Franchisor Cloud Computing Case Study: The Dwyer Group

1. HOSTED DESKTOP SERVICES
FOR FRANCHISORS
:
UNI-DATA & COMMUNICATIONS, INC. | BOB BABCOCK | 718.312.3180 | BBABCOCK@UNIDATAIT.COM

2. Hosted Accounting & F
H t dA ti Franchise Management Solutions
hi M t S l ti FRANCHISE
MANAGEME
Uni-Data specializes in the hosting of Franchise NT
Management software and Accounting Solutions.
Benefits to Franchisors:
• Reliable Platform/Tested deployment
• 24 x 7 HelpDesk
• SAS 70 Type II Data Center Environment
FRANCHISE
• Reseller agreements/revenue stream MANAGEMENT
• Unit-level revenue reporting capability
QUICKBOOKS
FRANCHISE
MANAGEME
NT
:
UNI-DATA & COMMUNICATIONS, INC. | BOB BABCOCK | 718.312.3180 | BBABCOCK@UNIDATAIT.COM

3. Case St d The Dwyer Group
C Study: Th D G FRANCHISE
The Dwyer Group, a recognized and award-winning MANAGEMENT
example of excellence in franchise management,
supporting hundreds of small business owners
nationwide—provides the hundreds of units with
business tools and processes, marketing support
and branding across a diverse set of service
industries. Good communication of brand message
and methodologies have been a cornerstone of
their success.
FRANCHISE
The Dwyer Group provided proprietary software for MANAGEMENT
franchise management; it utilizes the QuickBooks
SDK and a local copy of QuickBooks for accounting
functionality. The software is used by multiple users QUICKBOOKS FRANCHISE
at each franchise, writing to common files;
franchise MANAGEMENT
QuickBooks SDK interfaces with these files
providing Accounting with the data to perform
reporting and billing functions.
Despite this, The Dwyer Group was awash in
software compatibility issues largely a result of
versioning. Thus, their goal of a robust, common
technology platform capable of delivering continued
improvements to franchisees had remained beyond
their grasp, for lack of the right business partner.
:
UNI-DATA & COMMUNICATIONS, INC. | BOB BABCOCK | 718.312.3180 | BBABCOCK@UNIDATAIT.COM

4. Case Study: Solution
Uni-Data recognized operating across
a wide array of computer models of
varying ages and p
y g g processing p
g power VPN/RDP Session
was one the hampering factor, so
removing the data and it’s
manipulation
to a robust platform was key to FRANCHISE
success.
success MANAGEMENT Uni-Data &
Communications
Uni-Data designed a solution that Data Center
allowed each franchisee QUICKBOOKS
discreet, private and secure access to
their franchise data
via a Remote Desktop account
located in our SAS70 data
centers.
1200
Franchises
:
UNI-DATA & COMMUNICATIONS, INC. | BOB BABCOCK | 718.312.3180 | BBABCOCK@UNIDATAIT.COM

5. Endorsement:
Dean Riviera Chief Information Officer - The Dwyer Group, Inc
“When I was looking for a technology solutions provider to
assist us in the standardization of our Franchise
M
Management systems across The Dwyer Group brands, I
t t Th D G b d
turned to Uni-Data. They worked with us to develop a
Hosted Virtualized Desktop model that allows us to deliver
a secure, VPN/RDP
g y
high-availability, and robust version of our Z-Ware Session
franchise management software and QuickBooks
FRANCHISE
“The platform Uni-Data developed for us allows continual MANAGEMENT Uni-Data &
software updates across all of our brands and franchise Communications
units,
units without requiring much more than a good internet Data Center
QUICKBOOKS
connection at the franchise location.
“Uni-Data’s depth of experience providing enterprise-level
Information Technology nationwide meant that they were
able to help us manage third party vendors, while
providing remote monitoring and remediation of
connection and hardware problems at the franchise level. 1200
We’re very pleased with having selected Uni-Data as our Franchises
Technology Partner the response from the franchisees
Partner—
has been excellent.”
:
UNI-DATA & COMMUNICATIONS, INC. | BOB BABCOCK | 718.312.3180 | BBABCOCK@UNIDATAIT.COM