It is time to showcase the talent and brilliance that we have in Africa and what better platform to use than the annual Industry awards. Join us as we launch the 2019 industry awards and hear from our very new panel of judges as we share hints and tips to ensure a winning entry. This year the CCMG awards promises to be better and bigger than ever and a sneak peek into what we have in store includes a new tool, new categories – (aligned to the Contact Centre professional designations), enhanced Processes and a brand new judging panel.

1. 2019 Contact Centre Awards
AFRICA CALLING

2. CCMG AWARDS 2019 - POWER OF THE PRIDE

3. CCMG AWARDS 2019 - COMMUNICATION

4. CCMG AWARDS 2019 - TRAINING IS INTENSE

5. CCMG 2019 AWARDS – INDIVIDUAL CATEGORIES
• Best Contact Centre Trainer/Coach
Professional
• Best Contact Centre Collections
Professional
• Best Contact Centre Customer Service
Professional
• Best Contact Centre Operational Manager
• Best Contact Centre Sales Professional
• Best Contact Centre Supervisor Team
Manager
• Best Sales Manager
• Best Information & Data Analytics
Professional
• Best Strategic Professional

6. CCMG 2019 AWARDS – COMPANY CATEGORIES
• Best VENDOR PARTNERSHIP
• Best Technology Innovation [internal &
external]
• Best People Innovation [internal & external]
• Best Captive [Domestic] Contact Centre
• Best Domestic Outsource Contact Centre
• Best International Outsource Contact Centre

7. CCMG AWARDS 2019 – SOME RULES
 Late and/or incomplete entries will be disqualified
 You may enter as many categories as you choose
 Winning entrants will be requested to represent the CCMG at post-competition functions.
 The judges reserve the right not to make an award in any given category
 Current and previous category winners will be able to enter the same categories again
 Individual categories with less than 10 entries will not be judged
 Company categories with less than 3 entries will not be judged
 All entries will require a digital signature/authorisation that confirms that the entrant has the
support and approval to enter from their company
• All judges have signed a non disclosure agreement and all information shared as part of the judging
process will be used solely for the purpose of the awards and kept confidential

8. CCMG AWARDS 2019 – ENTRY PROCESS
 Round one is submission of entry using online process
https://ccmg.awardsplatform.com
 Online submission open NOW and close 31 July 2019
 Shortlist of finalists will then be announced on the 1 September 2019
 Face to face interviews for all finalists will take place on site at Gallagher Estate on
Wednesday 30 October 2019
 Glittering award ceremony to be held on the 2nd November2019
 IMPORTANT NOTICE: Entries are not free.
 Individual entries will be charged at R300 excl VAT per entry
 Company awards will be charged at R700 excl VAT per entry

9. CCMG AWARDS 2019 – THE JUDGES
 Michael Kgwadi – Woolworths Financial Services - Head: Collections
 Mushfiq Hopkins – Zailab Outsource Centre – CEO
 Lance George – Sonkay - Managing Director
 Margie Middleton – Margie Middleton & Associates - CEO
 Louise van Zyl – Jasco – Executive Head Central Region
 Moremi Mabi – ABSA – Collections Pre Legal
 Barbara Knight – The Facilitator – Owner & Strategic OD Management Consultant
 Henriette Potgieter – QBIC3 Solutions – Best Practice Management Consultant
 Makwena Seshoka – The Contact Centre School - CEO

10. CCMG AWARDS 2019 – HINTS & TIPS

11. CCMG AWARDS 2019 – HINTS & TIPS

12. CCMG AWARDS 2019 – THE JUDGES
 HAVE A PLAN - Download the questions and plan who is going to answer what questions by
when and project manage delivery to ensure a cohesive entry – company awards
 Don’t underestimate the effort involved to craft and submit a winning entry - AVOID
lastminute.com attempts
 Companies please put in a basic filter for who can enter based on some criteria like previous
performance, top performers etc. Put your best foot forward by implementing a nomination
and approval process
 Please don’t write the entries for others – assist, coach and mentor but remember should
they make it to the finals they will be interviewed and not you so we must set the individual
up for success. No marketing brochures or briefs required to succeed!
 Watch out for the basics – spelling and grammar issues, incomplete answers
 Avoid ONE LINE answers – they are the easiest to judge!
 Do not plagiarise (trust us)
 Demonstrate competence by attaching proof of achievements and outcomes wherever
applicable. Supporting documentation is KEY to a winning entry.