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YOUR PARTNER IN QUALITY
The AGPAL Group of Companies
AGPAL
Making it
better
Partnering with you
and your team,
the AGPAL Group of
Companies is dedicated
to understanding your
organi...
Standards Advice
Accreditation
Support
Education
Training
Consultancy
With more than 8,000
clients and a surveyor and
asse...
Published August 2016
UNDERSTANDING YOU BETTER
THROUGH OUR EXPERIENCE, VISION, MISSION AND VALUES
www.agpal.com.au
AGPAL i...
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AGPAL Group Capability Statement_Email

  1. 1. YOUR PARTNER IN QUALITY The AGPAL Group of Companies AGPAL
  2. 2. Making it better Partnering with you and your team, the AGPAL Group of Companies is dedicated to understanding your organisation as we support you throughout your accreditation journey. We are proud to share with you our company vision of ‘making it better’ for the entire health, community and human services sectors across Australia. Participating in the process of accreditation allows your organisation to demonstrate a commitment to continuous quality improvement, while engaging in activities which enhance your systems and processes, culture, and service delivery to better meet the needs of Australian consumers. The AGPAL Group of Companies comprise of Australian General Practice Accreditation Limited (AGPAL), Quality Innovation Performance (QIP) and Quality Innovation Performance Consulting (QIP Consulting); bringing you a comprehensive combination of history, expertise, experience and knowledge, cultivated since delivering our first national accreditation program over 25 years ago. Delivering tailored solutions to best meet your needs Why accreditation? There are numerous reasons you and your team may be driven to engage in accreditation. Motivators to engage in accreditation by your organisation may include one, many or all of the following factors; • Continuously monitoring, reviewing and implementing improvements, • Embedding a culture of quality, • Workplace efficiencies of systems and processes, • Improved outcomes for your consumers, • Embedding a culture of quality, • Mandatory requirements, or • Funding incentives. Here at the AGPAL Group of Companies we understand that every organisation is different, and therefore work with you to find an accreditation program or support service which best meets your needs. Flexibility and choice The AGPAL Group of Companies is the only Australian accreditation organisation able to provide you with a range of choices for ‘whole of organisation’ accreditation. In addition, we are standards owners and the largest approved providers against a variety of nation-wide service standards, catered to the health, community and human services sectors; allowing us to draw on our unique industry experience to ensure your accreditation experience is a positive one. Gain a brief overview of our current accreditation standards, to discover the possibilities of engagement for your organisation, be it against single or multiple frameworks: Standards Market / Client Groups RACGP Standards for general practices 4th edition General Practices,Aboriginal Medical Services, Aboriginal Community Controlled Health Organisations, Royal Flying Doctor Services,After-Hours Services, Medical Deputising Services Diagnostic Imaging Standards 3rd edition Diagnostic Imaging Services QIC Standards 6th edition Large NGOs, Community Services, Community Health Services,Aboriginal Community Controlled Organisations, Alcohol and other Drug Services,Aged Care Providers and Services, and Primary Health Networks National Safety and Quality in Health Service (NSQHS) Standards Community Health Services, Day Procedure Services, Private and Public Hospitals, Ophthalmology Practices, Podiatry Practices, Audiology Practices, Private and Public Dental practices,Specialist Medical and Allied Health Services, University Health Centres and other government controlled health services APA Standards for Physiotherapy Practices Physiotherapy Practices Australian Excellence Service Standards (ASES) Small to Medium Community Services Department of Human and Social Services (DHSS) Large NGOs , Community Services (Victoria only) Medication Packaging Systems (MPS) MPS Pharmacies National Standards for Mental Health Services (NSMHS) Mental Health Services (stand alone or integrated) Rainbow Tick Standards All organisations; especially Health and Community Services (including family violence, mental health and aged care services) wishing to demonstrate that their practices are inclusive for members of the Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) community Disability Third Party Verification Disability Services Home and Community Care Standards (HACC)/Community Care Common Standards (CCCS) Community Services, Aged Care Providers and Services International Retirement Community Accreditation Scheme (IRCAS) Standards Retirement Villages
  3. 3. Standards Advice Accreditation Support Education Training Consultancy With more than 8,000 clients and a surveyor and assessor workforce of over 300, we are proud to be their accreditation provider of choice. Read about our clients’ experience: “Having to take six practice’s through accreditation in a short timeframe, our team were supported by AGPAL’s Client Liaison Officers to ensure we were able to efficiently meet our timelines. Using AGPAL’s custom online self-assessment tool, offered support throughout the process. It was easy to use, and acted as a training component for staff as they grew to understand what was being asked of them.” - Melita Parker Quality Compliance Manager Aboriginal Torres Strait Islander Community Health Service Brisbane Re-investing to benefit you To ensure your organisation is appropriately supported with updated tools and resources, your customer service expectations are exceeded and your engagement with our systems and processes is efficient, beneficial and personalised, AGPAL and QIP’s not-for-profit status allows us to continuously re-invest back into the business. We are able to provide you with cost-effective results while providing improved outcomes and benefits, through innovative systems and solutions. Supporting you wherever you are Whether you are based regionally or in a metropolitan area within Australia, we have dedicated Client Liaison Officers and a National Development Team on hand with localised knowledge and insights to assist you with accreditation goal setting and advice on selecting the best quality frameworks and standards that best meet your needs. As one of our clients, you will have direct access to our Client Liaison Team, supporting you at each and every stage of your accreditation journey. During the entire accreditation process To ensure your accreditation experience is as simple as possible, you will be guided through this six step accreditation cycle. Flexibility within the accreditation process allows you to customise an approach which best meets your organisation’s needs. Supported with exclusive access to an online, user-friendly, self-assessment tool and resource library, you can engage in the accreditation process during the times that work best for you, dividing up tasks and accessing the system, templates and support documentation from any internet enabled location. Across the Continuum of Care If you are seeking accreditation, standards advice, education and training or a variety of consultancy solutions including gap assessments, here at the AGPAL Group of Companies we are able to provide you with these service solutions at any stage of your journey. Clients, patients and consumers move along and step on and off this continuum of care as their needs change. The AGPAL Group owns or is licensed to assess against standards that cover each point along this continuum of care. The meeting of these standards helps ensure consumers receive the safe and high quality care and support services they require. The AGPAL Group also actively support a range of peak bodies and stakeholders, including Primary Health Networks (PHNs), to assist them in meeting their service priorities. Client Testimonials “From the beginning to the end the client support offered by QIP was of a very high standard. Every member of the QIP team that we dealt with was courteous, friendly and most importantly knowledgeable and professional.” - Jeff Richardson Manager and Counsellor Rekindling The Spirit “Having undertaken our first accreditation survey in 1998, we have seen the Standards and overall process develop over this time. For our practice, accreditation with AGPAL has always been and continues to be a very positive experience.” - Jan Chaffey CEO Camp Hill Healthcare “QIP are responsive to our needs as an organisation and have provided ample training, both face to face and over the phone, as we are located remotely. QIP’s ongoing improvement of resources and systems is a true reflection of continuous quality improvement.” - Eloise Paige Deputy CEO - Quality Manager DASA
  4. 4. Published August 2016 UNDERSTANDING YOU BETTER THROUGH OUR EXPERIENCE, VISION, MISSION AND VALUES www.agpal.com.au AGPAL is the chosen accreditation provider to more than 75% of accredited general practices in Australia. Established in 1997, AGPAL is a not-for-profit health promotion organisation which is committed to providing a simple and effective accreditation program consistent with international best practice. Governed by ten professional member organisations, guarantees that AGPAL remains responsive to marketplace changes and is held accountable by the general practice profession. www.qip.com.au QIP is Australia’s most comprehensive not-for-profit accreditation business, delivering accreditation and support services across the entire health and human services continuum from community services and primary care to secondary and tertiary health organisations. QIP has more than 10 years’ experience in primary and secondary health care accreditation, as well as more than 25 years’ experience in community services accreditation and related services; evolving from the first Australian community accreditation program CHASP. www.qipconsulting.com.au Established in 2010, QIP Consulting provides a range of quality resources, training and advisory services to AGPAL and QIP’s accreditation clients and beyond. QIP Consulting is able to tailor support service packages to accreditation clients including: - Accreditation/certification program design and pilots - Standards trials/evaluations - Standards development and analysis - Gap assessment, quality and compliance evaluations - Policy development, and - Training program development and implementation. VISION, MISSION AND VALUES To support our clients and improve the service provision of health, community and human services throughout Australia now and into the future, the AGPAL Group of Companies is committed to the following vision, mission and values: Vision: Making it better. MISSION: Delivering quality improvement through innovative systems and solutions. VALUES: Customer Focus, Innovation, Integrity, Partnership, and Excellence. Contact us Our team looks forward to becoming your partner in quality. For all enquires and to speak with a member of the AGPAL Group of Companies, please contact: E: info@agpal.com.au P: 1300 362 111

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