Presentation

1. Incivility in the
Workplace
Evidence based prevention

2. Incivility – It’s not just your boss
Hospital News 2012

3. Prevention of Incivility
Most Commonly Used Evidence Based Practices
 Codes of Conduct
- Normally found in employee contracts, these policies list different types of incivility and
disciplinary actions pertaining to them.
 Employee Assistance Programs
- Services are commonly offered to employees who suffer psychological ailments caused by
workplace incivility. However, these services aren’t always free (EAP 2015).
 Role Models
- Employees are recognized for their civil actions, allowing role models for co-workers.
 Co-Worker Support
- Supporting environments from co-workers lower a large number of workplace issues like high
turn-over rates and absenteeism.
Yragui, et al, 2013

4. Recommendations
Further reducing the occurrence of incivility
 Zero Tolerance Policies
- Further enforcing incivility prevention may decrease hostile work environments, but may
promote higher stress levels due to fear of being reprimanded for minor infractions.
 Investigations
- Investigating those causing issues will prevent further acts. However, those investigating
may be causing the problem.
 Employee Appreciation
- Acknowledgement of an employees actions and skill allow for less stress and happier people.
This may cause the assumption of favoritism between employees.
 Family Supportive Supervisor Behaviors
- Supervisors can work with their co-workers to help manage their work and family needs,
reducing worry and stress regarding life outside of work (Yragui, et al, 2013).

5. Making The Change
 Several methods have been tested and proven to prevent or decrease incivility in the
workplace. However, these methods cannot be employed without full cooperation from all
levels of staff (Yragui, et al, 2013).
 Nursing focuses on a team and a chain of command; without these, complications involving
the workplace are inevitable.
 Promoting good character of one’s self and others allows for a less stressful work
environment.
 The only way to truly prevent incivility in the workplace is to work as a team among those
who wish to avoid hostile work environments.
 Remember; a better team means better patient care. Happier and healthier patients is what a
nurse strives for!

6. References
 http://hospitalnews.com/wp-content/uploads/2012/01/Nurse-Hostility.jpg
 Yragui, N., Silverstein, B., & Johnson, W. (2013, October 1). Stopping the Pain. Retrieved July 14,
2015, from http://www.nursingcenter.com/journalarticle?Article_ID=1469227
 Psychology Services EAP. (n.d.). Retrieved July 15, 2015, from
http://www.psychologyservices.com/copypps/EAP services.htm#Cost