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Libraries Change Lives
The Mitchell Library and Citizen Advice
Bureau working together
ROH 2017
The Mitchell Library
Mitchell Library Pilot Project
•In-Reach Project
•Partnership development
•Benefits of library setting
•Information development
Partnership Development
ROH 2017
•How was it put to staff
•How did staff engage with this
•Obstacles & Scepticism
Staff Engagement
ROH 2017
Central Citizens Advice Bureau
ROH 2017
•Reaching those most in Need
•CAB Service in the Mitchell Library
•New Developments
Glasgow Central CAB
• Support for vulnerable customers
• Support for staff
• Libraries Change Lives Award
• Relocation of Glasgow Central CAB
• Creation of PC suite for CAB users
• Relocation of existing PC Learning Centre
• Library offer awareness
Impact of Project
• “The rituals, pleasures and politics of co-
operation”
- Richard Sennett
ROH 2017
• Social infrastructure.
ROH 2017
• Maintenance.
ROH 2017
Iain Riley
Information Officer
Mitchell Library
Iain.Riley@Glasgowlife.org.uk
Daniel Monks
Library Assistant
Mitchell Library
Daniel.Monks@glasgowlife.org.uk
Presenters

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CILIP Conference 2019 - The Mitchell Library In-Reach project with Citizen's Advice Bureau