Build and Manage Intelligent HTML or PDF SmartForms, Pre-populate your forms and Integrate them through to your back-end Systems to enable true straight-through processing.

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Introducing Avoka SmartForm
Factory 3
Empowering organisations to
transact online

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Enabling Digital Self-Service & Mobile Data Collection
ERPCRM ECM CUSTOM
EXISTING ENTERPRISE SYSTEMS

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3 Themes for Avoka SmartForm Factory

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SmartForm Factory Demonstration
Online
FormOnline
Form
Form
Spec
Online
Form
XML
Adobe
LiveCycle
PDF Forms & Documents
Process Management (BPM)
Digital Signatures
PDF Conversion
ERP CRM ERP CRM ERP CRM
Organisation #1 Organisation #2 Organisation #3
XML
Avoka SmartForm Factory

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Requirements: Form Design
Graphical form editor
Smart Templates
Reusable Form Blocks
Codeless Business Rules
Style Sheets & Layout
Preview for PC, Tablet & Phone
Interactive PDF / HTML Forms
Cloud solution

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Requirements: Form Deployment
Manage deployment to “Live”
Map Pre-Population Data
SFF Portal or existing WCM
System Integration
Payment Gateway Integration
Timed Deployment/Retirement
Specify Attachment Biz Rules
Scalable + Quality of Service
Cloud Ready

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Requirements: Form Usage
Anonymous & Authenticated
Pre-Populate known data
Save Partially Complete Forms
Form Payment Processing
Mobile Worker Solution
Attachments/Supporting Docs
Digital/Wet Signature Support
Status Updates
Submission History

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Enabling online transactions between
Business and Government
Situation
 There are over 9,000 primarily print-only forms that
a Business may be required to complete when
transacting with Government. With an error rate of
40%, these paper forms were ineffective and
inefficient for both Business and Government.
Solution
 A shared service based on Adobe LiveCycle and
Avoka SmartForm Factory was established to
replace paper forms with SmartForms
 The SmartForms shared service provides Pre-
Population, Submission Management, Payments,
Attachments, Submission History and delivery of
Forms and Data to individual agency systems
Outcome
 Approximately 1,000 SmartForms in production
 Significant savings for Businesses and Government
850+ SmartForms | 0 Errors | 10x ROI

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Cyclone Yasi – Rapid Online Response
Situation
 In 2011, Cyclone Yasi devastated Northern
Queensland leaving people homeless and out of
work. The Federal Government, through
Centrelink, needed to respond quickly through
the Disaster Wage Assistance program.
Solution
 Avoka SmartForm Factory was used to design and
deploy a powerful online SmartForm application
allowing businesses to register themselves and
their employees for Wage Assistance
Outcome
 The Online application was delivered in 3 days
 Employers self-registered for assistance delivering
validated information to Centrelink for processing
and reducing burden on Call Centre
 Delays associated with paper forms were avoided
Online in 3 Days | Errors & Delays Avoided

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Student Online Self-Service
Situation
 UWS, one of Australia’s largest universities, was
heavily reliant on paper processes for
administration of students and courses which
created delays, frustration and added to faculty
work-load
Solution
 Avoka SmartForm Factory deployed to provide
online self-service portal
 Electronic data capture with automatic workflow
routing for approvals
 Integrated to student and course administration
systems as well as content management
Outcome
 Errors and re-work eliminated
 Auto-routing and prioritisation/escalation
reduced processing times and improved visibility
184% ROI | 400%  in processing time

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Mobile Workforce Enablement
Situation
 As a provider of premium audit, loss control,
and inspection services to the Property & Casualty
Insurance industry, Overland’s 2,500 occasionally
connected workforce were heavily reliant on
inefficient & error prone paper forms and processes.
Solution
 Adobe LiveCycle & Avoka FormFactory on Laptop and
Tablet Devices
 Customised Forms for Insurer specific data collection
 Work order inventory management, Site scheduling
and routing, Online and offline processing, Integrated
communications
Outcome
 Differentiated service offering through Data Quality,
Consistency, Support for Customisation and Staff
Productivity
Saved >$1.5m/yr | 126% ROI | Competitive Advantage

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Digital Enablement for Mobile Staff
Situation
 Frequent errors on paper originating from
thousands of occasionally connected staff and
certified contractors for critical install, service and
repair processes.
Solution
 Adobe LiveCycle and Avoka FormCenter deployed to
deliver electronic work requests
 Interactive PDF forms allow online/offline data
capture
 Integration to core systems through TIBCO ESB
Outcome
 Paper based errors eliminated
 Straight Through Processing facilitated
 Staff can concentrate on doing their jobs
0% form errors | No manual data entry

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Hampshire Constabulary (inflight)
Situation
 Hampshire Police are one of over 40 police forces in
the UK focused on improving Officer productivity
through mobile devices and technology in general.
The process for capturing Witness Statements was
highlighted as an opportunity for improvement.
Solution
 SmartForm Factory for Mobile Field Worker
 Electronic Witness Statement forms for a different
purposes
 “Sign-On-Glass” capability within forms
Outcome
 Improved productivity for officers meaning “more
time on the beat”
 More convenient for witnesses
 Faster access to information to support prosecution
Process Automation| Disconnected Working

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Digital Enablement for Inspection Staff
Situation
 Paper based inspections to assess the upkeep and
safety of 160,000+ rental properties for repair
budgeting and purposes
Solution
 Avoka Mobile Field Worker solution
 Interactive PDF forms allow online/offline data
capture
 Integration to Asset Management System for pre-
population of asset information and uploading of
completed inspection data
Outcome
 Paper Form processing Cost and Delays eliminated
 Immediate prioritisation of Safety related Repairs
 More accurate forecasting of repair budgets
$1m+ Cost Saving | Improved Safety

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NSW Dept Justice & Attorney General
Situation
 Interactions between Citizens / Legal Professionals
and the Courts system was reliant on the lodgement
of complex paper forms and documents creating an
environment of high cost and a requirement for
significant knowledge to transact
Solution
 SmartForm Factory for Digital Self-Service
 SmartForm Portal for public access to a range of
SmartForm Applications with integrated payments,
attachment processing and data validation
Outcome
 Ease of accessibility for organisations, legal
practitioners and litigants involved in cases
 Reduced costs and increased efficiency for courts
 Reduced costs and increased efficiency for clients
Process Automation | Improved Experience

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 Avoka SmartForm Factory provides business teams with a platform for the
agile creation, deployment and management of data collection applications.
 Platform encapsulates a complete set of functionality to enable the creation, deployment and
management of data collection applications with no coding or programming skills required
 Single design produces an optimized data collection application for any device online or offline
 Built from years of real world experience across hundreds of projects
SmartForm Factory

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