Santander UK is the 'Best National Branch Network', according to 'Your Money'
■ This award, which was won by Santander UK for the first time, is particularly significant as it recognises the best overall customer experience through a branch network.
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Santander UK is the 'Best National Branch Network', according to 'Your Money'
1. Santander News UK
Santander UK is the 'Best National Branch
Network', according to 'Your Money'
■ This award, which was won by Santander UK for the first time, is particularly
significant as it recognises the best overall customer experience through a branch
network.
Madrid, July 24, 2012. ‘Your Money’ is one of the UK 's leading personal finance guides, both
in print and online, and its annual awards recognise the achievements of top financial
providers in the market.
Charlotte Hogg, head of Retail Distribution and Intermediaries at Santander UK, said, “We are
delighted to win this prestigious award, which recognises the strength of our retail network.
“We have been working hard to improve the customer experience across all our channels and
to be named Best National Branch Network for the first time shows we are making good
progress in our goal of becoming a truly customer focused bank. But we know we have much
more to do – and we are committed to transforming the bank, and improving the customer
experience even further.”
As part of the judging process, Your Money used mystery shoppers to visit bank branches
and assessed them on the following:
- Is there a meeter-greeter in the branch?
- Is there a dedicated customer service desk?
- Cleanliness of the branch
- Availability of product literature
- Time spent queuing for a tiller
- Availability of fast deposit machines
- Speed of making an appointment on a specific day/time
- Comfort and design of branch
- Do staff use the customer’s name and personalise the conversation?
Paula John, Editor-in-Chief at Your Money, said: “Santander won the award for Best National
Branch Network due to the fact that it remains a formidable presence on UK high streets,
boasting over 1,300 branches across the country. Judges were particularly impressed with
the number of Santander branches which now open on Saturdays, with praise given to the
number of stores which continue to remain open all day.”
Comunicación Externa.
Ciudad Grupo Santander Edificio Arrecife Pl. 2
28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11
comunicacionbancosantander@gruposantander.com
Web corporativa: http://www.santander.com
Síguenos en twitter : http://twitter.com/#!/bancosantander
2. This award follows the Euromoney award for Best Bank 2012 and recognises the work of the
thousands of professionals who are committed to making Santander UK the best bank in the
UK for its people, its customers and its shareholders.
Comunicación Externa.
Ciudad Grupo Santander Edificio Arrecife Pl. 2
28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11
comunicacionbancosantander@gruposantander.com
Web corporativa: http://www.santander.com
Síguenos en twitter : http://twitter.com/#!/bancosantander