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Scarsbrook 12.1

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Scarsbrook 12.1

  1. 1. Senior operations manager training instruction development budget procurement Barbara Scarsbrook 15103 Azra Drive Odessa, Florida 33556 (727) 481-6865 bscarsbook@gmail.com SENIOR MANAGEMENT Resourceful, innovative professional with over 20 years General Management, Quality Assurance and Program Management experience primarily in the services industry. Held P&L responsibilities. Expertise in initiating projects that boost productivity and efficiency while enhancing the customer experience. A true Hands-on Manager with proven skills in troubleshooting, organization, training/coaching, strategic planning, development, and improving operations through policies that promote a team-based work atmosphere, creative thinking, superior client services and a positive effect for the organizational bottom line. SELECTED RESPONSIBILITIES AND ACCOMPLISHMENTS • Managed all aspects of an organizational region including recruitment, hiring and training of staff, budgeting, P&L, scheduling work and activities, establishing policies and procedures, procurement of equipment and supplies, performance evaluations, client relations and motivation of employees. • Increased participation capabilities by partnering with a YMCA to utilize available space for a needed program. Designed the work area, cubicles and reception area in the space provided. Ordered office equipment and supplies, assigned personnel, and completed the project within 8- weeks. • Increased productivity and opportunities for training while decreasing costs through research into an on-line registration application. Evaluated a number of possible contenders, and chose one best for our type of programs. The application freed up the need for an office person to take phone call registrations, provided a detailed list of registrants, and removed the need to collect registration fees. • Enhanced morale through promotion of a team-based work atmosphere. Provided assignments of increased responsibility along with opportunities for additional training and challenging performance incentives that encouraged a sense of ownership in the overall operation. • Boosted quality assurance compliance through review of the quality audit and reporting program. Interviewed employees of each stage and implemented a new standard operating procedure that ensured areas found out of compliance received a work order and track of actions taken to its completion. • Took-on the accreditation of a child care center under my management by the National Association for Education of Young Children (NAEYC). Learned all requirements and prepared a timeline for project completion. Trained my staff in the process, involved parents and put in place a system for gathering the needed criteria documentation. This center became the 1 st in Pinellas County to receive this accreditation. • Improved understanding and productivity through research into best practices and initiation of a new week-long on-boarding process for all staff. This new program acclimated both new and current employees to company operations, services and expectations, which became even more important as the staff increased from 35 t0 100. • Pioneered the use of tuition assistance at the organization to help child care staff meet educational requirements. Partnered with Saint Petersburg College to develop an application and selection process and then brought this information to our budget committee. Successfully implemented a scholarship program for over 50 students each semester, allowing them to obtain an AS Degree.
  2. 2. Senior operations manager training instruction development budget procurement Barbara Scarsbrook……………… Page 2 • Observed classrooms on a regular basis for compliance regarding NAC Accreditation. Developed an observation sheet summary that was discussed with the classroom staff to create a plan of action if any improvements were required. Changes made allowed the center to submit for NAC Accreditation. • Took-on the organizations desire to contract out a number of services. Determined the process for management oversight and created a contract oversight checklist to monitor each site where contracted services were used. Succeeded in bringing all organizations sites into contract compliance. • Conducted performance evaluations on all staff supervised. Provided ongoing feedback in conjunction with a professional development plan for each individual to achieve career goals. More than 50% of my staff continued-on with their formal education achieving AS and BA degrees. • Collaborated with Program Directors at each organizational location to analyze historical financial data, previous year expenses, present and future forecasted projects. Using this information, 8- 10 workable annual budgets were developed for all sites within my region. • Boosted productivity through development of a comprehensive training program on Voluntary Pre-Kindergarten Programs offered in Pinellas County. Created curricula, handouts and delivered lecture, small group and one-on-one instruction in the over 200 programs offered. EXPERIENCE LUTHERAN SERVICES FLORIDA PINELLAS HEAD START/EARLY HEAD START 2014 - Present Quality Assurance Manager Quality Assurance Specialist ST. PETERSBURG COLLEGE 2006 - 2014 Adjunct Faculty EARLY LEARNING COALITION OF PINELLAS COUNTY 2005 - 2014 Director of Special Projects Director of Professional Development EARLY LEARNING COALITION OF HILLSBOROUGH COUNTY 2003-2005 Contract Assessor COMMUNITY PRIDE CHILD CARE CENTERS 2004 Consultant BRIGHT HORIZONS FAMILY SOLUTIONS 1998 - 2003 Regional Manager BAYFRONT CHILD DEVELOPMENT CENTER AT BAYFRONT MEDICAL CENTER 1989 - 1998 Director EDUCATION/PROFESSIONAL TRAINING M.S., Pre-K/Primary Education, NOVA Southeastern University 2006 B.A., Secondary Education, University of South Florida 1975 Additional coursework in Best Practices for Contract and Grant Management, Lead Standards Trainer Training, Career Advising, Emergent Literacy for the VPK Instructor, Math Curriculum Training, Grant Writing, Early Childhood Environment Rating Scale, The Child Care Organization, Sexual Harassment, Diversity, Safety, Leadership, Budgeting, Team Building and Presentations. ABLE TO TRAVEL AND/OR RELOCATE