Bupa needed to replace 80 legacy systems with a new IT system to better meet customer needs. This required retraining 3,000 frontline staff through e-learning before the new system launch. Brightwave developed rapid e-learning modules in 12 days or less that included simulations, tutorials and tests. Staff engagement was high and 99% were competent on launch. This allowed for improved customer service, increased revenues and cost savings. Lessons included involving stakeholders, clear objectives and change management being as important as the e-learning content.