Eben Nelson, Project Manager at Honeywell spoke at the CFO Event May 2014

1. CFO Event 2014
Relationship with Outsourcing Partner

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• How do outsourcing partners really meet the needs of their clients?
−Providing the level of service that meets with their clients requirements and
identifying opportunities (Technology and process) to improve upon the
services.

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• What role does the CFO have in the outsourcing decision making?
−Ensure the outsourcing decision is in line with overall business objectives and
strategies short, medium & long term
− Ensure the decision is reached using the appropriate procurement processes
and measurements
−Ensuring all agreed costs are in line with approved business cost projections
and thresholds short, medium & long term that has the CFO’s approval
−Ensure appropriate due diligence is carried out selected Outsourcing partner
−Ensure the decision to outsource provides appropriate value adds to the
business
−Ensure ROI can be achieved at the earliest reasonable time possible

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• How can CIO’s and CFO’s work more closely together to meet
the new requirements of their market and ensure providers are
focused on value-added and measurable ROI.
−Be aware of changes in their markets & the impact this has on the
organizations IT & financial strategies
−Ensure new requirements are part of leadership discussions, CIO/CFO
are involved in
−Lead the business decision making on these matters
−Controls are in place to monitor if value adds and ROI’s are being met.

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• How can CFO’s think like an operational & marketing leader &
vice versa?
− Having Operational & Marketing leaders in leadership discussions and
asking the pertinent/relevant questions

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• What are the key decisions which a CFO needs to make in the
outsourcing partnership?
−Is the outsourcing decision is in line with overall business objectives and
strategies short, medium & long term
−Are all agreed costs are in line with approved business cost
projections/thresholds short, medium & long term that has the CFO’s
approval
−Does the decision to outsource provide any value adds for the business
−Will the business be getting value for money for the services to be
outsourced
−Is the timeline for achieving ROI acceptable

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END

8. www.honeywell.com