10. Satisfaction and productivity
Satisfaction and absenteeism
Satisfaction and turnover
Satisfaction and customer satisfactoin
11. What happens when employees are
dissatisfied with their jobs?
They can express this dissatisfaction in a
number of ways:
12. Exit: dissatisfaction expressed through
behavior directed toward leaving the
organization.
Voice: ….through active and constructive
attempts to improve conditions.
Loyalty: by passively waiting for conditions to
improve.
Neglect: through allowing conditions to
worsen.
13. The ability to influence a group toward the
achievement of goals…..
After numerous studies and analyses, the
following seven traits seemed to differentiate
leaders from non-leaders:
14. Ambition and energy
The desire to lead
Honesty and integrity
Self-confidence
Intelligence
High self-monitoring
Job relevant knowledge
16. It refers to one’s ability to detect and to
manage emotional cues and information.
It has five components:
Self-awareness:
Self management:
Self-motivation
Empathy:
Social skills:
17. …..A dynamic condition in which an individual
is confronted with an opportunity, constraint,
or demand related to what he or she desires
and for which the outcome is perceived to be
both uncertain and important.
(Robins, S.P, 2002)
