
  their	
  great	
  pleasure	
  and	
  
pro=it.
It	
  also	
  depicts	
  you	
  in	
  the	
  position	
  of	
  arriving	
  at	
  your	
  desired	
  position.	
  
accelerate-steer-VISION
*
*break	
  your	
  vision	
  down	
  into	
  components.
Grand	
  Vision
What	
  are	
  you	
  
deeply	
  passionate	
  
about?
What	
  can	
  you	
  be	
  
the	
  best	
  in	
  the	
  
world	
  at?
What	
  drives	
  your	
  
economic	
  engine?
Free	
  after	
  Jim	
  Collins’	
  ‘Hedgehog	
  Principle,”	
  in	
  “Good	
  to	
  Great”	
  
BHAG
Big
Hairy
Audaciaous
Goal
“I think it is often easier
to make progress on mega-
ambitious dreams.
I know that sounds completely nuts.
But, since no one else is crazy
enough to do it,
you have little competition.”
Larry Page
Your	
  Company	
  and	
  You!
An	
  Amazing	
  Story!
An	
  Amazing	
  Picture!
WOW...
Customers,	
  employees,	
  members	
  and	
  
all	
  other	
  stakeholders	
  are	
  very	
  
positive	
  about	
  the	
  company.	
  
All	
  are	
  very	
  happy	
  with	
  what	
  the	
  
company	
  has	
  established.
	
  
All	
  you	
  have	
  to	
  do	
  is	
  write	
  that	
  
article!	
  
In	
  the	
  article,	
  you	
  write
•what	
  has	
  been	
  accomplished
•how	
  it	
  has	
  been	
  accomplished
•with	
  whom
•which	
  strategic	
  choices	
  have	
  been	
  
made
•investments	
  and	
  returns
•your	
  personal	
  role	
  in	
  all	
  this!
Choose	
  a	
  medium	
  and	
  
a	
  title
Titles	
  are	
  important.	
  They	
  carry	
  the	
  main	
  message.	
  Make	
  sure	
  it	
  is	
  
there.
Think	
  BIG.	
  Think	
  DIFFERENT.	
  Go	
  WILD.	
  Have	
  FUN.	
  
Develop	
  a	
  couple	
  of	
  strong	
  one-­‐liners.	
  Create	
  an	
  elevator	
  pitch.	
  “Beat	
  
the	
  devil’s	
  advocate”
Sometime	
  in	
  2018.	
  Or	
  earlier.	
  Or	
  later.
Five	
  years	
  from	
  now,	
  an	
  incredibly	
  positive	
  
article	
  appears	
  on	
  your	
  new	
  product	
  or	
  
service.	
  Imagine	
  that	
  a	
  journalist	
  
interviews	
  you	
  on	
  the	
  success	
  of	
  the	
  
company.
8
Figure 2.1
Defining the Business
Question	
  1:	
  
Who	
  do	
  we	
  serve?	
  
Answer:	
  
De=ine	
  customer	
  segments
Question	
  2:
What	
  do	
  we	
  offer?
Answer:	
  
De=ine	
  customer	
  value	
  proposition
Question	
  3:	
  
How	
  do	
  we	
  do	
  that?	
  
Answer:	
  
De=ine	
  resource	
  con=iguration
What	
  Business	
  Are	
  We	
  In?
how-what-WHO
De9ining	
  your	
  business	
  |	
  The	
  value	
  hypothesis
Functional Symbolic
Experience
Undesired
situation
Problem!
how-what-WHO
De9ining	
  your	
  business	
  |	
  The	
  value	
  hypothesis
Functional Symbolic
Experience
Undesired
situation
Desired
situationDoes	
  the	
  offering	
  
deliver	
  value	
  to	
  
the	
  customer?
how-what-WHO
De9ining	
  your	
  business	
  |	
  The	
  value	
  hypothesis
Functional Symbolic
Experience
Undesired
situation
Desired
situationDoes	
  the	
  offering	
  
deliver	
  value	
  to	
  
the	
  customer?
Is	
  there	
  a	
  clearly	
  
deXined	
  segment?
Is	
  there	
  a	
  clearly	
  
deXined	
  value	
  
proposition?
how-what-WHO
De9ining	
  your	
  business	
  |	
  The	
  value	
  hypothesis
Functional Symbolic
Experience
Undesired
situation
Desired
situationDoes	
  the	
  offering	
  
deliver	
  value	
  to	
  
the	
  customer?
Is	
  there	
  a	
  clearly	
  
deXined	
  segment?
Is	
  there	
  a	
  clearly	
  
deXined	
  value	
  
proposition?
}
Hypotheses	
  to	
  
test!
}
Under	
  which	
  circumstances	
  does	
  which	
  customer	
  experience	
  a	
  
need?
how-what-WHO
De9ining	
  your	
  business	
  |	
  The	
  value	
  hypothesis
Functional Symbolic
Experience
Undesired
situation
Desired
situation
Is	
  there	
  a	
  clearly	
  
deXined	
  segment?
For	
  whom	
  is	
  this	
  
gap	
  a	
  signiFicant	
  
issue?
Who	
  lies	
  awake	
  
from	
  all	
  this?
Under	
  which	
  circumstances	
  does	
  which	
  customer	
  experience	
  a	
  
need?
De9ining	
  your	
  business	
  |	
  The	
  value	
  hypothesis
Functional Symbolic
Experience
Undesired
situation
Desired
situation
Is	
  there	
  a	
  clearly	
  
deXined	
  segment?
For	
  whom	
  is	
  this	
  
gap	
  a	
  signiFicant	
  
issue?
Who	
  lies	
  awake	
  
from	
  all	
  this?
What	
  is	
  the	
  
management	
  
problem?
What	
  are	
  the	
  facts	
  
that	
  support	
  your	
  
point	
  of	
  view?
What	
  kind	
  of	
  facts	
  
do	
  you	
  need?
how-WHAT-who
De9ining	
  your	
  business	
  |	
  The	
  value	
  hypothesis
Functional Symbolic
Experience
Undesired
situation
Desired
situation
Is	
  there	
  a	
  clearly	
  
deXined	
  segment?
How	
  do	
  you	
  move	
  
the	
  customer	
  
along	
  this	
  path?
Technology	
  /	
  
Business	
  Model
What	
  is	
  the	
  
management	
  
problem?
“Product	
  does	
  not	
  
sell.”
“Customers	
  are	
  
not	
  convinced.”
HOW-what-who
“Customers	
  do	
  
not	
  know	
  it	
  
exists.”
Presenting)your)ideas)|)The$value$hypothesis
PITCH
Presenting	
  your	
  ideas	
  |	
  Re=ine.	
  Re=ine.	
  Re=ine.
PITCH
In	
  pitching	
  your	
  idea,	
  you	
  follow	
  the	
  main	
  rules	
  of	
  marketing:	
  Make	
  
someone	
  ‘buy’	
  into	
  your	
  idea.	
  The	
  full	
  idea,	
  that	
  is.	
  
Here’s	
  an	
  interesting	
  idea.
“We	
  should	
  build	
  cars	
  that	
  go	
  1,000	
  
kilometers	
  an	
  hour,	
  get	
  100	
  kilometers	
  
on	
  a	
  liter	
  that	
  easily	
  fold	
  in	
  your	
  back	
  
pocket.”
This	
  ‘pitch’	
  lacks	
  something.
“Build	
  a	
  breakthrough	
  automobile.”Abstract	
  idea
A	
  plan
“The	
  trans-­‐warp	
  drive	
  I’ve	
  already	
  
designed	
  improves	
  gasoline	
  efXiciency	
  
tenfold.”
Presenting	
  your	
  ideas	
  |	
  Re=ine.	
  Re=ine.	
  Re=ine.
PITCH•1
Do	
  not	
  waste	
  people’s	
  times.	
  Test	
  and	
  learn.
Whose	
  problem	
  does	
  it	
  solve?
Challenges	
  and	
  solutions.
Whose	
  problem	
  is	
  this?
Proof	
  of	
  concept.
Why	
  you?
Why	
  support	
  you?
}Hypotheses	
  to	
  
test!
Presenting)your)ideas)|)Shape&your&pitch.
PITCH•2
Big)ideas)need)big)changes.)And)big)budgets.)And)big)people)to)
convince.)
What)is)the)pitch)companies)and)people)are)used)to?
Presenting)your)ideas)|)Follow%the%power.
PITCH•3
If)you)‘pitch’)an)idea,)you)need)someone)to)‘catch’)it.
Who)has)the)power)to)‘promote’)your)idea? Use)the)‘wide)lens’)approach.)De@ine)and)
describe)the)business)ecoBsystem)you)
(will))@ind)yourself)in.
“You)can’t)make)it)on)your)own…”)BB)U2
Presenting)your)ideas)|)THEIR&perspective.
PITCH•4
When)trying)to)convince)someone,)be)sure)you)know)what)their)
needs)and)stakes)are.)
You)may)need)a);irst)catcher,)then)a)second.)
The);irst)one)may)be)the)janitor)of)the)
company@@but)if)he)secretly)smokes)
cigarettes)with)the)CEO,)he)may)be)a)
good)hunting)ground.
Presenting	
  your	
  ideas	
  |	
  Make	
  three	
  pitches.
PITCH•5
Different	
  occasions	
  require	
  different	
  messages.	
  Communications	
  101.
You	
  can	
  base	
  these	
  pitches	
  on	
  your	
  Grand	
  Vision.
If	
  you	
  can’t	
  explain	
  your	
  idea,	
  how	
  can	
  someone	
  else	
  by	
  into	
  it?
Discovering	
  DNA “I’m	
  working	
  to	
  explain	
  how	
  human	
  
cells	
  reproduce.”
Inventing	
  light	
  bulbs. “I’m	
  making	
  light	
  from	
  electricity.”
Insert	
  your	
  idea	
  here.	
   Insert	
  your	
  5-­‐second	
  pitch	
  here.
5	
  second	
  pitch 30	
  second	
  pitch 5	
  minute	
  pitch
Presenting	
  your	
  ideas	
  |	
  Deliver	
  and	
  perform.
PITCH•6
The	
  voice(s)	
  in	
  your	
  head	
  will	
  convince	
  you	
  that	
  you	
  have	
  the	
  right	
  
idea.	
  Genchi	
  gembutsu,	
  that’s	
  the	
  ticket!
It’s	
  more	
  dif=icult	
  when	
  there’s	
  more	
  than	
  one	
  voice	
  in	
  your	
  head...
Excellent	
  communicator
Find	
  interesting	
  and	
  useful	
  ideas
Convert	
  an	
  idea	
  into	
  a	
  realistic	
  plan
Presenting)your)ideas)|)Deliver'and'perform.
PITCH•7
So)you’re)not)all)three.)Then)practice.
Prepare'for'a'positive'response.
“That’s)interesting.)What)do)you)want)
from)me?”
Money.)Time.)Access.)Commitment.
Presenting)your)ideas)|)Learn&from&failure.
PITCH•8
Ok.)Most)pitches)fail.)But)again,)lean)innovation)helps.)
Analyze&what&went&wrong&and&why.&Don’t&blame&the&others.&
Different)people)to)pitch)to.
Different)pitch.
Break)it)into)smaller)components.
Useful	
  instruments.
• The	
  four	
  actions	
  framework
• The	
  product	
  innovation	
  charter
Nintendo	
  Wii
FOCUS
Compe&&ve	
  Advantage	
  :
Be1er	
  or	
  Different
Source : Kim & Mauborgne
Compe&&ve	
  Advantage	
  :
Be1er	
  or	
  Different
Raise
What	
  factors	
  should	
  be
raised	
  well	
  beyond	
  the	
  
industry	
  standard?
Source : Kim & Mauborgne
Compe&&ve	
  Advantage	
  :
Be1er	
  or	
  Different
Raise
What	
  factors	
  should	
  be
raised	
  well	
  beyond	
  the	
  
industry	
  standard?
Reduce
What	
  factors	
  should	
  be
reduced	
  well	
  below	
  the
industry	
  standard?
Source : Kim & Mauborgne
Compe&&ve	
  Advantage	
  :
Be1er	
  or	
  Different
Raise
What	
  factors	
  should	
  be
raised	
  well	
  beyond	
  the	
  
industry	
  standard?
Reduce
What	
  factors	
  should	
  be
reduced	
  well	
  below	
  the
industry	
  standard?
Eliminate
what	
  factors	
  should	
  be
eliminated	
  that	
  the
industry	
  has	
  taken
for	
  granted?
Source : Kim & Mauborgne
Compe&&ve	
  Advantage	
  :
Be1er	
  or	
  Different
Raise
What	
  factors	
  should	
  be
raised	
  well	
  beyond	
  the	
  
industry	
  standard?
Reduce
What	
  factors	
  should	
  be
reduced	
  well	
  below	
  the
industry	
  standard?
Eliminate
what	
  factors	
  should	
  be
eliminated	
  that	
  the
industry	
  has	
  taken
for	
  granted?
Create
What	
  factors	
  should	
  be
created	
  that	
  the	
  industry
has	
  never	
  offered?
Source : Kim & Mauborgne
Wii
1. Eliminate:
Movie playing.
2. Reduce:
Graphics and physics.
4. Create:
Wiimote.
3. Raise:
Fun.
Wii
Strategy Canvas.
• Describe your current canvas as compared to:
• Competition
• Desired performance, company view
• Desired performance, customer view
• Be ruthlessly honest
The Strategy Canvas
Low
High
KE
Key Elements
LevelofOffering
KE KE KE KE KE KE KE KE
41
The	
  Contents	
  of	
  a	
  Product	
  Innova8on	
  Charter
Figure 3.4
42
PIC	
  Special	
  Guidelines
• Degree	
  of	
  Innova8veness
– First-­‐to-­‐market
– Adap8ve	
  product
– Imita8on	
  (emula8on)
• Timing
– First
– Quick	
  second
– Slow
– Late
• Miscellaneous
– Avoidance	
  of	
  compe88on	
  with	
  certain	
  firms
– Recogni8on	
  of	
  weaknesses
– Patentability
– Product	
  Integrity
If	
  you	
  cannot	
  fail,	
  you	
  cannot	
  learn
About	
  your	
  idea:
Do	
  customers	
  recognize	
  the	
  problem	
  you	
  are	
  trying	
  to	
  solve?
If	
  there	
  was	
  a	
  solution,	
  would	
  they	
  buy	
  it?
Would	
  they	
  buy	
  it	
  from	
  you?
Can	
  you	
  build	
  a	
  solution	
  for	
  that	
  problem?
“Success	
  is	
  not	
  
delivering	
  a	
  feature;	
  
success	
  is	
  learning	
  how	
  
to	
  solve	
  the	
  customer’s	
  
problem.”
“Markets	
  change	
  all	
  the	
  
time	
  and	
  our	
  job	
  is	
  to	
  
change	
  with	
  them.”
vision:experiment
steer:pivotorpersevere
Crossing	
  the	
  chasm
techies visionaries pragmatists conservatives sceptics
80%	
  Xinished	
  is	
  okay! The	
  offering	
  should	
  be	
  100%!
Selling	
  your	
  offering	
  big	
  time.	
  Time	
  to	
  test	
  another	
  hypothesis…
Build	
  -­‐	
  Measure	
  -­‐	
  Learn
Zoom	
  in
Zoom	
  out
Customer	
  segment
Customer	
  need
Platform
Business	
  architecture
Value	
  capture
Engine	
  of	
  growth
Channel
Technology

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Ias201302 webinar 1

  • 1. The  Lean  Startup Innovating  Smarter  Successfully
  • 2. Main  messages You  have  a  great  idea! But  how  to  convince  other  people? You  do  not  get  it  right  9irst  time. Sorry  about  that! Test.  Learn.  Test.  Learn. That’s  it!
  • 3. Startups  need  a  VISION What  do  you  want  to  achieve? This  grand  vision  depicts  customers  using  your  offering  to  their  great  pleasure  and   pro=it. It  also  depicts  you  in  the  position  of  arriving  at  your  desired  position.   accelerate-steer-VISION * *break  your  vision  down  into  components. Grand  Vision
  • 4.
  • 5. What  are  you   deeply  passionate   about? What  can  you  be   the  best  in  the   world  at? What  drives  your   economic  engine? Free  after  Jim  Collins’  ‘Hedgehog  Principle,”  in  “Good  to  Great”   BHAG Big Hairy Audaciaous Goal
  • 6. “I think it is often easier to make progress on mega- ambitious dreams. I know that sounds completely nuts. But, since no one else is crazy enough to do it, you have little competition.” Larry Page
  • 7. Your  Company  and  You! An  Amazing  Story! An  Amazing  Picture! WOW... Customers,  employees,  members  and   all  other  stakeholders  are  very   positive  about  the  company.   All  are  very  happy  with  what  the   company  has  established.   All  you  have  to  do  is  write  that   article!   In  the  article,  you  write •what  has  been  accomplished •how  it  has  been  accomplished •with  whom •which  strategic  choices  have  been   made •investments  and  returns •your  personal  role  in  all  this! Choose  a  medium  and   a  title Titles  are  important.  They  carry  the  main  message.  Make  sure  it  is   there. Think  BIG.  Think  DIFFERENT.  Go  WILD.  Have  FUN.   Develop  a  couple  of  strong  one-­‐liners.  Create  an  elevator  pitch.  “Beat   the  devil’s  advocate” Sometime  in  2018.  Or  earlier.  Or  later. Five  years  from  now,  an  incredibly  positive   article  appears  on  your  new  product  or   service.  Imagine  that  a  journalist   interviews  you  on  the  success  of  the   company.
  • 8. 8
  • 9. Figure 2.1 Defining the Business Question  1:   Who  do  we  serve?   Answer:   De=ine  customer  segments Question  2: What  do  we  offer? Answer:   De=ine  customer  value  proposition Question  3:   How  do  we  do  that?   Answer:   De=ine  resource  con=iguration What  Business  Are  We  In?
  • 10. how-what-WHO De9ining  your  business  |  The  value  hypothesis Functional Symbolic Experience Undesired situation Problem!
  • 11. how-what-WHO De9ining  your  business  |  The  value  hypothesis Functional Symbolic Experience Undesired situation Desired situationDoes  the  offering   deliver  value  to   the  customer?
  • 12. how-what-WHO De9ining  your  business  |  The  value  hypothesis Functional Symbolic Experience Undesired situation Desired situationDoes  the  offering   deliver  value  to   the  customer? Is  there  a  clearly   deXined  segment? Is  there  a  clearly   deXined  value   proposition?
  • 13.
  • 14. how-what-WHO De9ining  your  business  |  The  value  hypothesis Functional Symbolic Experience Undesired situation Desired situationDoes  the  offering   deliver  value  to   the  customer? Is  there  a  clearly   deXined  segment? Is  there  a  clearly   deXined  value   proposition? } Hypotheses  to   test! }
  • 15.
  • 16. Under  which  circumstances  does  which  customer  experience  a   need? how-what-WHO De9ining  your  business  |  The  value  hypothesis Functional Symbolic Experience Undesired situation Desired situation Is  there  a  clearly   deXined  segment? For  whom  is  this   gap  a  signiFicant   issue? Who  lies  awake   from  all  this?
  • 17. Under  which  circumstances  does  which  customer  experience  a   need? De9ining  your  business  |  The  value  hypothesis Functional Symbolic Experience Undesired situation Desired situation Is  there  a  clearly   deXined  segment? For  whom  is  this   gap  a  signiFicant   issue? Who  lies  awake   from  all  this? What  is  the   management   problem? What  are  the  facts   that  support  your   point  of  view? What  kind  of  facts   do  you  need? how-WHAT-who
  • 18.
  • 19. De9ining  your  business  |  The  value  hypothesis Functional Symbolic Experience Undesired situation Desired situation Is  there  a  clearly   deXined  segment? How  do  you  move   the  customer   along  this  path? Technology  /   Business  Model What  is  the   management   problem? “Product  does  not   sell.” “Customers  are   not  convinced.” HOW-what-who “Customers  do   not  know  it   exists.”
  • 21. Presenting  your  ideas  |  Re=ine.  Re=ine.  Re=ine. PITCH In  pitching  your  idea,  you  follow  the  main  rules  of  marketing:  Make   someone  ‘buy’  into  your  idea.  The  full  idea,  that  is.   Here’s  an  interesting  idea. “We  should  build  cars  that  go  1,000   kilometers  an  hour,  get  100  kilometers   on  a  liter  that  easily  fold  in  your  back   pocket.” This  ‘pitch’  lacks  something. “Build  a  breakthrough  automobile.”Abstract  idea A  plan “The  trans-­‐warp  drive  I’ve  already   designed  improves  gasoline  efXiciency   tenfold.”
  • 22. Presenting  your  ideas  |  Re=ine.  Re=ine.  Re=ine. PITCH•1 Do  not  waste  people’s  times.  Test  and  learn. Whose  problem  does  it  solve? Challenges  and  solutions. Whose  problem  is  this? Proof  of  concept. Why  you? Why  support  you? }Hypotheses  to   test!
  • 26. Presenting  your  ideas  |  Make  three  pitches. PITCH•5 Different  occasions  require  different  messages.  Communications  101. You  can  base  these  pitches  on  your  Grand  Vision. If  you  can’t  explain  your  idea,  how  can  someone  else  by  into  it? Discovering  DNA “I’m  working  to  explain  how  human   cells  reproduce.” Inventing  light  bulbs. “I’m  making  light  from  electricity.” Insert  your  idea  here.   Insert  your  5-­‐second  pitch  here. 5  second  pitch 30  second  pitch 5  minute  pitch
  • 27. Presenting  your  ideas  |  Deliver  and  perform. PITCH•6 The  voice(s)  in  your  head  will  convince  you  that  you  have  the  right   idea.  Genchi  gembutsu,  that’s  the  ticket! It’s  more  dif=icult  when  there’s  more  than  one  voice  in  your  head... Excellent  communicator Find  interesting  and  useful  ideas Convert  an  idea  into  a  realistic  plan
  • 30. Useful  instruments. • The  four  actions  framework • The  product  innovation  charter
  • 32. Compe&&ve  Advantage  : Be1er  or  Different Source : Kim & Mauborgne
  • 33. Compe&&ve  Advantage  : Be1er  or  Different Raise What  factors  should  be raised  well  beyond  the   industry  standard? Source : Kim & Mauborgne
  • 34. Compe&&ve  Advantage  : Be1er  or  Different Raise What  factors  should  be raised  well  beyond  the   industry  standard? Reduce What  factors  should  be reduced  well  below  the industry  standard? Source : Kim & Mauborgne
  • 35. Compe&&ve  Advantage  : Be1er  or  Different Raise What  factors  should  be raised  well  beyond  the   industry  standard? Reduce What  factors  should  be reduced  well  below  the industry  standard? Eliminate what  factors  should  be eliminated  that  the industry  has  taken for  granted? Source : Kim & Mauborgne
  • 36. Compe&&ve  Advantage  : Be1er  or  Different Raise What  factors  should  be raised  well  beyond  the   industry  standard? Reduce What  factors  should  be reduced  well  below  the industry  standard? Eliminate what  factors  should  be eliminated  that  the industry  has  taken for  granted? Create What  factors  should  be created  that  the  industry has  never  offered? Source : Kim & Mauborgne
  • 37. Wii
  • 38. 1. Eliminate: Movie playing. 2. Reduce: Graphics and physics. 4. Create: Wiimote. 3. Raise: Fun. Wii
  • 39. Strategy Canvas. • Describe your current canvas as compared to: • Competition • Desired performance, company view • Desired performance, customer view • Be ruthlessly honest
  • 40. The Strategy Canvas Low High KE Key Elements LevelofOffering KE KE KE KE KE KE KE KE
  • 41. 41 The  Contents  of  a  Product  Innova8on  Charter Figure 3.4
  • 42. 42 PIC  Special  Guidelines • Degree  of  Innova8veness – First-­‐to-­‐market – Adap8ve  product – Imita8on  (emula8on) • Timing – First – Quick  second – Slow – Late • Miscellaneous – Avoidance  of  compe88on  with  certain  firms – Recogni8on  of  weaknesses – Patentability – Product  Integrity
  • 43. If  you  cannot  fail,  you  cannot  learn About  your  idea: Do  customers  recognize  the  problem  you  are  trying  to  solve? If  there  was  a  solution,  would  they  buy  it? Would  they  buy  it  from  you? Can  you  build  a  solution  for  that  problem? “Success  is  not   delivering  a  feature;   success  is  learning  how   to  solve  the  customer’s   problem.” “Markets  change  all  the   time  and  our  job  is  to   change  with  them.” vision:experiment
  • 44. steer:pivotorpersevere Crossing  the  chasm techies visionaries pragmatists conservatives sceptics 80%  Xinished  is  okay! The  offering  should  be  100%! Selling  your  offering  big  time.  Time  to  test  another  hypothesis… Build  -­‐  Measure  -­‐  Learn Zoom  in Zoom  out Customer  segment Customer  need Platform Business  architecture Value  capture Engine  of  growth Channel Technology