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1. VStream FAQ
1: What internet speed is needed for the VStream TV Box?
We recommend a minimum download speed of 10 Mbps.
2: You are in pre-launch, do you know when you will officially launch?
We are actually in soft launch at the present time, and will stay in this soft launch
phase of our roll-out of VStream until sometime this summer when we will officially
announce the pre-launch phase. The actual official launch will probably be March or
April of 2016. Once a set launch date has been set we will send a company wide
email with complete details. Please be sure you have opted in to receive our emails so
you can be informed with the most up to date information at all times.
3: What is your return policy and product warranty?
In order for us to issue a credit for the VStream TV box we must receive the item
back in our Home Office 7 days after delivery. At that time we must confirm it is in
proper working condition. Once we confirm it is working properly, we will issue a
credit less a $5 processing fee and the original cost of shipping. There is a one-year
warranty on the VStream TV box.
4: Will the VStream TV box work outside of the US?
Yes, provided your internet service has a minimum download speed of 10Mbps. The
VStream TV box will come with an adapter plug.
5: I am an active Member with NXR Global and I am interested in
participating in this new opportunity. What do I need to do to qualify?
Existing NXR Global Members and NXR Plus Distributors with an active account need
to upgrade to the VStream Pro $49.95 purchase or purchase a VStream TV box
through their Backoffice. This will qualify you to participate in the VStream
Compensation Plan.
6: I had an account with NXR Global (Or NXR Plus) several years ago, but it
was cancelled. I am interested in participating in this opportunity. What do I
need to do?
Please go to the replicated website of the person that introduced you to VStream TV
to complete the enrollment process. This will allow you to establish a new account. If
you receive an error message that indicates you have duplicate information in our
system please contact the Home Office directly for further information.

2. 7: When can I upgrade to VStream Pro?
March 13th we announced the VStream Pro upgrade option is now available. You can
upgrade by simply clicking on the Upgrade link located in your Backoffice.
8: I understand financing will be available soon?
We are in the process of finalizing this. Once we have the details finalized we send a
company email announcing the financing program. Please be sure you have opted in
to receive our emails so you can be informed with the most up to date information at
all times.
9: I have an international prospect interested in purchasing the VStream TV
box and participating in this opportunity. What countries can you accept
enrollments from?
Please email customer support for any inquires about the countries we are currently
doing business.
10: Are the Tuesday and Thursday conference calls recorded? (This does not
apply to individual team calls)
The NXR Global conference calls are available for reply. Please call (518) 530-1849,
then enter the code 898-601-050. Please note you will only be able to listen to the
most recent conference call.
11: Can we use PayPal?
No. Unfortunately PayPal does not accept network marketing companies, so it is not
an option for us.
12: Can I have my VStream TV box sent an express shipping method?
Due to the current demand and initial influx of orders during our soft-launch phase,
we are not able to provide expedited orders; however, this may be an option in the
future.
13: Can we pay for VStream TV boxes with a credit card?
Simply send an email to support@nxrglobal.com to place an order to be paid with a
credit card. We allow up to three VStream TV units to be paid for with a credit card.
Purchases for four or more units can be paid for with a check or money order, by
direct deposit into our Bank of America account or by wire transfer. An email invoice
will be sent the following business day to the email address we have on file. You will
need to follow the instructions on that invoice to complete the payment for your order.
Your order will be shipped to you within 10 to 14 days.

3. 14: Is the VStream TV box legal?
Yes, this device has been reviewed by our lawyers. We have been advised it is legal
because copyrighted materials are not being recorded, downloaded or captured in any
way. This device simply streams content that is already available on the internet.
However, if you were to download any of the streaming content to your computer,
hard drive, or disk, you would be using the devise in an illegal manner. Before anyone
purchases a VStream TV system, the must agree to our terms of sale that they will
use the device for their personal use only, this device will not be used in public places.
15: How will the net neutrality and the FCC’s Title II ruling effect our
business?
The actual regulation plan has not yet been released, so the outcome is unknown at
this time. We do know; however, any regulation that does come will take years to put
into place. With significant opposition to the implementation, there will likely be many
delays and changes to the final result. We do not feel there is any threat to the use of
the VStream TV box at the present time.