Seek first to understand, and then be understood. Understand people better by putting yourself in their shoes, and pay close attention to their body language.

1. Perceptual
Positioning:
Seek first to
understand,
then be
understood.

2. Perceptual Positioning
is understanding people through verbal, physical, and
emotional cues.
I can retrain my
brain language in
4 easy steps!

3. Imagine
yourself in a
conversation.

4. Mentally picture
yourself in each
step…

5. #1
How do you
hear, see, or feel
in the
conversation?
What are my reactions
with this conversation?

6. #2
Think about the other
person’s point of view.
How does the
conversation sound,
feel, or look if you
were in their shoes?

7. #3
Visualize how the conversation appears to
someone not involved.

8. #4
Consider everyone
involved.
How can this become a
WIN-WIN discussion?

9. During times of conflict, care, or celebration, these 4 steps can help in becoming
more effective in your communication.
Perceptual Positioning can become second nature when practiced with purpose.

10. Thank you for completing this QE Tip Session.
Please answer the following questions to be entered in a drawing for a
Carhartt Continuous Improvement Duffle Bag.
Email your responses to Brandee West, brwest@carhartt.com.
Perceptual Positioning is a type of brain language training.
A. True
B. False
For Perceptual Positioning to be effective, should you physically or mentally
step in someone’s shoes?
A. Physically
B. Mentally
C. They don’t wear my size.
In the 5th step, should you…
A. Send in the final summary
B. Breathe
C. There is no 5th step, silly rabbit.