Education

1. Trends in Information Systems
Enterprise Business Systems

2. Trends in Information Systems

3. Electronic & Enterprise Business
Electronic business (e-business) refers to the use of the Web, Internet,
intranets, extranets or some combination thereof to conduct business. E-
business is similar to e-commerce, but it goes beyond the simple buying
and selling of products and services online. Enterprise business includes a
much wider range of businesses processes, such as supply chain
management, electronic order processing and customer relationship
management. Enterprise business processes, therefore, can help
companies to operate more effectively and efficiently.

4. Difference between E Commerce and E
Business

6. Key Differences Between e-commerce
and e-business
The points presented below are substantial so far as the difference between e
commerce and e-business is concerned:
1. Buying and Selling of goods and services through the internet is known as e-
commerce. Unlike e-business, which is an electronic presence of business, by
which all the business activities are conducted through the internet.
2. e-commerce is a major component of e-business.
3. e-commerce includes transactions which are related to money, but e-business
includes monetary as well as allied activities.

7. 4. e-commerce has an extroverted approach that covers customers,
suppliers, distributors, etc. On the other hand, e-business has an ambivert
approach that covers internal as well as external processes.
5. e-commerce requires a website that can represent the business.
Conversely, e-business requires a website, Customer Relationship
Management and Enterprise Resource Planning for running the business
over the internet.
6. e-commerce uses the internet to connect with the rest of the world. In
contrast to e-business, the internet, intranet and extranet are used for
connecting with the parties.

8. E-Commerce
• Trading of merchandise,
over the internet, is known
as E-commerce.
• It is a Subset.
• It is limited to monetary
transactions.
• Commercial transactions
• The approach is
Extroverted.
• It requires website.
• Internet network is used.
E-Business
• Running business using the
internet is known as E-
business.
• It is a Superset.
• It is not limited to monetary
transactions.
• Business transactions
• The approach is Ambiverted.
• It requires Website, CRM, ERP,
etc.
• Internet, Intranet and Extranet
network is used.

9. Comparison between Conventional
Business System and E- Enterprise
System

10. Internet , Intranet and Extranet
• Internet – e Commerce
• Intranet – Secure use of Internet for
company’s own employees like use of Sales
CRM , Support CRM , Finance CRM,HRM etc
• Extranet – Secure use of Internet for use of
limited part of CRM , ERP and SCM by
company’s dealers ,suppliers , franchisee ,
business partners etc

11. What are E Business Software
• ERP , CRM and SCM
• While the primary goal of ERP is to improve
and streamline internal business processes,
CRM attempts to enhance the relationship
with customers and SCM aims to facilitate the
collaboration between the organization, its
suppliers, the manufacturers, the distributors
and the partners

12. Enterprise Application Architecture

13. E- Business Framework

14. ERP
• Enterprise Resource Planning (ERP) like
SAP,Oracle Financials etc concentrates on the
efficiency of the firm’s internal production
,distribution and financial processes

15. ERP Architecture

16. CRM
• Customer Relationship Management
(CRM)focusses on acquiring and retaining
profitable customers via marketing , sales and
support services .
• Partner Relationship Management (PRM)
aims to acquire and retain partners to increase
sales and distribution for firm’s products and
services

17. CRM Architecture

18. SCM
• Supply Chain Management (SCM) focusses on
developing efficient and effective sourcing and
procurement processes with suppliers for the
products and services needed by the firm.

19. SCM
• SCM is the backbone of e Commerce
• SCM starts with delivery of raw materials from
suppliers to a manufacturer and ends with
delivery of finished product or service to the
end customer
• Customer is integral part of SCM like ERP and
SCM
• Supply Chain is integration of Demand and
Supply .Demand comes from the customer

20. SCM Architecture

21. E Business Relationships and
Differences
• The difference between CRM & SCM. ... The
primary distinction is that CRM is a marketing process,
whereas SCM is a distribution process. With both
systems, companies rely on software to facilitate more
effective and efficient business activities and gather
information to make forecasts.
•
• Enterprise Resource Planning (ERP) and Customer
Relationship Management(CRM) are similar in many
ways, as they are both used to increase the overall
profitability of a business. These systems overlap in
some areas, and can be completely integrated in others

22. SCM & ERP
• One of the most basic ways to describe
the difference between SCM and ERP is that
while supply chain management software
handles data on incoming raw materials from
outside vendors or suppliers, ERP software is
much more focused on internal work
processes.

23. CRM ERP Overlap
• Is CRM part of ERP?
• Both. As a unique category, CRM normally
consists of sales force automation, marketing
automation and customer support. As part of
ERP, CRM is one of the five ERP pillars, with
the other four pillars being financial
accounting, distribution or supply chain
management, manufacturing and human
resources/payroll.

24. CRM
• 1.Better & Consolidated Data Organization in one
place
• Capture Sales Leads
• Customer Acquisition
• Customer Retention
• Auto Reminders –Emails alerts to customers on
bill payments etc
• Capture all leads from all sources and share with
sales
• Structure Management Data Reports

25. Ingredients of an E- Business Solution

26. Top 14 Most Popular CRM Software
• HubSpot CRM.
• Salesforce CRM
• Freshsales
• Zoho CRM
• Pipedrive
• bpm'online CRM
• amoCRM
• vCita

27. Zoho CRM

28. Salesforce CRM

29. HubSpot CRM

30. ERP
• ERP is a centralized solution (database and software )
integrating with all functions of the organization
- Sales
- Inventory
- Production Planning
- Shop Floor
- Finance
- Support
- HR
- Vendors

31. Popular ERP Vendors
• Microsoft Dynamics
• Oracle e-Business Suite
• SAGE
• SAP Business One
• Infor Global Solutions
• NetERP from NetSuite
• Lawson Software

32. SAP ERP

33. Top 10: Supply chain management
software companies
• 1 – SAP
• 2 – Oracle
• 3 – JDA
• 4 – Infor Global Solutions
• 5 – Manhattan Associates
• 6 – Epicor Software Corporation
• 7 - Descartes Systems Group
• 8 – HighJump

34. Oracle SCM

36. What is e-commerce & m-commerce?
The term e-commerce stands for electronic commerce. It is usually abbreviated as
e-commerce, but it is sometimes used as ecommerce, e Commerce or simply as EC.
The terms e-business or e- tailing are sometimes used as synonyms. The term m
Commerce is gradually taking its place as a part of e-commerce that is focused on
transactions via mobile devices.
E-commerce is the process of buying and selling online. It is a business transaction
where the funds and data are transferred through an electronic network. This way,
the sales of all kinds of products, both physical and digital, and services are
arranged between two participants in the transaction. Depending on those
participants, e-commerce includes several types of transactions:
• Business to business (B2B)
• Business to customer (B2C)
• Customer to customer (C2C)

37. The Process of e-commerce
• A consumer uses Web browser to connect to the home page of a
merchant’s website on the internet
• The consumer browses the catalog of the products featured on the
site and selects items to purchase. The selected items are placed in
the electronic equivalent of a shopping cart.
• When the consumer is ready to complete the purchase of selected
items, has to provide a bill-to and ship-to address for purchase and
delivery

38. • When the merchant’s Web server receive this information, it
computes the total cost of the order including tax ,shipping, and
handling charges and then displays the total to the customer.
• The customer can now provide payment information such as a credit
card number and then submit the order.
• When the credit card number is validated and the order is completed
at the Commerce Server Site the merchant’s site displays a receipt
confirmation the customer’s purchase.
• The Commerce Server Site then forward the order to a processing
Network for payment processing and fulfillment.

40. Workflow Diagram

41. Types of E-Commerce/Categories of E-
Commerce

43. Types of E-Commerce
Business –to Business (B2B) :
• B2B stands for business to business.
• Direct sales between Manufacturers and Resellers eliminating
Distibutor
• Sales Leads , Raw materials for SMEs , Finished goods to Resellers
.

44. Business-to-Business (B2B) E-
Commerce

45. B2B Ecommerce in India
• India Mart
• Trade Mart
• AmazonBusiness.in
• Power2SME.com
• Industrybuying.com
• Bizongo.in
• Tolexo.com
• JustByLive.com

47. Business –to-Consumer (B2C) :
• It is the model taking business and consumer’s interraction.The basic
concept of this model is to sell the product online to the customer.
• B2C is the direct trade between the company and consumers.it
provides direct sell goods and services to customer so that anybody
can purchase any products directly from supplier’s website.

48. Business-to-Customer (B2C) E-
Commerce

49. B2C Examples in India
• Amazon
• Flipkart
• Snapdeal
• Infibeam

51. Consumer –To –Consumer (C2C) :
• There are many sites offering free classified ,auctions and forums where
individuals can buy and sell thanks to online payment systems like PayPal
where people can send and receive money online with ease. EBay’s
auction service is a great example of where person to person transections
take place everyday since 1995.
• Typical Services – Free Classifieds and Auctions

52. Customer-to-Customer (C2C) E-
Commerce

53. C2C Examples in India
• eBay
• OLX
• Nearbyme
• Kraftly
• Onceagain.com
• Quickr.com
• Touchtalent.com
• Airbnb
• Craiglist.org
• Gittigidiyor.com

55. C2B
• Customer writes reviews for new product or
gives an useful idea for new product
development , then he /she is creating value
foe the company if the company adopts the
review or idea
• Company can facilitate C2B model by setting
discussions forums on their websites

56. C2B examples
• www.mobshop.com
• www.pazaryerim.com
• www.priceline.com

57. Customer-to-Business (C2B) E-
Commerce

58. Business to Employee (B2E)
• Business provides many services or products
to their employees
• Deliver products /services to employees using
intra-business network (Intranet)
• Example : Employee portal – Communications
, compensation & benefits services

59. Government to Citizen (G2C)
• E Governance services
• Citizen services like
• Filing Tax returns
• Birth and Death certificates
• Property tax
• Water bill etc
• PWD services

60. Business to Government (B2G)
• Electronic procurement by Government via
portal like GEMS