Bennie Pearson
TELECOMMUNICATION SPECIALIST
Lincoln, NE 68516
benpearsonsr@live.com - 501-908-2218
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Telecommunications (10+ years)
Network Technician
Windstream Communication - Lincoln, NE-August 2011 to Present
Installs, maintains, and repairs business and residential customer telephone, wiring and internet
services, IPTV, outside plant, and special circuits according to specifications. Serves as a sub
contractor installing services for Direct TV. Handles routine assignments. Communicates with
customers regarding installation/repair. Promotes and sells company products and features
based on customers’ needs. Presents and conducts self in a professional manner; promotes
positive company image to the public. Diagnoses, clears, and repairs outside plant facility
troubles. Repairs cable cuts and damage. Performs minor central office tasks. Operates a variety
of tools and devices including test equipment.
Telecommunications Specialist
Camp Robinson National Guard Base - North Little Rock, AR-August 2010 to August 2011
Install and maintain LAN/WAN/MAN hardware and software technologies. Configures and install
routers and switches in accordance with company standards. Works in conjunction with
Network Engineers to support company wide communication needs. Troubleshoots network
usage and peripheral issues, supports help desk analysts, resolves connectivity issues, and
maintains data and telecommunication connections. Deliver customer support both in-person
and over the phone in a professional manner and troubleshoot networking cabling .. Maintains
and removes single line and multi-line analog and digital telephone instruments and related
equipment. Receives and processes requests for repair and change orders involving telephones
and LAN cabling. .Locate and identify underground cabling for future complex to be built on
complex. Also maintain and troubleshoot underground cable.
Manager Local Network Operation
Qwest Corporation Inc - Colorado Springs, CO-August 2006 to October 2009

Manage day-to-day operations of 10 Broadband and 7 Network technicians. This includes
scheduling and managing staff; Company equipment, supplies, and handling and follow up of
facilities requests.
Plan and organize work flow Inspect the Installation of High speed internet and phone service to
small business and residenal customer. Establish and communicate goals that result in excellent
customer satisfaction and achieving business objectives. Monitor and analyze customer activity
to ensure compliance with performance standards Schedule and track time: hours worked, time
off, time entry, customer or employee accidents. Schedule process training as needed. Conduct
minimum monthly requirement of individual feedback sessions with staff
Communication liaison for staff via regular staff meetings: provide information on new projects
and promotions; collect and report results on projects to management. Administer company
safety programs as applicable for staff; customers and facilities
assist in determining the resolution of customer situations as needed. Supervises direct and
functional reports. Coaches and monitors performance of employees to established goals and
objectives. Ensures employee has opportunity for success and satisfaction by creating (in
conjunction with manager), supporting, and implementing employee development activities.
Communicates company strategy and motivates employees toward achieving company vision.
Broadband Technician lll
Qwest Corporation Inc - Colorado Springs, CO-July 2004 to August 2006
Installs, maintains/repairs and tests residential/small business broadband products such as; High
Speed Internet (HSI), Networking, VDSL, Fiber to Prem., IPTV, and High Definition TV. Work with
computer operating systems to install and/or repair home and/or small business standard HSI or
networking products.
Analyzes and troubleshoots technical problems or issues. Reviews and discusses service order
requirements and equipment requests with customers. Determines total line quality to
customer fs facilities.
Evaluating customers f broadband needs and suggests additional/alternative service as
appropriate.
Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to
wires, cables, buildings, and poles. Uses hand tools, power tools (air and electric), and specialty
tools, including electric and electronic measuring devices (e.g. multi-meters, HST11) and a
laptop. Read and interprets customer service orders, repair tickets, technical (i.e., mechanical,
electrical, digital) drawings, maps blueprints, diagrams, etc. and performs specified work.
Includes POTS, HSI, jack work, inside wiring, etc. Works with telecom color-coded wires and
cables. Interfaces with customer throughout premise visit.

Network Technician
Qwest Corporation Inc - Colorado Springs, CO-May 1999 to July 2004
Colorado Springs, CO
Reviewed and interpreted service orders, trouble reports, circuit diagrams and followed
standard practices. Kept detailed records of work activity. Received work assignments from the
supervisor or other designated employee or through the use of a computer access terminal.
Installed, rearranged, and removed telephone equipment and associated plant including wiring
and cabling associated with services. Used computer access terminal equipment in some
assignments to communicate with on-line databases for testing, receiving and closing work
assignments. Used test equipment to send and receive signals on gain devices. Repaired,
adjusted, cleaned, and replaced faulty telephone equipment. Conducted tests on facilities and
equipment on which trouble has been reported. Coordinated the testing of customer lines and
equipment with test equipment. Used electrical instruments to locate and mark below ground
facilities. Used cable plats and test equipment to isolate conductor faults. Analyzed trouble
conditions and determined the necessary actions for resolution.
ENGINEERING TECHNICIAN September, 1997 - May, 1999
OAO Corporation Mission Defense System, Cheyenne Mountain Air Station (NORAD) -
Colorado Springs, CO-September 1997 to May 1999
Performed installation, maintenance, modification, identification, labeling and removal of
information technology systems at Cheyenne Mountain Air Station. Performed data analysis
plotted and documented current configurations to the nearest 1/12 of a foot. Oversaw
removals, and installations of all communication conveyances and cables using Schematic
Diagrams, Microsoft Access and assisting with AutoCAD for the completion of drawings of
systems. Procured and designed information labels for cable and conveyances identifying
information technology systems. Assisted in creating Microsoft Access database for holding all
data for each system. Performed flawless data-entry procedures while assisting in collection of
system data. Provided operational support in the form of presentations, status briefings,
meeting supports and additionally reports metrics on project status, milestones and project
efforts.
TELECOMMNICATION TECHNICIAN QUALITY ASSURANCE EVALUATOR
Air Force Academy - 10TH Communication Squadron, - Colorado Springs, CO-February 1996 to
September 1997
Provides assistance on telephone /data, fiber optics and switching work order request. Assists
with development of technical solutions, acquisition, life-cycle management implementation of
telephone /data switching systems assets and networks. Responsible for ensuring maintenance
and contractual support and serves as Assistant Quality Assurance Evaluator for telephone/data

switching systems equipment and service contracts and contractors.
Installed, tested and spliced fiber optic cable. Also performed the testing of fiber optics using all
types of optical time delay meter and power meters. Installed category three and category five
cables terminated telephone and data jacks and Installed data patch panels. Worked as a framer
in Nortel Switching System wiring jumpers and using computers to help technicians
troubleshoot in the field.
Inspection of inside and outside plant operation. Oversaw the installation of buried telephone
and fiber optic cable. Inspection of building entrance terminals, manhole systems and the
routing of cables through them and also the installation and testing of fiber optic cable.
SUPERVISOR RADIO TELEPHONE SYSTEM REPAIR/TRANSMISSION/PROTECTION ENGINEER
US ARMY-October 1981 to November 1995
Managed and controlled classified documents. Monitored and responsible for receipt, storage
and destruction of classified documents. Maintained and controlled all incoming and outgoing
classified correspondenceConducted shop operations, supervised, counseled and trained 12
employee. Maintained inventory for radio system conducted shipping and receiving maintained
files and related paperwork of items sent out for repair. Utilized Word for windows program to
ensure proper categorization of stock. Maintained calibration records. Devised filing system that
resulted in reduction of time expended by 3.5 hours per week. Supervised and trained eight
operators on installation, operations and maintenance on mobile subscriber, digital
communication and satellite communication. Performed trouble-shooting measures on systems
and equipment to identify potential problems and minor repairs and coordinated major repairs
as necessary. Installed, maintained and operated FM/AM radio and mobile subscriber telephone
system. Installed commercial and tactical antennas. Repaired associated equipment using
schematic diagrams and cable prints and test equipment to maintain system well above
standards.
RELATED EXPERIENCE
Telecommunication Specialist
Supervisor Network Operation l Colorado Springs Co
Broadband Techician lll Colorado Springs Co
Network Technician lll Colorado Springs Co
Engineering Technician OAO Mission Division l Cheyenne Mountain Air Base (NORAD)
Telecommunication technician Air Force Academy ll
Quality Assurance Evaluator Air Force Academy

Fiber optic Technician Air Force Academy ll
Telephone Installation 1Air Force Academyll
Fiber optic Technician Ten-Ray Utility l 111 Air Force Academy
Telephone Installation Ten-Ray Utility 111 Air Force Academy
Quality Control Ten-Ray Utility Air Force Academy
Telecommunication Surveyor Alcatel Contracting Air Force Academy ll
Transmission/Protection Engineer U.S. Army lll
Superintendent of Radio Communication U.S. Army lll
Instrument Shop Supervisor U.S. Army ll
Radio Telephone System Repair Army l
EDUCATION
Basic installation & Maintenance IPTV Service Windstream communication
Basic installation & Maintenance Direct TV Windstream communication
Basic installation & Maintenance LAN/WAN/MAN Air National Guard
Basic Installation & Maintenance US WEST Denver Colorado
Essentials of Leadership Course, Qwest Communication
Customer Care Skills, Qwest Communication
Network Supervisor Skills, Qwest Communication
Conflict Management, Qwest Communication
Being a Effective Communicator, Qwest Communication
IP Data Conversion, Qwest communication
Digital Subscriber Line Home & Business Networking, Qwest Communication
Digital Subscriber Line Skills-Repair, Qwest Communication
Digital Subscriber Line Skills-Installation, Qwest Communication

Microsoft products
Quality Assurance Evaluator Course, AETC Management Air Force Academy
Quality Assurance Evaluator Course 1, Air Force Academy, Colorado
Quality Assurance Evaluator Course 2, Tinker Air Force Base, Oklahoma
Microsoft Access 2.0, Air Force Academy, Colorado
Microsoft Word 6.0, Air Force Air Force Academy, Colorado
Delrina Form flow, Air Force Academy, Colorado
Microsoft Excel, Air Force Academy, Colorado
Microsoft PowerPoint, Air Force Academy, Colorado
Cert., Fiber Optic Cable Installation/Splicing, 782 Training Group Sheppard Air Force Base, TX
Certificate, ST Fiber Installation, ATT Lucent Technologies Colorado Springs Colorado
Telephone Installation Ten-Ray Utility Construction Colorado Springs Colorado
Certificate, Transmission/Protection Engineer, U.S. Army Fort Carson, Colorado
Supervisor Training Course, Diploma, U.S Army Fort Sill Oklahoma
Diploma, Electronics Repair, U.S. Army Fort Sill, Oklahoma
Certificate, Teletype Repair, U.S. Army Fort Carson, Colorado
Diploma, Basic Supervisor Course, U.S. Army Fort Carson, Colorado
Diploma, Basic Electronics Repair, U.S. Army Fort Sill, Oklahoma
Certificate in Qwest Communication
New Horizon Computer Learning Center - Colorado Springs, CO
MILITARY SERVICE
Service Country: United States
Branch: Army
Rank: SGT
November 1981 to November 1995

Plans, coordinates, configures, directs, integrates, and supervises the installation, operation,
maintenance, and management of telecommunications systems and networks. Oversees
information systems support functions for command, control, communications, and computers
(C4) used at all echelons of the Army. The Telecommunications Operations Chief serves in Signal
and other special communications activities.
ADDITIONAL INFORMATION
TECHNICAL EXPERTISE
SECURITY CLEARANCE: SECRET GRANTED JULY 2010
Broadband Technician Customer Care Supervisor of Network Operation
A+Certificate Network Technician Telecomm Installation&Repair
Superintendent of Radio Communication Quality Control/Assurance Cisco
IP Data Conversion Fiber Optics Meter Use/Troubleshooting/ Repair/Pole Climbing Microsoft
Products