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Digital Transformation and the Responsive Organisation
- 1. DIGITAL TRANSFORMATION ANDTHERESPONSIVE ORGANISATION Gary O'Brien Principal Consultant, ThoughtWorks
- 2. DISRUPTED
- 3. DISRUPTOR
- 4. LIMITING RESPONSIVENESS • Rigid policies make it difficult to respond flexibly to customers • Making the numbers takes precedence over investing in growth • Managers are more accountable for delivering profits than supporting innovation • Individuals shape their opinions to fit the biases of managers • Few individuals feel empowered to initiate change • The need for certainty has slowed the pursuit of new opportunity • Our mission and value statements are as likely to provoke cynicism as they are to motivate
- 5. WHAT STOPS YOU?! 1. Organisation not designed appropriately to deliver value 2. Business process too inflexible to take advantage of new opportunities 3. Inability to adopt an experimentation mind-set “In a Digital world technology is the enabler, the organisation is now the constraint” Published June 2014 http://www.mckinsey.com/insights/business_technology/The_digital_tippingbusiness_point_McKinsey_Global_Survey_results
- 6. #CIOEdge #ADAPT @ADAPT Ventures Digital Transformation and the Responsive Organisation Gary O'Brien Global Advisory Practice Leader
- 7. SPEED AND RESPONSIVENESS ARE THE NEW BATTLEGROUND OUTCOMES FOR CUSTOMERS ALIGN WORK BASED ON KNOWLEDGE REMOVE CONSTRAINTS LEVERAGE SEISMIC SHIFTS IN TECHNOLOGY
- 8. OUTCOMESFOR CUSTOMERS Homes not Mortgages • Define your outcomes • Identify the measure • Unleash the talent
- 9. ALIGNTHEWORK Let people ‘feel’ what it is like. • Create an exemplar slice • Empower workforce to deal with ambiguity and complexity • Make business decision obvious • Capture weaker signals
- 10. THE ABILITY TO MEASURE VALUE
- 11. REMOVECONSTRAINTS Let the work decide • Let measures decide the work • Let work decide the people • Separate Budgets from the work • A ‘Change’ architecture for smaller chunks
- 12. DIFFERENTIATE THE WORK EXPLORE EXPLOIT SUSTAIN RETIRE KILL (at any point)
- 13. LEVERAGESEISMICSHIFTS Digital means Tech@Core • Expose impacts • Explore opportunities • Embed the capability
- 14. ©ThoughtWorks 2018 Commercial in Confidence THE INCREASED RATE OF CHANGE IN TECH WILL CONTINUE TO CREATE A GAP We help enterprise organizations harness the tech available to become the disruptors. TECH AVAILABLE TO NEW DISRUPTORS ENTERPRISE’S ABILITY TO ABSORB TECH EVOLUTION
- 15. TECH IS NOW, MORE THAN EVER, A STRATEGIC DIFFERENTIATOR TECH@CORE 3rdIndustrialRevolution (Informationasaresource) 4thIndustrialRevolution (Technologyattheheartofvalue) BUSINESS SUPPORTING ROLE COLLABORATION TECH-LED DIFFERENTIATION Formal walls and moats Tech creates digital assets Tech / business boundaries blur Collaborative execution Tech pervades a digital business TECH
- 16. EVOLVING INTERACTIONS RISE OF THE PLATFORMS PHYSICAL. NOW DIGITAL. SECURITY, PRIVACY AND TRANSPARENCY HUMANITY AUGMENTED WE EXPLORED THE UNLIMITED POSSIBILITIES AND IDENTIFIED THESE SEISMIC SHIFTS
- 17. LEADERSHIP New talents emerge • Deal with ambiguity through transparency • Strong community builders who form great teams • Able to listen, steward, mentor • Clear the path for pace and adaptability • Provide outcomes with a minimum constraints • Return problems unsolved
- 18. Get rid of budgets and job titles, work small, learn often, gather people around a clear outcome, measure success as something your customers get and watch what happens. Or at the very least, head in that direction!
- 19. THINK BIG. Deliver Value. Go Fast.