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Forrester TEI Report on CA Unified Infrastructure Management

CA Technologies commissioned Forrester Consulting to conduct a Total Economic Impact™(TEI) study to examine the potential return on investment (ROI) that enterprises may realize by deploying CA Unified Infrastructure Management (CA UIM). The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of CA UIM on their organization. This infographic shares a summary of the findings. You can download the full report here https://www.ca.com/us/register/forms/collateral/the-total-economic-impact-of-ca-unified-infrastructure-management-ca-uim.aspx?mrm=425887&cid=GLOB-SMM-ABUS-AAR-000072-00000576

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Forrester TEI Report on CA Unified Infrastructure Management

  1. 1. $0 $1 $2 $3 $4 $5 $6 $7 Software maintenance fees avoided for retired tools Labor savings: report generation Labor savings : configuring and deploying probes Labor savings: administering monitoring tools Labor saving: managing service desk tickets Internal labor for maintenance and management Software license and maintenance expense Benefits $6.1M Costs $1.7M Professional services Infrastructure needed to support UIM deployment Internal labor for planning and implementation MILLIONS Labor saving: streamlined software release management Software development expense for probes We wish to achieve faster problem resolution times and improve root-cause analysis. We need to optimize infrastructure performance and support, to ensure reliable service delivery. Minimizing systems monitoring operational expense is always important to us. We need to simplify operations by consolidating the number of monitoring tools being used. ROI Payback NPV 262% 5 months $4.4M More importantly, the TEI study quantified specific benefits, costs, and metrics that matter to customers: Net Present Value* THREE YEAR ANALYSIS The Forrester Total Economic Impact™ of CA Unified Infrastructure Management Disclosures The reader should be aware of the following: • This document is an abridged version of a full case study: The Total Economic Impact Of CA Unified Infrastructure Management, November 2015. The document can be found at https://www.ca.com/us/register/forms/collateral/the-total- economic-impact-of-ca-unified-infrastructure-management-ca-uim.aspx . • The study was commissioned by CA and delivered by the Forrester Consulting group. • Forrester makes no assumptions as to the potential return on investment that other organizations will receive. Please read the full case study for additional disclosures. TEI Methodology Total Economic Impact™ (TEI) is a methodology developed by Forrester Research that enhances a company’s technology decision-making processes and assists vendors in communicating the value proposition of their products and services to clients. The TEI methodology helps companies demonstrate, justify, and realize the tangible value of IT initiatives to both senior management and other key business stakeholders. The TEI methodology consists of four components to evaluate investment value: benefits, costs, risks, and flexibility. (forrester.com/marketing/product/consulting/tei.html) *Values of costs and benefits are representative of a composite organization constructed from aggregated feedback based on interviews with four CA UIM customers. Challenges and objectives Forrester worked with CA to analyze the total economic impact that CA Unified Infrastructure Management (CA UIM) has on four of its customers, who shared their business outcomes and objectives: Summary of benefits Through interviews and data aggregation, Forrester concluded that CA UIM has the following financial impact: CA UIM by the numbers 45% Reduction in number of service desk incidents requiring triage. 88% Reduction in labor effort needed for software release management. 19 hours Average number of hours saved for configuring and deploying a probe. 4 FTEs Number of FTEs saved for administering monitoring tools after deploying CA UIM.

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