1. Top-Down Approach to Monitoring
July 30, 2015

2. 1996
2
Tivoli Software
acquired by IBM
Patrol Software
acquired by BMC
Ethan Galstad creates a simple
MS-DOS application designed to
"ping" Novell Netware servers
“HOW to monitor?” is the primary question

3. 2015
3
https://www.bigpanda.io/monitoringscape/

4. Shifting from “How?” to “What?”
4

5. 5

6. Bottom-Up Approach
6
Network Servers Apps
Overall System Health

7. Problem #1: Inflation of Tools
7

8. Problem #2: Inflation of “Whats”
8

9. Problem #3: Inflation of Alerts
9

10. 10

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We’re trying to answer a simple question:
Is our system in a healthy state?

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No Alerts
Many Alerts Unhealthy System≠
≠ Healthy System

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Healthy System =
A system that continuously
generates value for its users
under a well known set of KPIs

14. Top-Down Approach
14
KPIs UX
Overall System Health

15. 15
KPIs UX
Overall System Health Network Servers Apps
Overall System Health
• Selective
• Proactive
• Exhaustive
• Reactive
vs
Bottom-UpTop-Down

16. A key performance indicator (KPI)
is a business metric used to
evaluate factors that are crucial to
the success of an organization.
KPIs differ per organization;
Definition of KPI
16

17. Let’s play a game!
17
CPU Utilization # Clicks on
a button
TemperatureThis is Sam
What does Sam’s company do?

18. We sought out a single indicator that closely approximated our most
important activity: viewing. We discovered that a server-side metric
related to playback starts (the act of “clicking play”) had both a
predictable pattern and fluctuated significantly when UI/device/server
problems were happening. The Netflix streaming pulse was created.
The Pulse of Netflix
18
http://techblog.netflix.com/2015/02/sps-pulse-of-netflix-streaming.html
We named it “SPS” for “starts per second”.

19. Healthy SPS Pattern
19
http://techblog.netflix.com/2015/02/sps-pulse-of-netflix-streaming.html

20. Unhealthy SPS Pattern
20
http://techblog.netflix.com/2015/02/sps-pulse-of-netflix-streaming.html

21. What’s so special about SPS?
21
• SPS is easy to understand by all stakeholders
• One metric that covers different point of failure: server
problems, device problems, etc.
• Most important: it’s a clear KPI that indicates when user
experience is compromised

22. But what about root cause analysis?
22
KPIs UX
Overall System Health
Network Servers Apps

23. Github: need for speed
23
https://github.com/blog/1252-how-we-keep-github-fast
The most important factor in web application
design is responsiveness. And the first step
toward responsiveness is speed. But speed
within a web application is complicated.

24. Start from the Top:
Response Times Dashboard
24
https://github.com/blog/1252-how-we-keep-github-fast
• Each row represented a different major
component
• Clicking one of the rows allows you to dive in
and see the mean, 98th percentile, and 99.9th
percentile response times

25. Digging Deeper:
Mission Control Bar
25
https://github.com/blog/1252-how-we-keep-github-fast
Total Time Render Time Cache & Database JS & CSS Size

26. And Deeper
26
https://github.com/blog/1252-how-we-keep-github-fast
Render Breakdown
SQL Query Viewer

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Why talk about BigPanda?
Because Pandas
are awesome!

28. BigPanda
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Because..
• We’re not Netflix or Github: growing startup (7 devs, 1 full-time Ops)
• We feel the pain!
• Our KPIs are easy to describe and understand (especially if you’re an
Ops person)

29. BigPanda
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As a unified dashboard on top of all your
monitoring systems, and eventually a single
point of truth for production incidents, our data
pipeline has to be reliable and fast.
KPI: Low data pipeline latency

30. Pipeline Latency Metric
30
• Metric are sent from within the apps
• Stored in Graphite
• Sum of all the average latencies of
all alerts that went through the
pipeline
• Monitored by Nagios

31. • Very good indicator of possible service outage
• Must have for detection of SLA violation
• Very good indicator of performance
bottlenecks (can be broken down to sub-
pipelines / specific organizations etc)
• Simple and high-level: easy to explain to non-
technical stakeholders (e.g. sales)
Pipeline Latency Metric
31

32. • Bottom-up approach (“monitor all the things”) is easier to start with, but soon enough
leads to alert fatigue and disorientation.
• Top-down approach requires thought and custom instrumentation, but keeps you
focused on what’s important.
• High level metrics can be complemented by low level metrics. Trying to deduce the
former from the latter is futile.
• Take advantage of the rich monitoring landscape, but as means to an end. Don’t let the
tools dictate to you what you need to measure.
• Monitoring is - first of all - about your business.
TL;DR
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Questions?

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Thanks!