2. Introduction
• Waste Collection Authority with 56,000
households.
• Mixture of dense urban & very rural.
• Currently undergoing major service change,
involving in-sourcing of collection service, and
processing our own recycling materials for sales
direct to re-processors.
• Service needs to save £0.5 million a year from its
revenue budget = 16%
3. Route Optimisation
• Monitoring actual routes against planned routes
allows the optimisation parameters to be
continuously improved
• RouteSmart used by NBC for the last five years.
• Bartec selected as in-cab and link to Councils
CRM system. Bartec links to RouteSmart so
rounds can be kept as efficient as possible, taking
account of new developments. NBC = 5,000 more
homes in the next five years.
4. In-Cab System Overview
Immediate info at control
centre
Customer enquiries
Vehicle messages
Efficient use of Recycling Officers
Automatically informed of events
(contamination etc)
Household-level participation
reporting
Requests for new bins etc
Bin checks
Reducing round errors
assisted collections,
recalls, traffic
information etc
Improved controller info
Non-presentation,
contamination, bins lifted,
position, status
Round updates in real time
New entitlements (assisted
collections etc), bin
deliveries, new houses
Round analysis and routing
5. In-Cab Terminal
In-Cab Terminal – Our Requirements
•Proven in hundreds of trucks running every day
•Robust touch-screen
•Experienced, high-quality installations
compliant with VOSA regulations
•Remote diagnostics, admin and support
•Off-line working
•Interface options, weighing & camera systems,
6. Driver Sign-in
• Driver sign-in
• Start of day vehicle check
• Select round for the day
• End of day vehicle check
7. Vehicle Check
• Traffic light system
• Report Major and Minor defects
• Major defects reported prevent a Work Pack
being selected
• Defect report generated for work shop
• ‘Start of Day’ and ‘End of Day’ checks
8. Standard Domestic Collections
View
The cab computer shows crews key information such as:
• Assisted collections
• Multiple bins
• Previously missed bins
• Hazards
9. Reporting Exception Events
Crews can select one or more premises to record
information about.
Data from the truck immediately updates the back-
office application.
13. Results So Far
• 40% reduction in missed bins
• Over 200 ‘illegal bins’ removed in first two months.
• 150 Assisted Collections Challenged.
14. Challenges in Introduction
• Don’t under estimate the time for implementation
• Effective ‘Change Management’ approach needed
• Plenty of training – 1 to 1 for Drivers & Supervisors
• Effective training for Customer Service Agents
• Ensure issues being reported are acted upon, this
builds confidence in the users.
• Take away mobile phones !
• Ensure round information is up to date and kept that
way
There will be an opportunity to ask questions at the end.
Taking part in the Kerbside recycling service is a good way to get your children to recycle. If your children grow up around you recycling they are much more likely to recycle themselves, them pass the behavior to their kids, and so on and so on.
A lot of people have actually started recycling due to the “Pester Power” of their children as they hear about it everywhere on TV, on the Internet, in School, and are much more aware of Environmental responsibility than their parents generation.
Why do we separate our waste in Newcastle?
Contamination
Sustainability
Cost
Storage
