Asurion: An API Self-Service Portal for Developers

Developer API Self-Service Portal
Jim Johnson
DO1T15S
DEVOPS: APIS & MICROSERVICES
Enterprise Architect
Asurion

2 © 2017 Asurion, LLC.#CAWORLD #NOBARRIERS
© 2017 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2017 presentation is intended for informational purposes only and does not form any type
of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

Abstract
Asurion has a large and growing portfolio of APIs for its enterprise applications that
support clients, partners and millions of customers. The overhead of managing and
communicating these APIs to various groups has become cumbersome and slow as the
number of APIs has increased. To eliminate this overhead, Asurion is deploying the CA
API Gateway 9.2 and Developer Portal 4.0 that will allow API developers to self-publish
their APIs out to the rest of the company. This new self-service portal will also allow
application developers to learn about and gain access to the APIs without having to
request access through an administrative team.
Jim
Johnson
Asurion
Enterprise Architect

Table of Contents
ABOUT ASURION
PROBLEM STATEMENT
BENEFITS ACHIEVED THROUGH SELF-SERVICE
PORTAL USER REQUIREMENTS
PORTAL ARCHITECTURE
GATEWAY & PORTAL INTEGRATION FEATURES
1
2
3
4
5
6

Asurion understands technology and the role it plays in everyday life.
When needed, we urgently repair or replace your device and electronics,
or we’re available with a one-touch solution to help you with all your tech
help needs. Available 24/7, we speak six languages and work across any
device, platform, or provider. There’s only one system like it on earth, and
it took 20 years to build. Asurion - Life’s Operating System.
Who We Are

Together we offer best in class:
Device Protection
Coverage for loss, theft,
damage, and out of
warranty malfunction, for
single or multiple devices.
Premier Tech Help
Soluton offers 100% access
to a tech expert, to solve
any technology issue across
OS systems and platforms.
Electronics Protection
Coverage for computers, laptops,
tablets, gaming consoles,
entertainment system, televisions
and home phones of any age,
brand or size.
We are the trusted partner to some of the biggest retailers, manufactures and service providers in the world.
About Asurion
What do we do?

For over 20 years, Asurion has helped people across the globe balance the
interdependency between life and technology. Today, as the industry-defining leader
of technology solutions, we ensure 300 million consumers’ devices and appliances
stay online and on the job in this fast moving, tech-driven world.
Asurion ensures technology and people are
harmonious. And your life is in balance.
We do so across the digitally connected
globe, by speaking six languages, and by
working across any device, platform or
provider.
We do this in 50 offices around the world, with
our global headquarters in Nashville, TN, our
Asia Pacific HQ in Singapore, and our European
HQ in London.

About Asurion
How do we use APIs?

Classification
Admin Tool
Classify
Phrase
Logs (S3)
Add Phrase
Log Analysis
Analytics
(Geckoboard)
Classification KB
Flow Engine
Feedback
(miss-classification, content, suggestion)
Auto Suggestion
Content Creation
Tool
Flow &
InstructionsModel
Name Recognition
(Stanford NER)
Text Parsing
(Stanford NLP)
External Service
Browser
Amazon AWS
Device Recognition
(Phone Make/Model, IoT)
Spell Check
(English)
Archived
Data (S3)
REST API
Legend
Widget
UI
LivePerson
Agent View
Agent Deployment Control
Sprint Account Validation
On premise
LivePerson
Service
Virtual Agent
Solution Connect
Multi-Language
Translation
Messaging Connector
SMS Slack
LUIS
Sentiment
Analysis
Telemetry Data
CA API
Gateway
AWS API Gateway
Slot var
dictionary
Track mis-
understand
Intent stack
Track
sentiment
Empathy
injector
Track prev
answer
FB
REST API Specs:
About Asurion – How do we use APIs?
AVA Voice/IVR/Chat Assistant…

Problem Statement
 Application developers need a way to find APIs in a rapidly increase API Inventory
 More accurate documentation (generated docs)
– Manual documentation is often inaccurate
 No centralized Portal (different portals and documentation sites for internal/external
and different lines of business)
 Faster deployment of new APIs
– Currently requires publication by separate team
– Fewer resources should be required to publish APIs
 Application developers need an easy way to get API keys
 Application developers need an easy way to test APIs

Portal Users
 API Developers and API Owners (internal)
– Design and implement API
– Configure API GW/Proxies
– Document APIs and publish to Portal (including swagger)
 Application Developers (internal and external partners)
– Design and implement applications that use our APIs
– Browse API catalog to discover APIs
– Register applications in API Portal (to get API access)
– Consume API documentation from portal
– Monitor API usage through portal

API Developer Self-Service Requirements
 Create Documentation for APIs (automated when
possible – such as for Swagger/OpenAPI)
 Integration with CI/CD (automated deployment of new
APIs to portal)
 Usage plans/Throttling (control access)
 Management of keys

Application Developer Self-Service Requirements
 Discover APIs (API Catalog)
 Learn about APIs (API documentation, swagger, etc.)
 Test APIs (quickly and easily)
 Consume APIs (get API Keys start using right away)
 Monitoring usage/performance

API Providers API Consumers
Create
Build APIs and
microservices with fast,
automated tools
Manage
Orchestrate and
manage API
operations at scale
Secure
Protect APIs from
threats and
vulnerabilities
Discover
Help developers
find and integrate
APIs easily
Monitor
Optimize API and app
performance with
analytics
Consume
Enable secure,
scalable use of
APIs in apps
Develop
Accelerate
development with
tools and SDKs
Test | Publish
Test and publish
APIs to target
environments
Plan
Strategize, design
and prototype APIs
and microservices
Full Lifecycle API Management
The Modern Application Architecture Model

OAuth
IoT Devices
Mobile
Cloud/SaaS
Partners
Developers
Mobile SDKs
CA API Gateway
CA Mobile API Gateway
CA API Developer Portal
Other Microservices
Existing APIs
CA Live API Creator SQL / NoSQL / DB2 / CSV / …
Enterprise on-premises / cloud / IaaS
Modernizing Architecture With APIs & Microservices

CA API Management
Key Platform Capabilities
CachingDynamic Routing SLA EnforcementTransformation Threat ProtectionOrchestration Identity BrokeringAccess Control
ReportingAnalytics API PublishingDiscovery LifecycleSLA Management CommunityTesting
API Gateway
API Portal

Management features
to enroll, engage, and
educate developers
Developer-friendly
features including code
generation and docs
Foundation for a digital
ecosystem with analytics
and optimization
Works on-premises, in
the cloud, or as a hybrid
deployment
Difficulty helping developers find and consume APIs, or managing those that are?
The CAAPI Developer Portal is an integrated hub that enables developer
communities and supports app marketplaces with essential capabilities for
API owners, developers, and operations.
Discovery

Portal Architecture

Multiple Gateways Feed One Centralized Portal
PORTAL
GW1 GW2 GW3 GW4 GW5 GW6 GW7
DP TECHNICAL SUPPORT RETAIL

Asurion - CA API Gateway Environments
NA Production EU Production
CA API Developer Portal
Production DMZ

Portal UI
OOTB

Portal UI
Customized

Portal APIs for Automated Management (PAPI - CI/CD)

Admin
Menu

Portal Configuration for Integration With GW/Proxy

Portal Configuration for Integration With GW

Portal Configuration for Integration With API Gateway

Portal GW/Proxy Integration Status

Portal Self Services Applications and API Keys

APIs in Portal – Custom List of APIs per user
Account Management
• Account Administration
• Account Management
• Agreement Administration
• Enrollment Administration
Asset and Inventory Management
• Asset Catalog Management
• AssetManagement
• Inventory Manager
• Sales Order Management
Call Interaction Management
• Call Management
Digital Protection
• Device Analysis
• Digital Protection
Finance and Accounting Management
• Accounts Receivable
• Tax Management
Incident Fulfillment
• Payment Determination
• Physical Asset Fulfillment
Incident Management
• Case Administration
• Case Workflow
• Incident Detail Identification
• Service Bench
Account Management
• Account Administration
• Account Management
• Agreement Administration
• Enrollment Administration
Asset and Inventory Management
• Asset Catalog Management
• AssetManagement
• Inventory Manager
• Sales Order Management
Call Interaction Management
• Call Management
Digital Protection
• Device Analysis
• Digital Protection
Finance and Accounting Management
• Accounts Receivable
• Tax Management
Incident Fulfillment
• Payment Determination
• Physical Asset Fulfillment
Incident Management
• Case Administration
• Case Workflow
• Incident Detail Identification
• Service Bench
USER 1 USER 2

Portal Real-Time Analytics

Benefits Achieved Through Self Service Portal
 Same portal used by both internal
developers and external partners
 Each development team can have
controlled access to only their
APIs
 Portal hosted in cloud SaaS
 SSO with existing Asurion
authentication
 Easily test live APIs
 PAPI Portal API’s allow automated
deployment as part of CI/CD
process
 Swagger (OpenAPI) support

Benefits Achieved Through Self Service Portal
 Faster Time to Market for new
API’s (fewer bottle necks)
 Reduced costs due to automation
and SaaS
 Faster onboarding of application
developers to APIs
 Consistent presentation of API
information
 Consistent metrics
 Reusability/reduce redundancy
 Self Service Access to API Keys

Stay connected at communities.ca.com
Thank you.

DevOps:
APIs and Microservices
For more information on DevOps: APIs and Microservices,
please visit: http://cainc.to/CAW17-APIM

Asurion: An API Self-Service Portal for Developers

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